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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
750 Reviews

750 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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February 08, 2023

Very good employees and service. Employees are very helpful and service was great that's how we recommend this dealer More

by ANGRIV2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
February 08, 2023

They are so helpful, kind and pleasant! !! No intimidation. Professional. So thrilled to have a Mercedes! More

by SR63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2023

Very efficient, professional service. Everything was explained fully including recommendations. Staff was knowledgeable, friendly and accommodating. The showroom was comfortable and spaci More

by JOANN1RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman Five Dtars
February 05, 2023

I was pleased with the ease of making an appointment, how quickly I was able to drop off and pick up the loaner vehicle, and how fast they diagnosed the issue and fixed it. Dropping off the loaner and pickin More

by RACQUEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
February 05, 2023

Amazing experience & smooth process. Everyone was very attentive and informative. I didn't feel pushed at any moment. Bonus points for speaking Spanish, my native language. More

by naomigarciany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis
February 04, 2023

Wonderful service in every way other than how long it took for relatively minor repairs. More

by hiltonkaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott = 5 stars
February 03, 2023

Frankie and the Service Team did a Great Job! They were very courteous and reviewed all work done on my car timely. More

by MARIJOHN1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
October 31, 2022

Great staff, but over $300 to have my AdBlue/DEF checked and filled, not even changed! It took 1.5 hrs. to find out there wasn't enough fluid in a tank that cannot be checked by the owner. More

by cwarger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2022

After dealing with the service department at Orange Cty. Mercedes, I will never buy/lease another Mercedes again. From missing a nail in my tire that could be seen with the naked eye (the reason I brought More

by DATTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2021

I was towed into their dealership from the NYS thruway on June 30, 2021 around 1pm in the afternoon. My 2020 Mercedes A220 with approximately 18,000 miles had overheated. After waiting approximated 2.5 hrs More

by mps1a0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Hill
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