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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

January 21, 2020

A total experience of customer service and excellence in all they do. They respect the customer and it shows. Much better experience than other car dealerships. More

by henry
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
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Jan 22, 2020 -

Mercedes-Benz of Ontario responded

Hi Micky, The team at Mercedes-Benz of Ontario is grateful for your business and truly appreciates your five star rating! We are flattered to have you your wonderful comments and recommendations! Our team looks forward to serving you again! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 19, 2020

Service efficiency I appreciate the extremely efficient service when I dropped off my car for service, picked up/returned a complimentary rental car and picked up my ca More

by robinedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Acevedo
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Jan 21, 2020 -

Mercedes-Benz of Ontario responded

Hello Robinedwards, We are thrilled that you loved your latest experience with us. Providing a complimentary loaner vehicle is just one of the many perks we offer to our guests. Our staff is looking forward to seeing you again at your next scheduled visit. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

January 16, 2020

Great Job, Attention to detail I had several items on my list that I had inquired about on previous visits. After at least three prior visits with no resolution, Chao was able to t More

by carrerafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chao Wang
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Jan 17, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your valuable feedback and allowing us the opportunity to earn your business. We are disappointed to know we fell short in during your previous visit, and sincerely apologize. The team at Mercedes-Benz of Ontario is thrilled to know Chap was able to replicate your vehicle concerns and provide you with the service you deserve. Your loyalty and complete satisfaction is important to us, and we look forward to your next scheduled visit with Chao! Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

January 12, 2020

Amatziah is always a pleasure to work with. His attention to details is superior to anyone else who has ever attended to me on a service appointment. More

by Mike M
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Jan 14, 2020 -

Mercedes-Benz of Ontario responded

Hi Mike, Thank you for leaving us such a great review! It is wonderful to hear that your visit with Amatziah is deserving of your 5-stars. We are grateful for your business and recommendations. We look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 10, 2020

Exceptional, Phil My service advisor is so much help. For sales, Iman is great as well as his immediate manager. Cant say enough words for this great gentlemen. More

by blue21ph
Recommend Dealer
Yes
Employees Worked With
Iman Farhadinia, Phil Gibson
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Jan 14, 2020 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate your positive review with Phil and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you again! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 10, 2020

Unlike other dealerships, I have come to love Fletcher Jones Mercedes and trust their service department and appreciate their customer amenities such as great coffee, massage chairs, and TVs on the wall! More

by RRohde
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
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Jan 14, 2020 -

Mercedes-Benz of Ontario responded

Hi, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it's amazing to hear that Phil delivered a wonderful experience! Please let us know if we may be of further assistance in the future. Kind Regards Your Friends and Family at Mercedes-Benz of Ontario

January 09, 2020

It’s my best experience to lease a car. Nice, professional, efficiency! I’ve shared my great experience to my friends. Also, Jason is a great sales for the following service I have ever had. Go More

by yangsong0122
Recommend Dealer
Yes
Employees Worked With
Dennis Veals, Jason Cai
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Jan 09, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for your kind review and for the 5 star rating! Customer service is very important to us. Our team was thrilled to read that Dennis and Jason provided you with an excellent sales experience! We are grateful for your business at Mercedes-Benz of Ontario and we look forward to serving you for many years to come! Congratulations on your new Mercedes! Enjoy! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

January 09, 2020

Mike’s help was exceptional. All service issues were handled and corrected on time.Very satisfied. I recommend Mercedes of Ontario service dept.very highly More

by robert_freed
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Jan 14, 2020 -

Mercedes-Benz of Ontario responded

Hi Robert, The team at Mercedes-Benz of Ontario is truly flattered to have your thoughtful complements and recommendations. Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 08, 2020

Excellent customer service! Service agent Tony Garcia was beyond exceptional! The best dealer experience I have ever had! Will definitely recommend to family and friends! More

by edl3
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Jan 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate your 5 star rating and kind review! Customer service is very important to us. Our team was pleased to read that Tony Garcia provided you with a fantastic service experience. We look forward to serving you again! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 06, 2020

Always Courteous and Dependable Service From the moment you arrive in the Service Area until you leave, every person you come in contact with is welcoming and makes you feel like you are the More

by Barbara Callaghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Jan 06, 2020 -

Mercedes-Benz of Ontario responded

Hi Barbra, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. At Mercedes-Benz of Ontario, we strive to provide each guest with an exceptional experience. The team at Mercedes-Benz of Ontario look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

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