Mercedes-Benz of Orland Park

I had a wonderful experience working with Tim. Walking into this dealership is like walking in to seeing family everybody’s friendly and kind and whatever they tell you is always the truth no doub Walking into this dealership is like walking in to seeing family everybody’s friendly and kind and whatever they tell you is always the truth no double talking I would recommend this dealership in the service department to all my friends. More

They were courteous, very professional and gave me special attention and serviced my car at a very reasonable price. I give the dealership my strongest recommendation. special attention and serviced my car at a very reasonable price. I give the dealership my strongest recommendation. More

A quick response on my appointment. and that was a big help for my time line . Thanks and that was a big help for my time line . Thanks More

Peter is the best service advisor I have ever had in many years no doubt understands what your coming in for and how to xxxxx the problem also keeps you updated on everything before hand. I would recommende years no doubt understands what your coming in for and how to xxxxx the problem also keeps you updated on everything before hand. I would recommended Peter Martin to anyone coming to service there vehicle at Mercedes of Orland park. More

This dealership has gone rapidly downhill since the new regime. Customer service is non-existent. Oil changes take five hours plus when you’re quoted a “couple hours”. Service writers ignore their text mes regime. Customer service is non-existent. Oil changes take five hours plus when you’re quoted a “couple hours”. Service writers ignore their text messages. Nobody keeps you updated on the status of the vehicle and then when you call for an update, Kim has an attitude problem. Suffice to say, I will be going to a different dealership going forward. More

Service on my car wasn't that great , i don't think communication was clear , so work wasn't right. communication was clear , so work wasn't right. More

Great service. Very courteous and friendly staff, always go above and beyond to provide customer satisfaction. Very courteous and friendly staff, always go above and beyond to provide customer satisfaction. More

Wonderful, great and accommodating, infact I will recommend my friends and family to go there to service thier cars recommend my friends and family to go there to service thier cars More

Mark and Andrew are great sales person ! . Happy with my new car . They are awesome . Happy with my new car . They are awesome More

I had an appt and got there on time. Waited in an empty lobby over 15 minutes with to service consultants sitting around talking and laughing. It wasn't until the manager walked in and s Waited in an empty lobby over 15 minutes with to service consultants sitting around talking and laughing. It wasn't until the manager walked in and spend another 5 minutes with them before I was even ask if I was being helped?! Finally saw Jason and ask about 3 different coupons that I was sent for use at the Orland Park Mercedes-Benz dealership for my oil change on my CLS. All were turned down by him without getting additional service done? This has not been my experience in the past with this dealership and the coupons they email me! Needless to say I don't plan on getting any future Mercedes-Benz vechiles or have them service my car again after this. I will take my business elsewhere since my time and money means little to them in 2023. More