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Mercedes-Benz of Orland Park

Orland Park, IL

4.4
419 Reviews

8430 W. 159th Street

Orland Park, IL

60462

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Showing 419 reviews

February 07, 2025

Very efficient…work within the time frame agreed. Works within the cost quoted. Comfortable waiting rooms. More

by dr.dionamc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Stryczek
Feb 07, 2025 -

Mercedes-Benz of Orland Park responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Orland Park! We're glad to hear everything was efficient and comfortable during your visit. We appreciate the feedback!

February 06, 2025

Excellent customer service. No complaints. Steve Moore is a professional customer service representative. Well informed More

by marthabussie1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moore
Feb 07, 2025 -

Mercedes-Benz of Orland Park responded

Martha, we're delighted to hear that Steve provided you with excellent service at Mercedes-Benz of Orland Park. Thank you for sharing your positive experience!

February 04, 2025

This is a top tier dealership. Service was amazing. Customer Service was superb. They really go the extra Mike for their customers. Thank you Mercedes - Benz of Orland Park. More

by Montineezwilliams1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Feb 05, 2025 -

Mercedes-Benz of Orland Park responded

We're delighted to hear you had an amazing experience with us at Mercedes-Benz of Orland Park! Thank you for recognizing our team's efforts. We look forward to serving you again in the future!

January 01, 2025

Vehicle was in for with appointment from 12/18/24 until 12/30/24 for sunroof shade opened on it's own when driving and that wasn't fixed. Was told that's normal. Also took for noise coming from driver side More

by Nabaliferas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy
Jan 02, 2025 -

Mercedes-Benz of Orland Park responded

I'm truly sorry to hear about your frustrating experience with the service on your G63. It sounds like we fell short in both communication and resolving the issues you brought up, which is not what we strive for. I'd appreciate the opportunity to discuss this further and work toward a resolution that meets your expectations. Please feel free to reach out at any time. Thank you, Joseph Cronin - Service Manager - 708-428-8228

December 20, 2024

Dawson‘s Service was nothing less than superb. He explains everything and make sure every detail is taken care of . You are heard and seen. More

by dottie313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawson
Dec 20, 2024 -

Mercedes-Benz of Orland Park responded

We're delighted to hear that Dawson provided such superb service at Mercedes-Benz of Orland Park! It's great to know you felt heard and well taken care of. Thank you for sharing your experience with us!

December 11, 2024

I’ve had this one advisor twice once at my very first service visit and more recently. The name is Dominic. He’s very aggressive and not professional. He doesn’t listen to the customer and he’s rushes. H More

by John B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic- service dept. 0 stars ⭐️
Dec 11, 2024 -

Mercedes-Benz of Orland Park responded

John, thank you for sharing your experience with us. It's concerning to hear about the issues you've faced and we appreciate Joe's efforts in addressing them. We will certainly look into this matter further to ensure a more professional approach moving forward. If there's anything else you'd like to discuss, please feel free to reach out. Thank you, Joseph Cronin - Service Manager - 708-428-8228

December 11, 2024

This rate is for the mechanic/ service department. Good service with professional service Tim thanks to him and to all the team at the service department More

by O_hishmeh9d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Dec 12, 2024 -

Mercedes-Benz of Orland Park responded

Thank you for recognizing the efforts of Tim and our service department team at Mercedes-Benz of Orland Park! We're glad to hear that you received professional service. We appreciate your feedback and look forward to serving you in the future!

December 05, 2024

Dawson was excellent, very friendly and personable. My service was done quickly and I had a complimentary coffee. More

by mike.dement1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawson
Dec 05, 2024 -

Mercedes-Benz of Orland Park responded

We're delighted to hear that Dawson provided excellent service and made your visit enjoyable at Mercedes-Benz of Orland Park. Enjoy the complimentary coffee perks, and thank you for sharing your experience!

December 02, 2024

Mike salesperson made me feel exceptional I was pleased, James finance department was thorough with paperwork and the shop explained my vehicle from front to back I highly recommend this dealership outstand More

by bigjerry117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike,James
Dec 03, 2024 -

Mercedes-Benz of Orland Park responded

Thank you for the glowing review! We're delighted to hear that Mike, James, and our team at Mercedes-Benz of Orland Park provided such a comprehensive and exceptional experience. We look forward to serving you in the years ahead!

November 27, 2024

Always Great Service! Keeps me posted on any issues and work progress. Very easy to get appointments scheduled around my work schedule. Everyone very helpful and friendly. More

by AlanC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dariusz Pawlica
Nov 27, 2024 -

Mercedes-Benz of Orland Park responded

Alan, we're delighted to hear that our team at Mercedes-Benz of Orland Park has been accommodating and helpful with your service needs. Thank you for the kind words!

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