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Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,287 reviews
March 03, 2020
Excellent service! Professional employees Excellent communication, skills Nice friendly and environment I do rec-comment even for a simple visit the MB Ontario facil Professional employees Excellent communication, skills Nice friendly and environment I do rec-comment even for a simple visit the MB Ontario facilities - distributor Purchased my second car from this dealer shop More
by DSG
Employees Worked With
Louis Hakime, Frank Wannes
February 29, 2020
Amazing. My service advisor Kleber Romani is unmatched. His professionalism and his knowledge base regarding each car including mine (2008 S550). I could go to an independent mechanic but would not get the His professionalism and his knowledge base regarding each car including mine (2008 S550). I could go to an independent mechanic but would not get the service he and his team provides. More
by Thor
Employees Worked With
Kleber Romani , Kleber Romani
February 28, 2020
Great experience! The service manager and the service advisor were very prand courteous, along with the staff they went above and beyond to help me at the best possible way! advisor were very prand courteous, along with the staff they went above and beyond to help me at the best possible way! More
by Julie
Employees Worked With
Nichole Machen, Tony Garcia, Brian Champagne
February 27, 2020
Very good service Very good service,Qais is attentive and patient！I look forward to the next serviceWith him!Thank you very much!I enjoy the coffee time! patient！I look forward to the next serviceWith him!Thank you very much!I enjoy the coffee time! More
by Ella
Employees Worked With
Qais Muasher
February 26, 2020
Service My and I had were extremely pleased with the customer service this past weekend. Our technician Qais went over the top to make sure we were accomodate My and I had were extremely pleased with the customer service this past weekend. Our technician Qais went over the top to make sure we were accomodated while we waited for our car. More
by randy.castillo
Employees Worked With
Qais Muasher
February 25, 2020
Jason was great, kind and not pushy, did everything needed but nothing over the top. I had a great experience and will definitely be back. Thank you!:) needed but nothing over the top. I had a great experience and will definitely be back. Thank you!:) More
by royrai
Employees Worked With
Jason, Jason Cai
February 24, 2020
My service advisor, Kleber Romani, was excellent in providing service and support. I was always kept up to date with the repairs made and the complimentry loaner was amazing. providing service and support. I was always kept up to date with the repairs made and the complimentry loaner was amazing. More
by morgandollar
Employees Worked With
Kleber Romani
February 23, 2020
Simon sold me my car about two months ago. He was really knowledgeable and informative about everything I asked. I didn’t feel like I was being sold. Fast forward to a few days ago my check engine came on a knowledgeable and informative about everything I asked. I didn’t feel like I was being sold. Fast forward to a few days ago my check engine came on and I took my car in. Jorge made sure I got a loaner and made sure my car was taking care of. It was a simple fuse blown thank god. They are awesome at this location, busy but they definitely take care of you. More
by Beauty1115brains
Employees Worked With
Jorge Montoya, Simon Xu
February 23, 2020
Great service! Miles was very knowledgeable, attentive and helpful and the service of my car was completed efficiently. Thank you for a stress free experience. and helpful and the service of my car was completed efficiently. Thank you for a stress free experience. More
by parker23boys
Employees Worked With
Miles Frank
February 21, 2020
I will never take my Mercedes anywhere else. Rudy was vary helpful with taking care of my car and didn't presure me into getting everything done at one time. I am out on disability and money is tite. I r vary helpful with taking care of my car and didn't presure me into getting everything done at one time. I am out on disability and money is tite. I really appreciate all the help i can get with my car. More
by don_vest2001
Employees Worked With
Rudy Ramirez
