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Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,287 reviews
December 15, 2019
Excellent service! Phil Gibson was very clear and thorough. He took great care of me and my car. He provided exceptional customer service. Will be going back to him next time I get service on my car. thorough. He took great care of me and my car. He provided exceptional customer service. Will be going back to him next time I get service on my car. More
by jb22
Employees Worked With
Phil Gibson
December 12, 2019
Robert was very efficient and explained everything perfectly. He was very warm and friendly. He made sure all my concerns and needs were met as well as making sure I got my rental car. perfectly. He was very warm and friendly. He made sure all my concerns and needs were met as well as making sure I got my rental car. More
by Stephora@ aol.com
Employees Worked With
Robert Tabor
December 12, 2019
Repair service E350 Robert tabor my Service Advisor, did an excellent job explaining everything, checking for any recalls, and giving me an estimated time when the vehicl Robert tabor my Service Advisor, did an excellent job explaining everything, checking for any recalls, and giving me an estimated time when the vehicle would be ready. Job well done! More
by Gren45
Employees Worked With
Robert Tabor
December 11, 2019
Car is running well. Inside was not vacuumed well and car was given back to me soaking wet. All issues seem to be fixed. Car was returned quickly. car was given back to me soaking wet. All issues seem to be fixed. Car was returned quickly. More
by Tinkerbell
Employees Worked With
Fadi Batarni
December 07, 2019
Service The Fletcher Jones Ontario Mercedes Benz dealership has always provided great service. Rudy Ramirez helped me with my recent service appointment and The Fletcher Jones Ontario Mercedes Benz dealership has always provided great service. Rudy Ramirez helped me with my recent service appointment and I appreciate his friendliness, professionalism and honesty. More
by gemma1950
Employees Worked With
Rudy Ramirez
December 05, 2019
Exceptional attention or the customer Once again our experience was FJ was “Top Notch”. Jorge Montoya always goes over and beyond to make us feel comfortable and works diligently in keepin Once again our experience was FJ was “Top Notch”. Jorge Montoya always goes over and beyond to make us feel comfortable and works diligently in keeping us in the loop and the results are always the what every customer wants out of their service advisor. We live near a local MBZ dealership, but we travel 70 miles to see Jorge every time. More
by Gina C.
Employees Worked With
Jorge Montoya
November 29, 2019
The service staff has awesome customer service skills they are well dress and are very professional about thing . The place looks good and clean like always they are well dress and are very professional about thing . The place looks good and clean like always More
by Henry.saavedra
Employees Worked With
Miles Frank
November 24, 2019
The staff here are always so professional & I really enjoy taking my car to get serviced here. My advisor is great! He always goes above & beyond. enjoy taking my car to get serviced here. My advisor is great! He always goes above & beyond. More
by ayip2
Employees Worked With
Tony Garcia
November 22, 2019
Repair Your Tech found the problem and persisted until the job was fully done. Having a loaner vehicle was very helpful, everyone was so courteous and helpfu Your Tech found the problem and persisted until the job was fully done. Having a loaner vehicle was very helpful, everyone was so courteous and helpful. More
by Vince
Employees Worked With
Chao
November 20, 2019
Mr. Hunte is very straightforward and delivered on his promise when it came time. First time in years of coming here that has happened to me. promise when it came time. First time in years of coming here that has happened to me. More
by Finally_satisfied_2019
Employees Worked With
Amatziah Hunte
