Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Orland Park
Orland Park, IL
380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 380 reviews
April 04, 2022
Worst service department I have ever experienced. I have owned 25 new cars and this was the worst experience ever. Never looked at my car but wanted to charge me a $1000 for new tires an a car with 1 I have owned 25 new cars and this was the worst experience ever. Never looked at my car but wanted to charge me a $1000 for new tires an a car with 15,000 miles. Bull!!!!! Waited 20 beyond me appointment time and they looked at my car for two minutes. Hey orland mb you are clueless!! More
by Jasmith6211
Employees Worked With
Mike Maus, Carmen Torres, Brad Patrylak, Jason Glenn, Steve Moore, Matthew Virus, David Bosco
Helpful April 01, 2022
The worst experience at a service department that I have ever had from the time I walked in the door. No communication by my service advisor and no apologies from service advisor or from service manager!! I ever had from the time I walked in the door. No communication by my service advisor and no apologies from service advisor or from service manager!! I’m beyond upset going into there for my yearly maintenance and other problems one being my heat is not blowing hot it’s barely warm said they tested it but no reasons why only they checked the system, when I picked it up the AC was on who knows what that was about. I left with more problems then I went in with as well. They are careless and really don’t care about other peoples vehicles or if they damage anything. I didn’t even get paperwork when I picked up my vehicle so I don’t really know what they did. After my experience I spoke to a few people and they said stay away from them go to any other service department but them. I was here the previous year and it was fine but obviously it has changed.It’s unfortunate a luxury service department would treat a customer and their vehicle this way. I called a different service department and scheduled an appointment the following morning after I picked it up they were not showing anything in the system of my service being done as of yet. More
by ReviewU
Employees Worked With
Phillip Morreale - 5 stars, Roland Nocera, Steve Moore, David Bosco
March 22, 2022
Peter Bozich was our sales rep and was HORRIBLE! Not a single time did he follow up with me after I placed the order for my vehicle. I was constantly chasing him for information and his responses we Not a single time did he follow up with me after I placed the order for my vehicle. I was constantly chasing him for information and his responses were always delayed. Nothing prompt about this sales rep. He didn’t even have a contact number on his email signature. My vehicle was delayed months during production with no notice or updates from Peter. Even the day we came to finally pickup the car, Peter was always talking to another employee or distracted. Worst car buying experience but because it was a brand new build I was forced to finish the purchase with Peter. I will never use or recommend Peter or Orland Park. More
by DDirks
Employees Worked With
Peter Bozich
March 15, 2022
Service was completed as promised. Tires originally requested were not available but a suitable substitute was provided. I wish the car had come with a spare. It would have saved a lot Tires originally requested were not available but a suitable substitute was provided. I wish the car had come with a spare. It would have saved a lot of time and money getting to the dealer. More
by Mercedes guy
Employees Worked With
Steve Moore
March 12, 2022
Trustworthy place answer all questions let you know ahead of time if your vehicle needs additional preventive maintenance. Courtesy and everyone speaks to you. of time if your vehicle needs additional preventive maintenance. Courtesy and everyone speaks to you. More
by christophercook
Employees Worked With
Joe Galante, Matthew Virus
