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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

July 12, 2019

Excellent Service - very pleased. I received exceptional service. My service advisor Chao Wang was very courteous and professional. He made sure that all of my questions were answere More

by eyesjadegreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chao Wang
Jul 12, 2019 -

Mercedes-Benz of Ontario responded

Hi, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your exceptional service you received from your service advisor, Chao Wang. We are happy that all of your questions were answered and it was a smooth process for you. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

July 12, 2019

Really professional love purchasing from this dealer ship will recommend other people here I’m very happy thank you guys so much will be back for another one More

by isabelvillanueva0331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Ferdaous
Jul 12, 2019 -

Mercedes-Benz of Ontario responded

Hi Isabel, Congratulations on your recent purchase! Our team is excited to hear about your exceptional sales experience during your visit. Guest satisfaction is our highest priority and we value your feedback! We look forward to welcoming you back. Best, Your Friends and Family at Mercedes-Benz of Ontario

July 11, 2019

Mercedes service is by far the best! Jorge Montoya is a complete joy to work with. Normally any car person is pushy and shady but Jorge is honest and transparent. He goes above and beyond More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Jul 12, 2019 -

Mercedes-Benz of Ontario responded

Hi, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your wonderful service visits with Jorge Montoya for over 5 years!! We are happy that he goes above and beyond to meet your expectations every single time . We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

July 10, 2019

Great service Rudy did a great job. He was friendly, educational and above all honest person. The dealer has coffee better than Starbucks. Although I did not have a More

by DrPath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Ramirez
Jul 19, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the 5 star rating. Our team is delighted to hear about your friendly and educational service experience with Rudy. We look forward to serving you again. Best, Your Friends and Family at Mercedes-Benz of Ontario

July 06, 2019

Repair windshield Your car wash was excellent. I believe the person who gave me a Vip car wash was named Delaney. I had to wait for the next day to get the car washed. More

by Church
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Machado
Jul 08, 2019 -

Mercedes-Benz of Ontario responded

Hello Church, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your great experience with Jeremy and Delaney. We look forward to serving you again. Best, Your Friends and Family at Mercedes-Benz of Ontario

July 03, 2019

received my vehicle on time and performed my service on time great operation and I will continue to use your service department and will refer my friend to see Trevor Harlow when they need to purchase a new veh More

by chuck sprague
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Harlow, Jeremy Machado
Jul 08, 2019 -

Mercedes-Benz of Ontario responded

Hello Chuck, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your great experience with Trevor and Jeremy. We look forward to serving you again. Best, Your Friends and Family at Mercedes-Benz of Ontario

July 03, 2019

You guys have a great team of people there Prior to Fletcher Jones of Ontario I was taking our Mercedes to Fletcher Jones of Newport. Unfortunately after 4 visits my problem was never fixed. More

by Mrpcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
Jul 04, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your wonderful service visit and that your service adviser kept you updated consistently. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

June 29, 2019

Excellent service by the team Had a 50k maintenance and 4 tires change. All taken care promptly , kept up to date by Gerald. I will continue to bring my car here for servicing and More

by Boss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Jul 02, 2019 -

Mercedes-Benz of Ontario responded

Hello, We are pleased to hear of the prompted attention Gerald provided you during your recent 50k maintenance and tire exchange. Our team strives to deliver a 5 star experience to all of our guests. We would like to follow up and offer our assistance should you have any additional questions. We look forward to working with you on your next scheduled visit. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

June 29, 2019

Mr. Corona’s extremely valued performance. Mr. Gerald Corona, Service Advisor, as usual, was very cordial, pleasant and professional. I believe he is an asset to your organization. I highly re More

by HeartMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Jul 02, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your exceptional service visit with Gerald Corona. Your recommendations are truly a gift and we value your kind feedback. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

June 20, 2019

Legendary service worthy of a legendary brand Our sales representative, Ali, was wonderful to work with. He was informative, accommodating, and flexible with our needs and requirements; attentive More

by Lilyputian_69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Ferdaous, TJ Boldt
Jun 20, 2019 -

Mercedes-Benz of Ontario responded

Hi Lily, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional experience with Ali and TJ. Congrats on your new Mercedes-Benz. Best, Your Friends and Family at Mercedes-Benz of Ontario

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