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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

February 21, 2020

Great buying experience Thanks to Jason Cai, I had a great experience buying from Fletcher Jones Mercedes. He helped to pick out the perfect vehicle and provided exceptional More

by zyhhs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Feb 22, 2020 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes Benz of Ontario strives to provide each guest with an exceptional sales experience. Our team was beyond happy to read that Jason has always been helpful, knowledgeable, and assisted you the best pricing to care for your new vehicle. We are grateful for your business and we look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 16, 2020

Rudy Ramirez was very helpful to get my car serviced. Mr. Ramirez was very helpful to get my car serviced. He kept me updated on the progress of my repairs. My rear tires needed to be replaced, which I di More

by Karcic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Ramirez
Feb 18, 2020 -

Mercedes-Benz of Ontario responded

Hello Frank, Thank you for being a valued guest and taking the time to share your feedback. The team at Mercedes-Benz of Ontario is pleased to know of the wonderful experience you had working with Rudy! If there is anything we can do to further assist you, please feel welcome to contact us. All the Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

February 15, 2020

This is a wonderful dealership to do business with! I knew what I was looking for Jason found it Chris made it work and Bernard sealed it. I like the no pressure, comfortable atmosphere this place has. More

by angie24
Recommend Dealer
Yes
Employees Worked With
Jason Cai, Chris Bland, Bernard Azar
Feb 18, 2020 -

Mercedes-Benz of Ontario responded

Hi Angie, We greatly appreciate you taking the time to post your 5 star review! Thank you for taking the time to share your kind sediments regarding your experience working with Jason, Chris, and Bernard! The team at Mercedes-Benz of Ontario is grateful for your business and look forward to welcoming you back! Congratulations on your purchase! Enjoy! Best, Your Friends and Family at Mercedes-Benz of Ontario

Feb 18, 2020 -

Mercedes-Benz of Ontario responded

Hello Angie, The team at Mercedes Benz of Ontario strives to provide each guest with an exceptional sales experience. It's of great pleasure hearing that Jason, Chris, and Bernard were helpful in assisting you the best pricing. Thank you for allowing us the opportunity to earn your business and congratulations on your new vehicle! Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 13, 2020

First time in my entire history of driving did I enjoy a service as much as this one. No overcrowded waiting room, cold, pitiful cup of coffee or Overhead speaker blasting names overhead. Instead, I was More

by Hellokelly
Recommend Dealer
Yes
Employees Worked With
Qais Muasher
Feb 14, 2020 -

Mercedes-Benz of Ontario responded

Hi, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your first visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business & recommendations and look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

February 08, 2020

Great service with Amatziah Hunte on my e350 Mr. Hunte was very professional, explained everything in detail, knowledgeable, and showed great patience. I couldn't ask for anything more. Thank yo More

by ejouzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Feb 11, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for the 5 star rating! Our team is so happy to hear how knowledgeable, and helpful Mr. Hunte was to you during your visit with us. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

February 08, 2020

I have worked with Rudy as my service advisor when I have needed service on my car. He has always gone on and above to make me feel safe in my decisions on what needs to be done to my vehicle. I trust him s More

by Eschlim
Recommend Dealer
Yes
Employees Worked With
Rudy Ramirez
Feb 11, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience working with Rudy. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

February 07, 2020

Phil is great to work with.Informative and goes above Phil is great to work with. Informative and goes above and beyond! Would recommend him without hesitation. Always makes sure all concerns are addre More

by scottlinton
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Feb 11, 2020 -

Mercedes-Benz of Ontario responded

Hi Scott, Thank you for the 5 star rating! We are so happy to hear you had a great experience working with Phil! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

February 06, 2020

Mercedes Benz of Ontario is always setting the standard for excellence! Just when I think I’ve seen their best customer service, I am impressed yet again by their desire to treat me like I’m their only cus More

by hgavilanes
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Feb 07, 2020 -

Mercedes-Benz of Ontario responded

Hello, It's wonderful reviews like yours that truly represent what we strive for everyday! We are pleased to read our team at Mercedes-Benz of Ontario exceeded your expectations and truly flattered to have earned your business and recommendations! Thank you for your loyalty and we look forward to serving you again! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

February 04, 2020

Excellent Customer Service Jason provided us with great customer services. We were honored with a great price. Will come back to him again for our next lease. Thank you More

by goldengateangelm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Feb 05, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the 5 star rating and taking the time to mention the excellent service you received working with Jason Cai! The team at Mercedes-Benz of Ontario is grateful for your business and recommendations and look forward to welcoming you back. Kind Regards, Your Friends & Family at Mercedes-Benz of Ontario

February 03, 2020

Required Service B Service B and supplemental repairs performed by Mercedes Benz of Ontario. Price matched competitors price. Excellent communication with service mana More

by gelate52552
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Phil Gibson
Feb 04, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear that your service visit went well with excellent communication. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

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