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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

November 06, 2019

Jorge has been great. He listened and took care of my requests. The whole process was very smooth and effortless. The only wish from me is to get a loaner car better than the GLA250 :) More

by Kevshark
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Nov 06, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your 5 star review! The team at Mercedes-Benz of Ontario appreciates you taking the time to share your valuable feedback. Our goal is to provide the best service experience possible. We are so pleased to hear about your recent service visit with Jorge! Best, Your Friends and Family at Mercedes-Benz of Ontario

November 05, 2019

Phil knows his business. Service acceptable as always. Car is returned clean and ready to go. Service Dept failed to rotate the tires, but I failed to ask for the service. More

by GLE 350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Nov 05, 2019 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario greatly appreciates you taking the time to post your 5 star review! Our goal is to provide the best service experience possible. We look forward to welcoming you back. Best, Your Friends and Family at Mercedes-Benz of Ontario

November 01, 2019

Great service department. Car was finished on time and the quoted price was spot on. I would recommend this service department to all my friends. Good job 👍 More

by Pat
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Nov 01, 2019 -

Mercedes-Benz of Ontario responded

Hello Pat, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it's amazing to hear that we delivered a wonderful Mercedes-Benz experience! Please let us know if we may be of further assistance in the future. Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 30, 2019

MB - The Best or Nothing The Dealer is amazing on all Levels. I wash my car for free every weekend, the vibe in the showroom is always nice and there is always new cars to c More

by SamAbz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hossam Elayoty
Oct 30, 2019 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, we are delight ed to hear we are delivering a wonderful Mercedes-Benz experience for you. Please let us know if we may be of further assistance in the future. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 27, 2019

Excellent When I arrived for my car service. I was greeted well. Didn’t wait a long time to meet the service manager. It was explained to me very well about th More

by Delrine Rose de Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Acevedo
Oct 28, 2019 -

Mercedes-Benz of Ontario responded

Hi Delrine, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

October 24, 2019

Great customer service Qais did a great job as my service manager. My damaged wheel rim was repaired beautifully and my maintenance check was thorough and rapid. Loaner car More

by Sandra Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qais Muasher
Oct 24, 2019 -

Mercedes-Benz of Ontario responded

Hi Sandra, Thank you for taking the time to share your 5 star rating! We are thrilled to hear you were attended to promptly and Qais provided you with a seamless visit! Our goal is to provide the best service experience possible. We look forward to welcoming you back. Best, Your Friends and Family at Mercedes-Benz of Ontario

Oct 24, 2019 -

Mercedes-Benz of Ontario responded

Hello Sandra, The team at Mercedes-Benz of Ontario is thrilled to know you were attended to promptly and Qais provided you seamless service visit. Our goal is to provide the best service experience possible. We look forward to welcoming you back. Best, Your Friends and Family at Mercedes-Benz of Ontario

October 23, 2019

Always an Excellent experience. My car is always ready when promised. All employees are friendly and professional. My service advisor, Mike Doehla is the best. More

by Tracye
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Oct 24, 2019 -

Mercedes-Benz of Ontario responded

Hi Tracye, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about how great it was working with Mike. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

October 22, 2019

Excellent service I enjoy relaxing in the waiting area with coffee and refreshments while the car is being serviced. I also get email updates on the status from time to More

by p_ravinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Oct 22, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your pleasant experience while your vehicle was in service. We are happy that you enjoyed the guest lounge and that Jorge provided you with exceptional service!! Thank you for your kind feedback. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

October 21, 2019

Awesome service!! I had a great experience when I took my car for service! I worked with Tony he was so helpful and went above and beyond! More

by Diane P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Oct 21, 2019 -

Mercedes-Benz of Ontario responded

Hi Diane, We are so pleased to hear about your recent service visit with Tony! Thank you for your 5 star review! Our goal is to provide the best service experience possible. We look forward to welcoming you back. Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 20, 2019

Excellent My service adviser Rudy Ramirez delivered an excellent experience, he was on top of my services calling me, texting me letting me knows what my car wa More

by Patricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Ramirez
Oct 21, 2019 -

Mercedes-Benz of Ontario responded

Hello Patricia, Thank you for posting your 5 star review and mentioning Rudy!! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Best, Your Friends and Family at Mercedes-Benz of Ontario

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