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Mercedes-Benz of Oxnard
Oxnard, CA
84 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 84 reviews
January 25, 2013
My current Mercedes lease was ending in a couple of months and my husband and I were thinking of leasing the 2013 Mercedes C250 Coupe. We were not looking forward to the whole car buying/leaing proces months and my husband and I were thinking of leasing the 2013 Mercedes C250 Coupe. We were not looking forward to the whole car buying/leaing process due to the fact that our previous experience was not pleasant and extremely exhausting. We visited a couple of Mercedes dealerships and honestly, we couldn't wait to get out the door. We decided to utilize the Internet and have some of the dealerships compete for our business regarding the C250 Coupe. Monie Jensen responded immediately as did a few others but the minute I spoke to Monie, I knew that we would be doing business with him. I told Monie exactly what we were looking for and within minutes he located a car and submitted the information to me. My husband and I decided to drive to Mercedes Benz in Oxnard to meet Monie and test drive the Coupe which we fell in love with. Monie was extremely professional and a pleasure to do business with. We have purchased/leased many cars including other Mercedes and BMWs and our experience with Monie Jensen was absolutely the best! We have already recommended Monie Jensen to some of our friends and will continue to do do. Diane & Greg Adams More
by DianeAdams
Employees Worked With
January 17, 2013
Succinct and accurate advertising on website. Friendly staff. No back-and-forth between salesperson and manager-- instead, manager came to us. Incredible price-- out the door was less than Kelly Blue Book staff. No back-and-forth between salesperson and manager-- instead, manager came to us. Incredible price-- out the door was less than Kelly Blue Book and Edmunds. No unexpected markups. Two hours from test-drive to driving away in my new (used) car. More
by impressed90
January 13, 2013
We greatly appreciated the professionalism and forthright manner the entire staff handled our new Smart purchase. We would not hesitate to give them the first right of refusal on any future sale or lease. manner the entire staff handled our new Smart purchase. We would not hesitate to give them the first right of refusal on any future sale or lease. They were friendly, knowledgable and courteous and followed through on getting information to us in a timely way to help make the sales experience very smooth and frustration free. More
by raanon
December 06, 2012
I had no intention of buying a new car when I went to the dealership last week. I met Monie and he made the process so easy so I bit the bullet and got a new car. He made the process so painless and I am v dealership last week. I met Monie and he made the process so easy so I bit the bullet and got a new car. He made the process so painless and I am very happy. I would definitely recommend him to my family and friends. Thank you! Jen More
by zhenzhen
November 17, 2012
First off, this dealership has now become my favorite!!! My salesperson, Eder Nava, and Andy, his boss, made my dream come true for me to have my C250. Eder responded to each and every one of my communicati My salesperson, Eder Nava, and Andy, his boss, made my dream come true for me to have my C250. Eder responded to each and every one of my communications and he was an absolute delight in all aspects of the word to work with. Just very simply, he is THE BEST!!! I had a fabulous entire experience at Mercedes-Benz of Oxnard and will be referring all my friends and family members over there. They made buying my car with ease and took the time with me to put the biggest smile on my face possible. Ty Woods in finance, all I can say is he REALLY knows his stuff!!! He made the process very easy. Andy, Eder's boss, was so gracious and patient and made everything work. I got such an education that you can never put a price on. These are my new friends who really took care of me. THANK YOU GUYS!!!!!!! YOU ARE THE BEST, FIRST RATE IN EXCELLENCE, CUSTOMER SERVICE, AND EVERYTHING ELSE THAT GOES WITH IT!!!!!!!!!!!!!!! More
by DinaCaryn
October 27, 2012
I purchased my car from MB of Oxnard for one reason, the customer service and staff were far superior to the two other MB dealers I visited. To say this was the best buying experience I've ever had, is an u customer service and staff were far superior to the two other MB dealers I visited. To say this was the best buying experience I've ever had, is an understatement. I had researched MB CPO cars for several weeks. I began my search at two local dealers, one in Newport and one in Anaheim Hills. Both were disappointing. The sales staff at these locations didn't seem interested in asking about my specific needs, but were more interested in showcasing their dealership or specials. I felt this search was becoming a waste of time. That all changed with MB of Oxnard. I was treated like royalty from the minute the receptionist answered the phone. Both Monie Jensen and Bill McClendon went out of their way to make this the easiest transaction ever. This is my first Mercedes and based on my buying experience, it will certainly not be my last. I would recommend MB of Oxnard to anyone without hesitation. More
by Terryriker
October 08, 2012
