Mercedes-Benz of Orland Park

I can't actually rate . my experience yet since I'm waiting for parts to come in my experience yet since I'm waiting for parts to come in More

I came in for a tire repair. I had a nail in the tire. My service guy was very helpful and kind, overall good experience. I had a nail in the tire. My service guy was very helpful and kind, overall good experience. More

Very efficient…work within the time frame agreed. Works within the cost quoted. Comfortable waiting rooms. Works within the cost quoted. Comfortable waiting rooms. More

Excellent customer service. No complaints. Steve Moore is a professional customer service representative. Well informed No complaints. Steve Moore is a professional customer service representative. Well informed More

This is a top tier dealership. Service was amazing. Customer Service was superb. They really go the extra Mike for their customers. Thank you Mercedes - Benz of Orland Park. Service was amazing. Customer Service was superb. They really go the extra Mike for their customers. Thank you Mercedes - Benz of Orland Park. More

Vehicle was in for with appointment from 12/18/24 until 12/30/24 for sunroof shade opened on it's own when driving and that wasn't fixed. Was told that's normal. Also took for noise coming from driver side 12/30/24 for sunroof shade opened on it's own when driving and that wasn't fixed. Was told that's normal. Also took for noise coming from driver side mirror while driving causing a whistling creeking sound was told they took it apart and lubricated and that caused the paint to fade so they "ordered a new assembly", took 4 days for them to put truck together and finally got it back and literally the same exact noise even worse, my g63 was there for 12 days for absolutely nothing, no progress no fixing absolutely nothing. Spoke with Tim my service advisor and told me that it was "normal". This is my third G63 and it's defiantly not normal noise. I guess saying it's normal is the norm when something isn't fixed. As far as the communication goes, it was just as bad. It would take voicemail after voicemail to get my service advisor to eventually call me back. Definitely a waste of time. More

Dawson‘s Service was nothing less than superb. He explains everything and make sure every detail is taken care of . You are heard and seen. He explains everything and make sure every detail is taken care of . You are heard and seen. More

This rate is for the mechanic/ service department. Good service with professional service Tim thanks to him and to all the team at the service department Good service with professional service Tim thanks to him and to all the team at the service department More

I’ve had this one advisor twice once at my very first service visit and more recently. The name is Dominic. He’s very aggressive and not professional. He doesn’t listen to the customer and he’s rushes. H service visit and more recently. The name is Dominic. He’s very aggressive and not professional. He doesn’t listen to the customer and he’s rushes. His attitude is not professional nor is his approach. The first time I didn’t say anything about his aggressive, nasty attitude and unprofessional approach with the my initial call/visit. Please monitor his calls because he has a very arrogant way that carries himself while representing Orland Park BenZ. I wouldn’t recommend him and I probably wouldn’t come to Orland Park BenZ if it was one closer to me. Joe Kronan attempted to smooth the situation out and was professional and kind the way he handled the situation once he took over for Dominic. More

Dawson was excellent, very friendly and personable. My service was done quickly and I had a complimentary coffee. My service was done quickly and I had a complimentary coffee. More