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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
762 Reviews

762 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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May 19, 2024

Omar Martinez is a very helpful, professional and friendly Service Advisor. I will ask for him when I schedule my next appointment. More

by SPEZZ824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Omar Martinez provided you with helpful, professional, and friendly service as your Service Advisor. We'll be sure to pass along your kind words to him. Warm regards, Michael Hill mhill@benzelbusch.com

May 19, 2024

It was such an unsatisfactory experience that I have decided to sell the Sprinter, and although this is my fourth Mercedes, I'll never buy another one. I will not risk a repeat of that experience. More

by MAIL5
Recommend Dealer
No
Employees Worked With
Frankie Devita
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about your unsatisfactory experience. As a loyal customer who has chosen Mercedes-Benz multiple times, your feedback is incredibly valuable to us. We understand the disappointment and frustration this experience has caused, and we sincerely apologize for falling short of your expectations. If there's anything we can do to address your concerns or regain your trust, please don't hesitate to reach out to us directly. We appreciate the opportunity to make things right and hope to have the chance to restore your faith in us. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Great Service! Joseline is amazing, very professional and detailed throughout the process. Would highly recommend. More

by TSALAZAR1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you received great service and that Joseline provided you with professional and detailed assistance throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Excellent service and very detailed to ensure the quality of the vehicle is on par with customer expectations More

by Gioflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us and that our dedication to detail met your expectations. Ensuring the quality of our vehicles is always a top priority, and it's wonderful to know that it resonated with you. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Great experience. They were kind and helpful answering any questions I had. Would highly recommend. More

by ASHLEYLTAKACS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us and that our team was able to assist you with any questions you had. Providing excellent customer service and ensuring our customers feel valued is what we strive for. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Everyone was polite and helpful also very informative. We are satisfied with the service provided. More

by RBANDREA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that our team members were polite, helpful, and informative during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Mercedes prices are far too high across the board. Over 200 dollars per hour labor rate is ridiculous. More

by rgerace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us. We understand that pricing is an important consideration for our customers, and we strive to provide value for the quality of service we offer. We continuously evaluate our pricing structure to remain competitive while maintaining the highest standards of service and expertise. Your input is valuable to us as we work to ensure our services meet the needs of all our customers. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Great employees. Always very friendly and helpful. Truly want to give you the best service. More

by LISUNCATCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that our team members provided you with friendly and helpful service. Ensuring our customers receive the best service possible is our top priority, and it's fantastic to know that our employees are living up to that commitment. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Omar Martinez is a very helpful, professional and courteous Service Advisor. Will definitely ask for him for my next appointment. More

by LUCYLCONDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to recognize Omar Martinez and for sharing your positive experience with us! We're thrilled to hear that Omar provided you with helpful, professional, and courteous service as your Service Advisor. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Brake pads and oil change service and I was on my way under 2 hours. More

by dan.talleyrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you were able to get your brake pads replaced and an oil change service completed in under 2 hours. Providing efficient and timely service is our priority, and we're glad that we could meet your expectations in this regard. Warm regards, Michael Hill mhill@benzelbusch.com

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