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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
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March 13, 2024
It is ludicrous that a person should have to pay $460 for an oil change AND have a 3% credit card fee!!! an oil change AND have a 3% credit card fee!!! More
by ldmemaleen52
Verified CustomerEmployees Worked With
Other Employees :
Caiya Davis, Frank Scott
March 12, 2024
Service appointment completed at an acceptable time frame. Service Representative was courteous, welcoming, prompt and attentive. Facilities was clean and orderly. Waiting area included ample space, frame. Service Representative was courteous, welcoming, prompt and attentive. Facilities was clean and orderly. Waiting area included ample space, stations for laptop connection, if necessary, and available wifi and refreshments. More
by Ronald R.
March 11, 2024
Dealership was very prompt in part ordering, repair, and return of vehicle. Email communication is a great touch to add to the phone communication return of vehicle. Email communication is a great touch to add to the phone communication More
by GARYQUALLES
March 08, 2024
Easy scheduling with fast and easy drop off service. Would recommend service department to others. Would recommend service department to others. More
by JESSE.P
Employees Worked With
March 08, 2024
The Service Department at this dealership is top notch. Everyone is so friendly and professional. Frankie, the service manager is the best. See you all for my next scheduled service. Have a great day. Everyone is so friendly and professional. Frankie, the service manager is the best. See you all for my next scheduled service. Have a great day. AnneMB More
by ANNIE
March 08, 2024
The dealership was very welcoming, everyone moved at a fast pace and provided excellent customer service. fast pace and provided excellent customer service. More
by STEPHTALUY
Employees Worked With
March 08, 2024
EVERYTHING WAS GREAT ! ALWAYS A PLEASURE VISITING THE MERCEDES BENZ DEALERSHIP IN ORANGE COUNTY NEW YORK . ALWAYS A PLEASURE VISITING THE MERCEDES BENZ DEALERSHIP IN ORANGE COUNTY NEW YORK . More
by KLUTHER
Employees Worked With
March 08, 2024
Frank and the Service Team was professional, quick and accommodating. I always use MB of Orange County. accommodating. I always use MB of Orange County. More
by ELENA
Employees Worked With
March 07, 2024
Frankie and the staff were very friendly and accommodating. I was late getting to my appt but they took in my car and had me back on the road with a loaner vehicle in just a few minutes. accommodating. I was late getting to my appt but they took in my car and had me back on the road with a loaner vehicle in just a few minutes. More
by MATTHEW.BOURGEOIS
Employees Worked With
March 07, 2024
The staff was friendly. However, the service was mediocre. I got my 20K service and needed to replace the USB-C connection. Waited a couple of months for a loaner car whi However, the service was mediocre. I got my 20K service and needed to replace the USB-C connection. Waited a couple of months for a loaner car while the part was ordered. When the car was dropped off, got a call that they ordered the wrong part. Had to wait another week before I got my car back. No communication until the car is completed. More
by MARIAGIM
Employees Worked With
Omar
