Mercedes-Benz of Ontario

My husband and I had an exceptional experience with our sales advisor, Brennan Kelley, at Mercedes Benz Ontario. His extensive knowledge of the EQ line was impressive, and he made us feel like we were talk sales advisor, Brennan Kelley, at Mercedes Benz Ontario. His extensive knowledge of the EQ line was impressive, and he made us feel like we were talking to a close friend or trusted advisor. Brennan's expertise made the decision process incredibly smooth, and we couldn't have been happier with our purchase. Moreover, the entire staff at Mercedes Benz Ontario provided unparalleled customer service. Their commitment to excellence is why we keep coming back. More

Just want to say that Abe Raad did an excellent job of making the experience of buying my new car wonderful. I have often said that I’d rather go to dentist and get a root canal than deal with car sal making the experience of buying my new car wonderful. I have often said that I’d rather go to dentist and get a root canal than deal with car salesmen and dealerships. My experience at your dealership and the very attentive approach that Abe took with me completely made me want to come back and recommend you to Friends and family. More

I recently had the pleasure of working with Abe Raad at Mercedes Benz, and I can confidently say that he provided me with an exceptional car-buying experience. From the moment I stepped into the showroom, Mercedes Benz, and I can confidently say that he provided me with an exceptional car-buying experience. From the moment I stepped into the showroom, Abe's professionalism, knowledge, and genuine passion for Mercedes Benz vehicles shone through. Abe's customer service skills are unparalleled. He took the time to understand my needs and preferences, patiently answering all of my questions and providing valuable insights into the various models available. His in-depth understanding of the features and capabilities of each car was truly impressive, and it was evident that he was dedicated to helping me find the perfect vehicle for both my lifestyle and budget. What truly set Abe apart was his unwavering commitment to ensuring that I was completely satisfied with my purchase. He guided me through the entire process with a level of attentiveness and care that made me feel like a priority. His transparency and honesty were refreshing, and I never once felt pressured or rushed into making a decision. Thanks to Abe's expertise and guidance, I now have the Mercedes Benz of my dreams, and I couldn't be happier with my choice. I wholeheartedly recommend Abe Raad to anyone in search of a seamless, personalized, and enjoyable car-buying experience. His dedication to his clients and his deep knowledge of the Mercedes Benz brand make him an invaluable asset to the dealership. Thank you, Abe, for your outstanding service! Ahide Becerra-Gonzalez More

I’ve been looking to customize my GLS and I called around other dealership they make it so hard I almost gave up then I called Addi mimi and he passed me to his sales man Fadi Batarni. They both took what I other dealership they make it so hard I almost gave up then I called Addi mimi and he passed me to his sales man Fadi Batarni. They both took what I need and they work on it while amazing experience I had I want to go to any other Mercedes dealer, but Ontario because of them More

My go to dealership for service. Took my S580 in for a 50k service. Making the appointment was easy and the service department turned the car around quicker than expected. Thank yo Took my S580 in for a 50k service. Making the appointment was easy and the service department turned the car around quicker than expected. Thank you Noé Romero for making sure everything was done in such an efficient manner!! More

Patient and listens to your issues and requests Ron in Service and Johan in Sales - I left very satisfied. in Service and Johan in Sales - I left very satisfied. More

Ontario Mb is an excellent clean dealership. The service advisors in maintenance department were very helpful. The service advisors I encountered when purchasing my sedan exhibited excellent and The service advisors in maintenance department were very helpful. The service advisors I encountered when purchasing my sedan exhibited excellent and professional skills. They gave me a thorough explanation of the devices and its' function in the new car I purchased. Thank you very much for your help. More

Jonathan Graham and Brian C were great to work with. It was one the best car buying experiences I have had. It was one the best car buying experiences I have had. More

Phil Gibson is the top service advisor to ensure your car gets attention when being serviced and he provides clear communication. All 3 MB I’ve owned over the years have always been serviced with Phil. gets attention when being serviced and he provides clear communication. All 3 MB I’ve owned over the years have always been serviced with Phil. He is an asset to the dealership. More

The sales process was smooth. No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. Th No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. The air system caused the car to sag on the drivers side when left sitting overnight. There was a defective trim piece in the trunk, and there was a slight ratting sound in the door. We took the car to our local dealer for eval since MB Ontario is 2 hours away (it would have taken 8 hours of my time to take it there, drive home, go back to pick it up, and drive home again). The first two issues were covered under warranty. The rattle was not. It was a broken strut/bracket under the rear of the car that had been damaged previously. I contacted MB Ontario and per their request, sent them the invoice for the repair ($1,000). In the meantime, I received a traffic fine that that happened the day their driver delivered the car to us. Ken Lau, a senior sales manager called me, attempting to take the good-guy roll, to inform me that "management" refused to take any responsibility for the damaged strut, stating their tech would never have missed it during the inspection. This, despite the fact that the car had had a rear bumper impact prior to our purchase, and that their tech also missed the leaking air ride system and the damaged trim piece. But then he conflicted that by stating if I'd have taken it to them, they would have repaired it for free since it would be at their cost, and not the end-user cost of our local dealer. So which is it? Either there was no way it could have been a pre-existing condition that your tech missed, and would not have been covered, or it actually was, which is why you said you would have taken care of it at your dealership. They did not offer to pay the fine either. The money is not that big a deal. It's simply a matter of principle and business ethics. I really can't stand dishonorable tactics and people. A lack of accountability is pretty typical of how most people think of dealers. I had higher expectations for these guys. We will not consider another transaction with MB Ontario when we trade-in this car. More