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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
800 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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800 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
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June 23, 2023
Pay attention to the service they do. Another dealer caught them performing a service at less value. When called out they spoke to the other dealer and agreed to pay for the service that Another dealer caught them performing a service at less value. When called out they spoke to the other dealer and agreed to pay for the service that I had prepaid for. Well after 6 months I am still out over $800. They have basically robbed me. By the way Mercedes corporate is useless. I have a case # and have followed up many times. No one follows up or responds. This is unacceptable at this level of car. I am disappointed in Mercedes as a company and Benzel bush well if you care to get ripped off have your vehicle serviced there. More
by Rich S
Employees Worked With
Other Employees :
Caiya Davis, Frank Scott, Walter Pensa
Verified CustomerJune 18, 2023
Everyone was very helpful n kind. The waiting period was also short.very grateful for their service The waiting period was also short.very grateful for their service More
by MAMACITA41361
June 17, 2023
The service rep I was assigned was different from whom I requested. I was not informed why that happened. I was told I would hear back from him after the diagnostic. Instead I received a text with he work t requested. I was not informed why that happened. I was told I would hear back from him after the diagnostic. Instead I received a text with he work that needed to be done but no phone call to explain anything. I had to call to ask for an explanation of the work. He was disorganized, uncommunicative. I didn’t feel well served. More
by SELYASTONE
June 16, 2023
Dealer took care of service maintenance quickly and efficiently. Loaner car process also was easy. efficiently. Loaner car process also was easy. More
by SANDRADKV
Employees Worked With
June 15, 2023
Service was done in the time stated at drop off. Loaner vehicle was excellent!! Thank you!! Loaner vehicle was excellent!! Thank you!! More
by KPHOTELS
Employees Worked With
June 11, 2023
The service was good, but there was a four day delay in servicing my car. servicing my car. More
by YVPETERSON
Employees Worked With
