Orlando Casale
Service Manager
Mercedes-Benz of Orange County powered by Benzel-Busch
1 Mercedes Way
Harriman, NY 10926
Dealership Experience
9 yrs, 4 mos
Industry Experience
36 yrs, 9 mos
Specialties & Trainings
Career Development and NADA Professional Management Series, Parts and Service
124 Reviews
Write a Review124 Reviews of Orlando Casale
May 14, 2026
Excellent a pleasure Amari in service is outstanding very helpful very professional and shows that he cares. helpful very professional and shows that he cares. More
Other Employees Tagged: Omar Martinez
May 13, 2026
Valentina was very thorough and professional, listened attentively to my concerns, and provided great value for my service. attentively to my concerns, and provided great value for my service. More
Other Employees Tagged: Omar Martinez
May 12, 2026
Great customer service amazing person. Thank you for everything you did to make my car in better shape. Thank you for everything you did to make my car in better shape. More
Other Employees Tagged: Omar Martinez
May 10, 2026
To this point, they have done good, if very expensive work. However this service was a bit below standard. First, it was very hard to get a service adviser to pick up a call or answer an e mail until I m work. However this service was a bit below standard. First, it was very hard to get a service adviser to pick up a call or answer an e mail until I mad an on line appointment. Only at that point was I allowed to access a service adviser to discuss the work and timing given we live 80 miles away and my caretaker has to take the car to the appointment. But all went smoothly after we arranged the appointment until I drove the car this weekend having returned for the summer from Arizona: our Apple Car Play has disappeared after both the main and auxiliary batteries were replaced and the car is reporting that an A0 Service is due. So not good and it looks like some checklist or process was not followed. We will find out but was disappointed that these problems occurred. More
Other Employees Tagged: Omar Martinez
May 02, 2026
Great Customer Service. Omar my Service Rep Kept me notified and cared about whole process. Omar my Service Rep Kept me notified and cared about whole process. More
Other Employees Tagged: Omar Martinez
April 06, 2026
The dealership is very appealing, the service is great and the selection of vehicles is also amazing. and the selection of vehicles is also amazing. More
Other Employees Tagged: Omar Martinez
April 03, 2026
Responsible, most helpful and understanding people. , they provided a loaner car which was clean, inside and out, even do they did not have the required part made an arrangement and were able to finishe , they provided a loaner car which was clean, inside and out, even do they did not have the required part made an arrangement and were able to finished the job on time as promised. More
Other Employees Tagged: Omar Martinez
April 01, 2026
Omar was great getting me promptly and attending to my GLE 350 tire issue. Danielle in parts was also very helpful getting me the additional parts needed. Many Thanks to all including the Shop Techn GLE 350 tire issue. Danielle in parts was also very helpful getting me the additional parts needed. Many Thanks to all including the Shop Technicians for a job well done. Best Regards, Joe Ginski More
Other Employees Tagged: Omar Martinez
March 29, 2026
The customer service is top notch. They exceed my expectations every time. They have a loyal customer in me. They exceed my expectations every time. They have a loyal customer in me. More
Other Employees Tagged: Omar Martinez , Woman at the Service reception desk upon my arrival!

