This was the best dealership I have ever come across. My fiance and I bought a 2012 C class from them. We went to a couple Mercedes dealerships here in San Jose. Stevens Creek, Monterey and San Francisco. None of them were as helpful and pleasant as Oxnard. We contacted Monie Jensen via their internet sales, told him what we wanted. He was simply the best, helped us understand what the car came with, how much it will cost us, what we'll need to hold it and even offered to stay a bit later just to make sure he was the one that dealt with us.
We drove all the way down from San Jose, CA to purchase from them with my fiance and her family. He wrapped the car in a bow, described in detail what the car had and then we went to the finance department....we cringed at first because we thought oh no, no more Monie. But then it got even better, we met Ty! One of the friendliest and most honest persons you'll ever meet. It wasn't a haggle on price, he made us feel welcome and even got us a better deal than we could have anticipated! He went over all the documents in detail, explained the service plans and what they entail without making you feel like an ant. My mother and my father both bought CLs from Stevens Creek and Monterey. Both were terrible experiences, their service departments and sales departments were rude, cars had issues and they made no attempt to fix them. But not Mercedes Benz of Oxnard, they got it right!
After we drove back with our car, Monie contacted us to see how the drive was and if everything was good. We've even called Ty to let him know I'll be buying my car from them now too and I'm a BMW owner.
I HIGHLY recommend anyone that buys a Mercedes goes to this dealership regardless of the drive. I know we will only buy our cars from them from now on. Thank you Ty and Monie for changing our opinion on car dealerships. If only they were an Audi, BMW, Mercedes dealership all in one. ;). If you're at all worried or having second doubts, just call and ask for Ty!