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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

November 19, 2018

friendly staff Fadi was cordial and professional the entire time we were making the purchase and made the process much easier and faster. Will be returning again in More

by kgtony21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fadi
Nov 19, 2018 -

Mercedes-Benz of Ontario responded

Hello, Congratulations on the purchase of your new vehicle! We are thrilled to know about your fabulous purchase experience with Fadi and look forward to having you as part of our Fletcher Jones family for many years to come. I did notice we fell short in a few areas and would love to gain your insight to better understand how we can earn a solid five star review. If I can be assistance now of in the future, please don't hesitate to contact now or in the future. Most sincerely, Kimberlee Camargo Fletcher Jones Management West

November 19, 2018

Excellent customer service Gud customer service I’m satisfied with them experience all employees have gud experience to deal with customer I got my Mercedes s560 from this della More

by singh1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Afshin sabermotlagh
Nov 20, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new s560! Best, Heather Lewis Client Care Manager

November 12, 2018

Thank you all for make it happen Thank you Jason for all your help and patient , couldn’t happen without all u guys help, I will definitely bring over more friends and family to here, More

by Yang Song
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Nov 12, 2018 -

Mercedes-Benz of Ontario responded

Hello Yang, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jason. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

November 09, 2018

The Best salesman I purchased a brand new car at this dealership I have been working with Dave Walker for several years on my release packages and fine cars. This tim More

by Twilkins1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Walker
Nov 09, 2018 -

Mercedes-Benz of Ontario responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Dave. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

November 03, 2018

Worst MB experience ever Didn't fix my service issues, left my gas tank on empty, claimed to have washed my vehicle but was delivered to me filthy! The staff is King and place More

by Osegueraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Corona
Nov 19, 2018 -

Mercedes-Benz of Ontario responded

Hello, It is my understanding the service team has been in contact with you and was able to work with you and resolved your concerns. Guest satisfaction is our number one priority. If I can be further assistance, please feel free to contact me. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management Group

November 01, 2018

Jason Cai is an awesome salesman and great communicator . I would recommend Jason Cai to everybody. He was very friendly and accommodating and treats his customers with the ultimate respect which is more than More

by Johnny U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona, Anthony Del Toro, Jason Cai
Nov 02, 2018 -

Mercedes-Benz of Ontario responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jason.Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

October 26, 2018

JASON CAI best saled JASON was great, he is very patient with me and my wife, sure will be back for another one, than you and we will be back More

by junpang wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Oct 26, 2018 -

Mercedes-Benz of Ontario responded

Hello Junpang, Thank you for taking the time to share your valuable feedback. It is great to hear that Jason continues to exceed the level of your expectations by treating you, your wife and your vehicle with the greatest care. As always, please let us know if we can assist you further. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

October 19, 2018

No pressure, and amazing sales person and service advisors! Chis Garchitorena, my salesperson is simply amazing. He is super patient and was there for us every step of the way. He went above and beyond to make More

by Caravantrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson, Chris Garchitorena, Kleber Romani
Oct 19, 2018 -

Mercedes-Benz of Ontario responded

Hi, we appreciate you taking the time to share your feedback on your recent visit with us! It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Chris. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

October 16, 2018

excellent although I have just a litte English,but I got excellent service in Mercedes-Benz of Ontario.Every staff member is active,considerate,and professiona More

by Chrisy369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Alcaraz, Jason Cai
Oct 19, 2018 -

Mercedes-Benz of Ontario responded

Hi Chrisy, thank you for taking the time to share your valuable review with us! Best, Heather Lewis Client Care Manager

October 15, 2018

Best purchase experience ever An Amazing sales preson Jason is the most important reason that I rate 5 stars to this dealership. The service that he provided to me was professional More

by Can888
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Oct 19, 2018 -

Mercedes-Benz of Ontario responded

Hi, thank you for taking the time to share your valuable feedback with us! We are delighted to hear that you received an exceptional experience and were treated with the utmost care with the help of Jason. Congratulations on your new purchase! Best, Heather Lewis Client Care Manager

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