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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

December 29, 2018

Came in doubtful, left with confidence and trust! We came in looking to buy an older model, but with Chris help, we went home in a perfect 2019. Chris went above and beyond to help us out and we are t More

by Samson88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Z. , Wael in Finance, Chris Garchitorena
Dec 31, 2018 -

Mercedes-Benz of Ontario responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Chris. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 22, 2018

Great Sevice We had a great experience with the lease of our new 2019 C 300! The team was very professional and respected what I was looking for in a car. Chris B. More

by DocJT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bland
Dec 26, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new 2019 C300! Best, Heather Lewis Client Care Manager

December 17, 2018

Happy and contented Chris Bland is a fantastic guy and so with Anthony. Chris answered all our questions with a smile. I’m giving him a perfect 10. More

by ChevyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Del Toro, Chris Bland
Dec 17, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. It is great to hear that Chris, and Anthony continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

December 16, 2018

The perfect car buying experience Chris did an amazing job taking me thru the sales process. He was very knowledgeable which made me comfortable as this was my first experience with Me More

by Tami78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bland
Dec 17, 2018 -

Mercedes-Benz of Ontario responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Chris. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 14, 2018

Professional,kept me informed of status of vehicle Would recommend without any hesitation. Was informed of any changes during entire process. Would respond in timely manner. Will definitely seek s More

by Peanut4Nina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kleber Romani
Dec 18, 2018 -

Mercedes-Benz of Ontario responded

Hello, Guests complete satisfaction is our number one priority and thrilled to read your fantastic comments. I am curious to know the areas we may have fallen short in or how we can earn a five star review and welcome your insight. Please feel free to contact me anytime. My direct line is 949-718-6532/ I look forward to speaking with you. Most sincerely, Kimberlee Camargo Fletcher Jones Management West

December 04, 2018

Great customer service. Jason has been very helpful and courteous. He wasn't pushy at all and had kept us updated while we waited for the new 2019 model to come in. Highly r More

by Anna Choi
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Dec 04, 2018 -

Mercedes-Benz of Ontario responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jason. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 03, 2018

Here’s awesome!!!! Here is the best dealership in LA, they are more professional than others. And this dealership got a lot new car and new AMG For test . More

by Steven0612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The manager of this dealership , he’s awesome!!!!!, Chris Garchitorena
Dec 04, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Heather Lewis Client Care Manager

November 28, 2018

Fast and EASY Came in last week before the holiday. Meet with my sales Jason Cai. He is very patient and polite . I didnt feel any push sale there. Coming back toda More

by yifan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Nov 29, 2018 -

Mercedes-Benz of Ontario responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jason. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

November 20, 2018

Jeremy is an outstanding service advisor. I came in because one of my tire’s indicator light signal came on. It was late on a Friday evening. Jeremy helped me get a loaner car because I neede More

by Rosey22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Machado
Nov 20, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario and for taking the time to share your valuable feedback. It is great to hear that Jeremy continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

November 20, 2018

Wonderful experience getting my first Mercedes Everybody has been extremely helpful and kind since the start. A big thanks to Junior Magana for taking care of me and thank you to the managers who w More

by Kenza1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Magana
Nov 20, 2018 -

Mercedes-Benz of Ontario responded

Hello Kenza, I want to personally congratulate you on the purchase of your new Mercedes-Benz! We are so thrilled to know what a fantastic experience you had working with Junior and want to welcome you to our Fletcher Jones family. I would love to gain your insight regarding any areas you felt we could improve upon as we strive for complete guest satisfaction and noticed we did fall short in earning a solid review. If I can be any assistance, please feel free to contact me directly at 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management

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