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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
778 Reviews

778 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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June 01, 2024

Service center was clean and efficient. The waiting area and bathroom were clean and pleasant. More

by ROSIE519
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're thrilled to hear that you found our service center to be clean and efficient, and that you had a pleasant experience in our waiting area and restroom. Providing a comfortable and welcoming environment for our customers is important to us, and we're glad that our efforts contributed positively to your visit. Warm regards, Michael Hill mhill@benzelbusch.com

May 31, 2024

Great experience. Kept informed the entire time. Emari was very professional and kept me informed the entire time. More

by EATKINS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E’mari was super helpful! Very professional.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience and that Emari provided you with professional service while keeping you informed throughout the entire process. Customer satisfaction is our top priority, and it's wonderful to know that E'mari's communication and professionalism contributed positively to your experience. We'll be sure to pass along your kind words to E'mari. Warm regards, Michael Hill mhill@benzelbusch.com

May 29, 2024

Bought a class B camper sprinter from another state and Mercedes-Benz of orange county has had my back with repairs also kept me in the loop about progress being made More

by SILVERPUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're glad to hear that Mercedes-Benz of Orange County has been able to support you with repairs on your Class B camper Sprinter, even though you purchased it from another state. Keeping you informed about the progress of repairs is important to us, and we're pleased that our team has been able to provide you with updates along the way. Warm regards, Michael Hill mhill@benzelbusch.com

May 29, 2024

Scott B has a rare blend of great competence and tremendous courtesy. Recommend he receive recognition for his outstanding service over many years! He should train other people to follow his excepti More

by REMIHAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott B provided you with exceptional service characterized by both great competence and tremendous courtesy. Scott is truly an asset to our team, and we're grateful for your recognition of his outstanding service over the years. Your recommendation to recognize his contributions is greatly appreciated, and we'll certainly pass along your kind words to him. We agree that his exceptional attitude and follow-through make him a standout member of our team. Thank you for choosing us, and we look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

May 27, 2024

Unprofessional , unfair and careless. They do not return phone calls while your car is being serviced. They will not remember what you told them about your car. They will lie. They are c More

by JOANNECALANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about your experience, and we apologize for any inconvenience or frustration caused. Providing exceptional service is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Your feedback is invaluable to us, and we take it very seriously. We assure you that we are investigating this matter internally to address any lapses in communication and service quality. Our goal is to ensure that every customer receives the highest level of professionalism and care. Please know that we strive to uphold the Mercedes-Benz brand's reputation for excellence, and we are committed to making things right. If you would be willing to discuss your experience further and provide more details, we would greatly appreciate the opportunity to learn from it and improve our service. Warm regards, Michael Hill mhill@benzelbusch.com

May 27, 2024

Didn’t have to wait. Procedures explained thoroughly. I felt comfortable that my advisor understood my concerns. Estimate presented before work began. More

by Judy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your visit was efficient and that our team provided thorough explanations of procedures, ensuring you felt comfortable and understood throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

May 27, 2024

The service is great what ever you need they are all helpful even the parts dept where the parts manager explained to me how important it is you always service my car with MB parts More

by aponteherminio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team and parts department. Providing helpful assistance and ensuring your satisfaction are our top priorities, and we're glad that both departments were able to meet your needs. Warm regards, Michael Hill mhill@benzelbusch.com

May 27, 2024

Scott was very professional and answered all my questions. Staff are all pleasant and attentive. More

by RUIZE0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Scott provided you with professional service and addressed all your questions. Ensuring our customers feel well-informed and supported is a top priority, and it's fantastic to know that Scott and our staff were able to meet your needs. We'll be sure to pass along your kind words to Scott and the rest of our team. Warm regards, Michael Hill mhill@benzelbusch.com

May 26, 2024

Dealership was very clean. The service manager was very informative and courteous. Thanks for the car wash and your service. More

by HENRYOWEN107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're delighted to hear that you found our dealership to be clean and that our service manager provided you with informative and courteous assistance. Ensuring a clean and comfortable environment for our customers is important to us, and we're glad to know that it contributed positively to your experience. Warm regards, Michael Hill mhill@benzelbusch.com

May 26, 2024

I had a pleasant experience, Frankie pinpointed the problem and had it handled swiftly. I was back on the road within 24hrs. More

by aurelienjeanty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Frankie provided you with a pleasant and efficient service experience. It's fantastic to know that he was able to pinpoint the problem swiftly, getting you back on the road within 24 hours. Your satisfaction and safety are our top priorities, and we're delighted that Frankie's expertise helped resolve the issue promptly. Warm regards, Michael Hill mhill@benzelbusch.com

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