Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch

Orlando Casale

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

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4.8
128 Reviews

Dealership Experience

9 yrs, 5 mos

Industry Experience

36 yrs, 10 mos

Specialties & Trainings

Career Development and NADA Professional Management Series, Parts and Service

4.8

128 Reviews

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128 Reviews of Orlando Casale

June 18, 2026

Dealership Rating
Employee Rating

Thanks for helping me with my Sprinter van. The off road display keeps going on. But the check engine light went off. Just came back from a 2400 mile trip. Will bring it back to see if you can More

by Ken
Service Price Transparency
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Recommend Dealer
Yes

June 12, 2026

Dealership Rating
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Valentina took care of all my service needs with professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. More

by LUGIN
Service Price Transparency
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Recommend Dealer
Yes

June 11, 2026

Dealership Rating
Employee Rating

Pleasant efficient, a pleasure to deal with Also, very good at keeping you in the loop of how your car is doing More

by STEVESANTAGATA
Service Price Transparency
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Recommend Dealer
Yes

June 04, 2026

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Best dealership I’ve been to in 6 attempts. Thorough, truthful, and willing to work out circumstances that are in the grey. More

by ASKORION
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

May 14, 2026

Dealership Rating
Employee Rating

Excellent a pleasure Amari in service is outstanding very helpful very professional and shows that he cares. More

by TONYVMAX10
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

May 13, 2026

Dealership Rating
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Valentina was very thorough and professional, listened attentively to my concerns, and provided great value for my service. More

by ronald.hennel49
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

May 12, 2026

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Great customer service amazing person. Thank you for everything you did to make my car in better shape. More

by IMUSOVIC1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

May 12, 2026

Dealership Rating
Employee Rating

Service was quick and efficient especially appreciated video descriptions. Valentina was very helpful and kept us informed every step. More

by STACY777
Service Price Transparency
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Recommend Dealer
Yes

May 10, 2026

Dealership Rating
Employee Rating

To this point, they have done good, if very expensive work. However this service was a bit below standard. First, it was very hard to get a service adviser to pick up a call or answer an e mail until I m More

by weston11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

May 02, 2026

Dealership Rating
Employee Rating

Great Customer Service. Omar my Service Rep Kept me notified and cared about whole process. More

by EDUARD1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

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