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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
760 Reviews

761 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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March 27, 2024

Scott was amazing when it came to handling my insurance claim. Very professional and made sure I was made aware of the status of my vehicle in a timely manner. Couldn’t be any more grateful. More

by EMOJICA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're thrilled to hear that Scott provided you with exceptional service and made sure you were well-informed throughout the process of handling your insurance claim. Warm Regards, Michael Hill mhill@benzelbusch.com

March 27, 2024

Omar was absolutely amazing! He was a pleasure to deal with and a complete asset to Mercedes! More

by BELLAREVELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Other Employees : Omar
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that Omar provided you with exceptional service and made your experience with us truly memorable. Warm Regards, Michael Hill mhill@benzelbusch.com

March 26, 2024

Timely and courteous responses with detailed and diligent updates. The team was very easy to work with. More

by EMERGO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us and that our team provided you with timely and courteous responses, along with detailed and diligent updates. Warm Regards, Michael Hill mhill@benzelbusch.com

March 24, 2024

Everyone at dealership was very professional and polite and they did take their time to take care of me and timing was excellent More

by MORPHOU29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Malota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott, Walter Pensa
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're delighted to hear that you had a positive experience at our dealership and that our team provided you with professional and polite service. Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Frankie and his team go above and beyond to give the highest level of service. More

by MMARTINSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Frankie and our team at Mercedes-Benz of Orange County exceeded your expectations and provided you with the highest level of service. Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Dealership did not check night box for service order…. had to wait an additional day for completuin More

by JPELELLA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for bringing this matter to our attention, and please accept our sincerest apologies for any inconvenience you experienced. Ensuring prompt and efficient service is a priority for us, and we regret that we fell short of meeting your expectations on this occasion. We understand the importance of timely completion of service orders, and we're truly sorry for the delay caused by the oversight of not checking the night box. Rest assured, we take your feedback seriously, and we will be addressing this issue with our team to prevent it from happening in the future Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Great customer services,knowledgeable, professional. Comfortable atmosphere welcoming also Omar was great giving me updates More

by DGUY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
Other Employees : Omar
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you had a great experience at Mercedes-Benz of Orange County and that our team provided you with excellent customer service. Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Very acomidaring and profesional. Took the extra time needed to work with a Non OEM company to guarentee my vehicle was taken care of. More

by RU1HERFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're delighted to hear that you found our team at Mercedes-Benz of Orange County accommodating and professional. Warm Regards, Michael Hill mhill@benzelbusch.com

March 22, 2024

My experience with Mercedes Benz is always pleasant. The staff members are very courteous and knowledgeable. More

by JOMARTINEZ929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback! We're delighted to hear that your experiences with Mercedes Benz have consistently been pleasant. Providing exceptional service is our top priority, and we're glad to know that our staff members have been courteous and knowledgeable during your visits. Best Regards, Michael Hill mhill@benzelbusch.com

March 22, 2024

Scott Bateman is simply the best! He is always helpful and accommodating! Everything was perfect More

by SRPHYSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Scott Bateman provided you with exceptional service and made your experience perfect. Scott takes great pride in being helpful and accommodating to our valued customers, and we're delighted that his efforts have been recognized. Best Regards, Michael Hill mhill@benzelbusch.com

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