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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

February 03, 2020

Excellence...as usual! I have never had a bad experience at this dealership. Everyone you meet treats you like royalty and the communication is spot on. My service manager More

by Christopher Hively
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Rudy Ramirez
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Feb 05, 2020 -

Mercedes-Benz of Ontario responded

Hello Al, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your visit with Mike. We appreciate you complementing our level of service and thrilled to know you felt like royalty. Thank you for your business & recommendations and look forward to serving you for many more years! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

February 02, 2020

Very satisfied with resolving issues with my car. Rudy went above and beyond which I am very great full. Highly recommend going to Mercedes-Benz of Ontario. Thank you Rudy! More

by inierras
Recommend Dealer
Yes
Employees Worked With
Rudy Ramirez
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Feb 03, 2020 -

Mercedes-Benz of Ontario responded

Hello, Guest satisfaction is our top priority. We are thrilled to see your 5 star rating and wonderful comments regarding your experience working with Rudy! The team at Mercedes-Benz of Ontario truly appreciates your business and recommendations and look forward to serving you again! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2020

Great service from the beginning all the way to the end when I drove away with a beautiful GLB for my wife. I would buy another Benz there. More

by cyrus_bascon
Recommend Dealer
Yes
Employees Worked With
Abe Raad, Bernard Azar, Brian Champagne
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Jan 31, 2020 -

Mercedes-Benz of Ontario responded

Hello Cyrus, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it's amazing to hear that we delivered a wonderful sales experience! Please let us know if we may be of further assistance in the future. Congratulations on your purchase! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 28, 2020

Always outstanding customer service by Phil Gibson and Jorge Montoya. They are knowledgeable, accommodating, and personable. I'll never have my 2016 SL 550 serviced anywhere else! More

by drosenberg57
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya, Phil Gibson, Johnny Jabbour
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Jan 28, 2020 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario truly appreciates your business and outstanding comments regarding your service visit working with Phil Gibson. Thank you for allowing us to serve you and attend to your SL 550 vehicle needs. We look forward to welcoming you back. All the Best, Your Friends & Family at Mercedes-Benz of Ontario

January 27, 2020

Another Great experience This is my second time purchasing a car from this establishment. Jason and Chris were amazing and made this an amazing experience!!!! AGAIN Love love More

by Dotson47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cai, Chris Bland
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Jan 27, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your kind review and for the 5 star rating! Customer service is very important to us. Our team was thrilled to read that Jason & Chris provided you with an amazing experience! We are grateful for your continued loyalty to Mercedes-Benz of Ontario and we look forward to serving you for many years to come! Congratulations on your 2nd Mercedes with us! Enjoy! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

January 26, 2020

the Work was done fast I really like the way everybody at Mercedes of Ontario makes me feel appreciated and always are very professional and i like my service advisor Miles More

by cornelio3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Frank
Report | Print
Jan 27, 2020 -

Mercedes-Benz of Ontario responded

Hello Cornelio, Thank you for posting your 5 star review and mentioning Miles Frank. It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with us. All the best, Your Friends and Family at Mercedes-Benz of Ontario

January 26, 2020

Service with a smile. .When a product is commodity oriented then it is always people like Mike Doehla that make the difference. Thanks again for the excellent service. PCS More

by PCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Jan 27, 2020 -

Mercedes-Benz of Ontario responded

Hello PC Soucier, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it's fantastic to hear that Mike delivered a wonderful service experience! Please let us know if we may be of further assistance in the future. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

January 25, 2020

Jason was very helpful and Ontario Mercedes Benz has provided me with a very stress free leasing experience. I would recommend anyone in the market for a new car to come work with Jason Cai and Chris Bl More

by feeelix
Recommend Dealer
Yes
Employees Worked With
Jason Cai, Chris Bland, Johnny Jabbour
Report | Print
Jan 27, 2020 -

Mercedes-Benz of Ontario responded

Hi Felix, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and thrilled to know our team was helpful and provided you a stress free leasing experience. Congratulations on your purchase! Enjoy! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

January 23, 2020

Great Sales & Service . Abe Raad provide excellent service ! Very satisfied with my purchased of pre-owned 2016 C300. Free hassle ! Robert from service dept also great. More

by Angeline A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Raad, Frank Wannes, Robert Tabor
Report | Print
Jan 24, 2020 -

Mercedes-Benz of Ontario responded

Hi Angeline, Congratulations on your purchase! We are beyond happy to know of the excellent and hassle free experience you had working with Abe! Thank you for your business and recommendations. We look forward to having you as part of our Fletcher Jones family for many years to come. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

Jan 24, 2020 -

Mercedes-Benz of Ontario responded

Hello Angeline, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it's wonderful to hear that Abe Raad delivered an excellent sales experience. It's of great pleasure to hear that Robert in service also provided you with an outstanding experience throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Thank you for allowing us the opportunity to earn your business and congratulations on your new 2016 c300! We look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

January 22, 2020

Professional and kind people One of the most professional and friendly sales person is Mr. Louis Hakime. Also Mr. Frank Wannes... Professional and polite, ready to help anytime More

by DSG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miles Frank, Frank Wannes
Report | Print
Jan 24, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with Frank Wannes was deserving of your 5-stars!! Our team at Mercedes-Benz of Ontario is thrilled know of the professional, friendly and polite service he provided to you. We are grateful for your business and recommendations. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

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