Mercedes-Benz of Orland Park

Excellent experience that was both high in quality and convenient. Brad is the best. Professional and a good chat. Keep up the good work guys! convenient. Brad is the best. Professional and a good chat. Keep up the good work guys! More

I was just at the mercedes getting my car serviced. For a change of oil and a problem for my srs. I was charged $535. $150 FOR A CHANGE of oil. The remainder was for labor with no parts purchased. So a change of oil and a problem for my srs. I was charged $535. $150 FOR A CHANGE of oil. The remainder was for labor with no parts purchased. So I called the manager and he told me the tech probably didn't charge me for the parts. What !!!! My my what a way to blow someone away. He must really think women are that ignorant to believe him. Westmont will be my service department from now on . A little further away but I prefer to drive a distance then to deal with a manager that thinks women are that dumb to believe his version. More

We experienced air conditioning problem to the back seat of our new car. Our sales rep immediately coordinated with an owner, service manager, and shop foreman to get the problem fixed in less than one da of our new car. Our sales rep immediately coordinated with an owner, service manager, and shop foreman to get the problem fixed in less than one day. The dealership also furnished a free loaner car for our use. Their service response was outstanding and I can’t say enough good things about our first experience with with Mercedes Benz of Orland Park. More

Dominic was the best service rep I have ever worked with!!! He was nice, thorough and good! Carmen was excellent at helping me with the loaner car!!! with!!! He was nice, thorough and good! Carmen was excellent at helping me with the loaner car!!! More

Service Manager Randy Boomsma provided great assistance in getting Michelin to replace defective tires at substantial discount. Dealership is fortunate to have Randy running service department. in getting Michelin to replace defective tires at substantial discount. Dealership is fortunate to have Randy running service department. More

I needed 4 new tires, alignment, & oil change. Parts was friendly & got the tires at dealer in 2 days(2 days prior to my appointment). Service was busy upon arrival but was promptly greeted, asked to take a friendly & got the tires at dealer in 2 days(2 days prior to my appointment). Service was busy upon arrival but was promptly greeted, asked to take a seat. I appreciate the recognition of acknowledging a customer has arrived. Service advisor finished up with another customer and then helped me. Advisor noted one item on the car that needed to be looked at but did not need immediate attention - again I appreciate the straightforwardness and not being pushy to run up the sales ticket. Was in and out in 2 1/3 hours. Will return to Orland Park MB. More

Great place Tom in sales is an awesome person to work with. Very honest guy that takes time with you and helps you understand your new vehicle. with. Very honest guy that takes time with you and helps you understand your new vehicle. More

Super friendly and professional! I was kept updated! Unfortunately my car was returned dirty! 😞 it appears something was spilled on console. windshield was left with a greasy print! updated! Unfortunately my car was returned dirty! 😞 it appears something was spilled on console. windshield was left with a greasy print! More

THE BEST! Thanks Peter! Always accommodating and professional! Everyone abiding by safety guidelines for Covid and wearing masks for their customers! Always a class act dealership! I have had onl professional! Everyone abiding by safety guidelines for Covid and wearing masks for their customers! Always a class act dealership! I have had only great experiences throughout the years! The cashier is always a pleasant and happy face! More

Excellent service ! They were really nice and understanding. They make getting work done on your car easy and a smooth transition. Carmen and Brad were excellent. There was another gentleman that understanding. They make getting work done on your car easy and a smooth transition. Carmen and Brad were excellent. There was another gentleman that helped me close to close with no problem, I didn’t get his name but overall this is a great place ! More