Mercedes-Benz of Oxnard

I attended a used car sale 03-19-12 that my credit union had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove off there was some issues with the passenger window and radio knobs were gone but the salesman assured me the manager would take care of it and being that it was a weekend I had to call the dealership that monday. After calling for 2 weeks I finally speak with Mgr Andy and at that time my window began to work but I was concerned. He agreed to send me a check for the radio knobs but advised that would be it. They wouldn't fix anythingelse. 05-03-12 my engine light comes on and I took to the nearest dealer to inspect and their were 3 problems totally close to $900. I arrived at the dealership near my home 8am and by 9am I began calling Mercedez Benz of Oxnard to see if they can assist with paying for the repairs being that I just got this car. After being put on hold, transfered, hung up on, told to call back in 15mins, then 45mins due to meetings I wasn't able to leave the dealership until 4pm. The customer service I recevied that day was more than frustrating. I spoke with Jean and he only agreed to pay for 2 of the 3 items that needed repaired. I was left being responsible for repairing a cracked motor mount. I had to be without a car from Thursday - Tuesday. (super inconvience) and I could tell the saleman could carless. The dealership I was at saw me in tears and agreed to let me borrow their loaner vehicle. On 05-31-12 I decided to pay to have the cracked motor mount repaired and I got my credit union involved and they worked with a 3rd party and finally the dealership agreed to reimburse me for what I spent on repairing the motor mount. At this I still haven't received a check for the radio knobs. On 06-07-12 my car stops and when I called my roadside assistance after they jumped my car it wouldn't retain a charge so they were concerned about the alternator. I ended up getting my car towed home and spoke with Autonation and they agreed to reimburse me for battery charge but that would be it. I was that is the risk I take when buying a used car. June 18, I finally received a check for the radio knob & motor mount repair. This whole experience has just been very bad. More

They went above and beyond for us. We are very happy with our experience and it was worth the 6hr drive. Have no negative things to say about these wonderful people. our experience and it was worth the 6hr drive. Have no negative things to say about these wonderful people. More

Nicolas Espinoza found the 2009 used S550 car I requested in about one week and had it shipped to Oxnard despite my long list of desired options and car color (interior and exterior). Ti Wood came up with a in about one week and had it shipped to Oxnard despite my long list of desired options and car color (interior and exterior). Ti Wood came up with a deal I could not refuse and Barry Rudin, the next day, helped add some missing electronic capabilities, make them functional and make arrangements for Lojack and clear overcoat to be added. Not only is the whole dealership very friendly, they are effective in meeting customer needs. More

I just purchased my second car from Edder at Mercedes-Benz of Oxnard. I chose it because I had an exceptional experience the first time, and it was the same for the most recent purchase; great c Mercedes-Benz of Oxnard. I chose it because I had an exceptional experience the first time, and it was the same for the most recent purchase; great customer service, great products, fast and easy to understand financing, and the knowledge that my business is important to them. I recommend Mercedes-Benz of Oxnard to every one I know when I hear they are looking for another car. More

Great approach and inviting. The service was very friendly and professional. I was well-informed and I am very happy with my 2008 C class purchase of Mercedes Benz friendly and professional. I was well-informed and I am very happy with my 2008 C class purchase of Mercedes Benz More

I recently purchased a 2012 C250 Coupe from Mercedes-Benz of Oxnard. I am 61 years old and have purchased many cars. This was by far the smoothest transaction I have ever made. Every step of the process w of Oxnard. I am 61 years old and have purchased many cars. This was by far the smoothest transaction I have ever made. Every step of the process was handled with direct professionalism. My first encounter was with JC. He was straighforward, informative and a pleasure to work with. Monrad Jensen personally delivered my car to my home. He handled the entire transaction with expertise. I can't say enough about how Monrad Jensen stayed on top of the whole process. He even drove out to my house a week later, and programmed my phone! And, set my Sirius Radio Presets for me! As well as, going over all other features of my beautiful new car! I have been driving Cadillacs for 35 years. I will never own another vehicle except Mercedes! I give my highest rating to Monrad Jensen and JC of Mercedes-Benz of Oxnard! Thank you! Lorraine Terranova President/Terranova Associates and Founder of the Widows Ministry More

Poor/Bad service provided by either of these individuals. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation. More

Great customer service, friendly and honest advice, clean facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient. facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient. More

I have always disliked new car shopping but this experience changed all that. Our salesman, Jay, was informed and polite and made the purchase easy and fun. The entire inside staff was friendly an experience changed all that. Our salesman, Jay, was informed and polite and made the purchase easy and fun. The entire inside staff was friendly and helpful. The car we wanted was not in stock at the time but they got it into the dealership from Seattle in just three days. It was exactly the "R" model we wanted...the perfect car for ferrying grandchildren and older parents. We were back and forth to the dealership three times to get "training" on the gps system, etc. and each time, the staff was patient and kind. The only question they have been unable to answer is "why we bought so many Volvos in the past and didn't buy a Mercedes!" We will be back in the future without hesitation and we say thanks to Oxnard MB Dealership! More

This was the best experience I have had at any dealership. They were professional, polite and honest. The price was very fair and I was treated like gold. I will never purchase another vehicle dealership. They were professional, polite and honest. The price was very fair and I was treated like gold. I will never purchase another vehicle from any other dealer except Oxnard Mercedes Benz. More