Orlando Casale
Service Manager
Mercedes-Benz of Orange County powered by Benzel-Busch
1 Mercedes Way
Harriman, NY 10926
Dealership Experience
9 yrs, 5 mos
Industry Experience
36 yrs, 10 mos
Specialties & Trainings
Career Development and NADA Professional Management Series, Parts and Service
128 Reviews
Write a Review128 Reviews of Orlando Casale
June 18, 2026
Thanks for helping me with my Sprinter van. The off road display keeps going on. But the check engine light went off. Just came back from a 2400 mile trip. Will bring it back to see if you can The off road display keeps going on. But the check engine light went off. Just came back from a 2400 mile trip. Will bring it back to see if you can find the problem. Thanks More
June 12, 2026
Valentina took care of all my service needs with professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. More
Other Employees Tagged: Chris Taccetta, Mykola (Nick) Peresunko, Bob Malota, Matt Cannella, Matthew Destefano, John Vitro, Jeremy Maldonado, Brandi Lawler, Valentina Garville , Miguel and Connor (Valets)
June 11, 2026
Pleasant efficient, a pleasure to deal with Also, very good at keeping you in the loop of how your car is doing very good at keeping you in the loop of how your car is doing More
Other Employees Tagged: Omar Martinez, E'mari Davis, Valentina Garville
June 04, 2026
Best dealership I’ve been to in 6 attempts. Thorough, truthful, and willing to work out circumstances that are in the grey. Thorough, truthful, and willing to work out circumstances that are in the grey. More
Other Employees Tagged: Omar Martinez
May 14, 2026
Excellent a pleasure Amari in service is outstanding very helpful very professional and shows that he cares. helpful very professional and shows that he cares. More
Other Employees Tagged: Omar Martinez
May 13, 2026
Valentina was very thorough and professional, listened attentively to my concerns, and provided great value for my service. attentively to my concerns, and provided great value for my service. More
Other Employees Tagged: Omar Martinez
May 12, 2026
Great customer service amazing person. Thank you for everything you did to make my car in better shape. Thank you for everything you did to make my car in better shape. More
Other Employees Tagged: Omar Martinez
May 10, 2026
To this point, they have done good, if very expensive work. However this service was a bit below standard. First, it was very hard to get a service adviser to pick up a call or answer an e mail until I m work. However this service was a bit below standard. First, it was very hard to get a service adviser to pick up a call or answer an e mail until I mad an on line appointment. Only at that point was I allowed to access a service adviser to discuss the work and timing given we live 80 miles away and my caretaker has to take the car to the appointment. But all went smoothly after we arranged the appointment until I drove the car this weekend having returned for the summer from Arizona: our Apple Car Play has disappeared after both the main and auxiliary batteries were replaced and the car is reporting that an A0 Service is due. So not good and it looks like some checklist or process was not followed. We will find out but was disappointed that these problems occurred. More
Other Employees Tagged: Omar Martinez
May 02, 2026
Great Customer Service. Omar my Service Rep Kept me notified and cared about whole process. Omar my Service Rep Kept me notified and cared about whole process. More
Other Employees Tagged: Omar Martinez

