Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

excellent location for us being close to our home. Pleasant environment, friendly staff. We are very pleased to be connected to Nick (sorry, do not know his last name) who originally sold us the auto Pleasant environment, friendly staff. We are very pleased to be connected to Nick (sorry, do not know his last name) who originally sold us the auto and thus is available for any help that we may need. It is also good to know in advance the time service will take which in our case was less than 2 hrs. Since we have only one car, it was easy for us to stay there than dropping the car for pick up later, By the way, it is good to have healthy snacks to partake while waiting. Missing this time was the water bottles that were available in our previous visits.. More

Service leader Frankie D. is the absolute best. Always positive and helpful. Never a problem and Caiya David as well. Couldn’t say a single negative word. Stellar service. is the absolute best. Always positive and helpful. Never a problem and Caiya David as well. Couldn’t say a single negative word. Stellar service. More

Service was excellent through the entire process. Scheduling, drop off, communication throughout and pick up all went well. Thank you Frankie. Scheduling, drop off, communication throughout and pick up all went well. Thank you Frankie. More

Great service; professional staff. Disgusted that they now charge a 3% surcharge for paying with a credit card. Rather insulting given the cost of routine maintenance at the dealership Disgusted that they now charge a 3% surcharge for paying with a credit card. Rather insulting given the cost of routine maintenance at the dealership. In the future I’ll be bringing in a truck load of dollar bills to cover the bill. More

The only issue I faced that I wasn't knowing that Saturday is only for express service and other services can be done only on weekdays. Other than that, it was great. Saturday is only for express service and other services can be done only on weekdays. Other than that, it was great. More

An excellent professional service, except imposing surcharge upon a war veteran. An surcharge i never experienced in other dealers. surcharge upon a war veteran. An surcharge i never experienced in other dealers. More

Mercedes-Benz of Orange County provided exceptional service when i brought my 350GLK in for minor repairs. i was scheduled for service in a timely fashion. i was offered a loaner vehicle so that i wou service when i brought my 350GLK in for minor repairs. i was scheduled for service in a timely fashion. i was offered a loaner vehicle so that i would not be inconvenienced. the representative explained the issue with my car and kept me informed of the progress. i will definitely buy my next Mercedes from this dealership. More

Frank Devita and Omar were superb. What I wasn’t too fond of was the amount of time it took to get my recall taken care of. I waited a month for the part to come and yet I still had to What I wasn’t too fond of was the amount of time it took to get my recall taken care of. I waited a month for the part to come and yet I still had to wait 10 days for the repair to be completed. If that doesn’t constitute getting a loaner car, I don’t know what would. I believe it had to do with no money being made for Mercedes and that is why I wasn’t entitled to a loaner car. More

I give Frankie the service Rep. 5 stars, Not satisfied with the product, only had 37000, miles on car, brought in for engine light on, paid over 7000 dollars for service. Would neve 5 stars, Not satisfied with the product, only had 37000, miles on car, brought in for engine light on, paid over 7000 dollars for service. Would never buy a Mercedes again, they don’t back up their product. More

Good communication with the service department especially with Mr. Scott Bateman. All the staff very polite with Mr. Scott Bateman. All the staff very polite More