Second purchase from mb Oxnard. bought new in 09 and was happy with service assisting me with a warranty repair. bought a pre owned mb in Septemberand was very pleased with the purchasing process as i was happy with service assisting me with a warranty repair. bought a pre owned mb in Septemberand was very pleased with the purchasing process as i was before. After taking the car home i did note SEVERAL issues from an alignment issue, damage to the front spoiler that should have been repaired prior to the car being placed on the lot and a recall that had not been completed. there were a few other small issues that are to be expected with a used car. i bought the car with no warranty and they are taking care og the recall and alignment but being a mbz at an mbz dealer i expected some of these small issues to have been taken care of. either way i am pleased overall and i didnt inspect the vehicle as thoroughly as i should but for the price and being at an mb dealer i didnt think id really have to inspect it so thoroughly. Would still highly reccomend dealership just as with any used car, check it out carefully. If they coulf do a cheap re spray of the front lower spoiler i would be absolutely satisfied and think that would show above and beyond customer service. But again, i should have inspected the.car more carefully. Will definetly return for my automotove needs! Mr.Fischer was an absolute no pressure professional salesman, and Mr.Woods worked magic in finance also showing the utmost in taking.care of the customer. Mb oxnard has definetly earned my business!!! More
by douglasP
August 31, 2012
i was shopping for a Smart Carand was told by Peter they had a 2011 Cabriolet with very few miles on it for $16,000. which was not listed on their website. I eventually found one identical to it on their we had a 2011 Cabriolet with very few miles on it for $16,000. which was not listed on their website. I eventually found one identical to it on their web with very miles on it for $12,999. When i called their attention to it. I was first told by Antonio that it was the same car. It was then discovered there two different cars involved. I was told that the cheaper car had been sold in May of 2012 and this was at the end of August of 2012. I was not pleased to hear this and suggested they sell me the other car at the advertised price. I was told by Manager Gene Newborn, that he could not do that because of a dissertation of different costs for him in the two vehicles. Gene was not interested in trying to resolve the issue and a terse conversation followed. I am convinced this was a bait and switch due to the time of three month time frame that the car was supposedly sold and the time I discovered the website ad. It was either a scam or a case a very incompetent management, neither that bodes well for the dealership. I would not recommend purchasing an used car from these folks. More
by Bill Palmer
Employees Worked With
July 02, 2012
Wow... What awesome customer service the Oxnard Merceded Wow... What awesome customer service the Oxnard Merceded Benz Dealership has. From the greeting, of the Sales guy that didn't even know why I was co Wow... What awesome customer service the Oxnard Merceded Benz Dealership has. From the greeting, of the Sales guy that didn't even know why I was coming to the dealer ship to the Excellent professionalism of the Sales manager (Gene) to the finalization of my purchase by Ty..the finance guy. All the extra effort put into my purchase has made me a customer for life. I just can't wait to either refer someone or make my next purchase. The team deserves recognition from Mercedes!! More
by somiswillie
Employees Worked With
June 18, 2012
I attended a used car sale 03-19-12 that my credit union had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove off there was some issues with the passenger window and radio knobs were gone but the salesman assured me the manager would take care of it and being that it was a weekend I had to call the dealership that monday. After calling for 2 weeks I finally speak with Mgr Andy and at that time my window began to work but I was concerned. He agreed to send me a check for the radio knobs but advised that would be it. They wouldn't fix anythingelse. 05-03-12 my engine light comes on and I took to the nearest dealer to inspect and their were 3 problems totally close to $900. I arrived at the dealership near my home 8am and by 9am I began calling Mercedez Benz of Oxnard to see if they can assist with paying for the repairs being that I just got this car. After being put on hold, transfered, hung up on, told to call back in 15mins, then 45mins due to meetings I wasn't able to leave the dealership until 4pm. The customer service I recevied that day was more than frustrating. I spoke with Jean and he only agreed to pay for 2 of the 3 items that needed repaired. I was left being responsible for repairing a cracked motor mount. I had to be without a car from Thursday - Tuesday. (super inconvience) and I could tell the saleman could carless. The dealership I was at saw me in tears and agreed to let me borrow their loaner vehicle. On 05-31-12 I decided to pay to have the cracked motor mount repaired and I got my credit union involved and they worked with a 3rd party and finally the dealership agreed to reimburse me for what I spent on repairing the motor mount. At this I still haven't received a check for the radio knobs. On 06-07-12 my car stops and when I called my roadside assistance after they jumped my car it wouldn't retain a charge so they were concerned about the alternator. I ended up getting my car towed home and spoke with Autonation and they agreed to reimburse me for battery charge but that would be it. I was that is the risk I take when buying a used car. June 18, I finally received a check for the radio knob & motor mount repair. This whole experience has just been very bad. More
by mslaughter
Employees Worked With
Jean and Andy
