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Mercedes-Benz of Palm Beach
West Palm Beach, FL
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 88 reviews
April 04, 2019
my experience with them was great i went there just to check it out i end up to buy the car that i wanted. the service was awesome, the sales person are great,specially the one that cl i went there just to check it out i end up to buy the car that i wanted. the service was awesome, the sales person are great,specially the one that close my sale. I love Mercedes Benz of west Palm Beach More
by Mike
Employees Worked With
Bob Antonelli
Helpful January 29, 2019
great i purchased my first mercedes and had the best experience. i would not go anywhere else. Laurie was my sales person and she was EXCELLENT in every way i purchased my first mercedes and had the best experience. i would not go anywhere else. Laurie was my sales person and she was EXCELLENT in every way. if everyone gave customer service like Laurie,car shopping would be easy! i all spoke with Mike in the service dept and he was exceptional as well in getting right back to me and making sure all was well!!!! WAY TO GO MERCEDES WPB!!! More
by penn555
Employees Worked With
LAURIE,MIKE
November 14, 2018
Un-necessary work quoted I brought my 2018 SL450 to have the front distronic star replaced due to a slight crack in the outer rim. The quote was approximately $200 for the par I brought my 2018 SL450 to have the front distronic star replaced due to a slight crack in the outer rim. The quote was approximately $200 for the part and $500 for labor including removal and replacement of the bumper. Not happy with the amount, I took the vehicle to Mercedes Benz of Delray Beach for the same issue. Their quote was approximately $250 for the part and installed it while I waited at no charge (and couldn’t have been nicer!) BEWARE... not all dealers are created equal!!! More
by Nothappy
Employees Worked With
Service dept
September 25, 2018
new purchase This was the 4th vehicle I have purchased from this dealership. My sales representative, Jeffrey Pensak is a true professional. No pressure to act q This was the 4th vehicle I have purchased from this dealership. My sales representative, Jeffrey Pensak is a true professional. No pressure to act quickly, took the time to locate a vehicle which met our requirements. More
by Chuck
Employees Worked With
Jeffery Pensak
August 04, 2018
Such a great experience! From start to finish WPB Mercedes is top notch in their sales dept,. The entire staff goes above and beyond to be helpful and make the car buying expe From start to finish WPB Mercedes is top notch in their sales dept,. The entire staff goes above and beyond to be helpful and make the car buying experience painless. I highly recommend this location!! 5 STAR all the way! More
by kg
Employees Worked With
Aaron Lederman, Richard Campanella
June 12, 2018
Above and Beyond! Melissa Leonard and Bob Antonelli at MB of Palm Beach were honestly life-savers! I was traveling for work and needed emergency attention to my E350. Melissa Leonard and Bob Antonelli at MB of Palm Beach were honestly life-savers! I was traveling for work and needed emergency attention to my E350. Melissa was responsive, thorough, and accurate with the assessment. She worked within a very tight timeline and provided me with everything I needed to continue with my work trip without skipping a beat. Bob assisted me when I picked up my vehicle and the level of customer service he provided was unparalleled. Aside from being treated like a long-time customer my first time at this dealership, Melissa and Bob went above and beyond for me and I'm eternally grateful for their A+ assistance. More
by Eatalla
Employees Worked With
Melissa Leonard, Bob Antonelli
November 23, 2017
Service lacked follow up to customers. to begin by saying all my cars are mercedes love everything about them .my 2011 c63 had a brake module problem which my mercedes mechanic could not do to begin by saying all my cars are mercedes love everything about them .my 2011 c63 had a brake module problem which my mercedes mechanic could not do because it had to be programmed (dealer).took the car to mercedes of palm beach left it there for 4 days for a one day fix got the car late friday evening after calling day after day to see the progress story was they shipped the part and it hasnt arrived 4days shipper from within USA ,ok i went with that story got the car $2255.76 later was told my wheels need balancing my rotors are wearing etc not a problem when i took the car in .on driving the car home the brakes was pulsating steering was uncontrollably,called my service writer and complained kept on getting the same answer they know nothing about that (really frustrating) i took the blow but would not ever take my cars to them ever More
by Winner
Employees Worked With
Not bob, Just the service center overall., Bob Antonelli
August 30, 2017
HAPPILY PLEASED We rated them 4 stars instead of 5 because no one is perfect, but Mercedes Benz of Palm Beach goes above and beyond to give you their best every time, We rated them 4 stars instead of 5 because no one is perfect, but Mercedes Benz of Palm Beach goes above and beyond to give you their best every time, and if not, immediately correct any mishaps when they occasionally occur. Special accolades to our service advisor ERICA and the service manager RON YANNI whom embody terms like "Quality", "Customer Service", and "The Best or Nothing". More
by NOT PLEASE
Employees Worked With
service advisor ERICA, service manager RON YANNI, Bob Antonelli
August 17, 2017
Recommended I bought 2 cars from Dave Wood. He is a true professional in every way and I would certainly welcome the opportunity to work with him again. I bought 2 cars from Dave Wood. He is a true professional in every way and I would certainly welcome the opportunity to work with him again. More
by jssmith22
Employees Worked With
David Wood
April 17, 2017
Best Experience over all.. Probably my best car buying experience ever. Great, amicable, easy and fast service. No over selling, always straight to the point. Ask for Richard Ki Probably my best car buying experience ever. Great, amicable, easy and fast service. No over selling, always straight to the point. Ask for Richard King, you will thank me later!!!!! More
by LarryE350conv
Employees Worked With
Richard King, Tony Garofalo
