Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Filter Reviews by Keyword
By Type
Showing 1,287 reviews
October 15, 2018
Sunil, Nancy, Dennis Oh My! HOW GREAT! My experience with Sunil, Nancy and Dennis was fantastic. They were all professional, considerate and easy to work with. They anticipated questions be My experience with Sunil, Nancy and Dennis was fantastic. They were all professional, considerate and easy to work with. They anticipated questions before I even asked. They provided solutions instead of exacerbating a concern. More
by Mica77
Employees Worked With
Sunil Sethi and Nancy, Dennis Veals
October 13, 2018
Jason Cai! Jason Cai! I had a great experience at Ontario Mercedes Benz and all of that is because Hason Cai, he is very professional and helpful. He made the whole process I had a great experience at Ontario Mercedes Benz and all of that is because Hason Cai, he is very professional and helpful. He made the whole process smooth and easy, I highly recommend Jason Cai! 5 stars! More
by yxhlester
Employees Worked With
Jason Cai
October 12, 2018
Mercedes is all about excellence I am impressed with Phil Gibson in service. His communication is excellent and he always delivers as promised. I have worked with him twice and he h I am impressed with Phil Gibson in service. His communication is excellent and he always delivers as promised. I have worked with him twice and he has come through on both occasions with great service. More
by EricMcCarrell1980
Employees Worked With
Phil Gibson
October 12, 2018
Extremely Impressed I had a great experience at this dealership. Extremely satisfied with everything, had to say that the customer service was far exceed my high expectat I had a great experience at this dealership. Extremely satisfied with everything, had to say that the customer service was far exceed my high expectations. Jason was very nice and friendly; he really cared about his customer and definitely can be trusted. I would highly recommend this dealership to anyone looking to get a Benz. More
by Rachelgu
Employees Worked With
Jason Cai
October 06, 2018
Awesome Cj Hodgson the most professional knowledgeable and careing service advisor .I would recommend him to other customers. Wonderful facility, staff fr Cj Hodgson the most professional knowledgeable and careing service advisor .I would recommend him to other customers. Wonderful facility, staff friendly and helpful.professional. Thank you! More
by Zoe
Employees Worked With
Chris Hodgson
October 05, 2018
Great service The staff and mike are the best ! Have been with mike since 1998. This dealership exceeded all others and. It’s all due to the staff and management. The staff and mike are the best ! Have been with mike since 1998. This dealership exceeded all others and. It’s all due to the staff and management. More
by Jerdog
Employees Worked With
Mike Doehla
October 03, 2018
Amazing Ali was simply amazing very helpful. Wonderful experience. Loved frank as well. Well done. Thanks so much. I can’t wait to enjoy my new car!! Ali was simply amazing very helpful. Wonderful experience. Loved frank as well. Well done. Thanks so much. I can’t wait to enjoy my new car!! More
by 4jwalk4
Employees Worked With
Ali and frank
October 02, 2018
Recent Purchase of 2019 E300 Sedan My salesman Yogi called twice. The second call he gave me the down necessary, monthly payment and a brand new car. Everything he told me over the My salesman Yogi called twice. The second call he gave me the down necessary, monthly payment and a brand new car. Everything he told me over the phone came to fruition at the dealership. In 25 years, this is by far the best purchase of the seven Mercedes Benz that I have leased. More
by Manorcircle8
Employees Worked With
Yogi and Mr. Patterson, Mike Doehla, Mike Daniels
September 30, 2018
Awesome This was our 1st experience buying a mercedes benz and it was exceptional!the GLA 4matic we purchased exceeded our expectations!Abe,the sales represen This was our 1st experience buying a mercedes benz and it was exceptional!the GLA 4matic we purchased exceeded our expectations!Abe,the sales representative who helped us out was very helpful,efficient,&knowledgeable.He is the kind of gentleman you wanna meet at Ontario Fletcher.Overall visit and experience was awesome and highly recommended to everyone!Thank you More
by Liz88
Employees Worked With
TJ (finance dept), Abe Raad
September 25, 2018
Friendly dealer Afshin and the team are great help. Afshin really tries to find the car you like. He is very passionate and takes his time with coustomers. . Afshin and the team are great help. Afshin really tries to find the car you like. He is very passionate and takes his time with coustomers. . More
by Maro26
Employees Worked With
Afshin sabermotlagh
