Mercedes-Benz of Palm Springs

Spectacular customer service My car was completed timely and I was given a new loaner vehicle. The staff was very friendly and Rick Williams handled everything in 5 minutes. My car was completed timely and I was given a new loaner vehicle. The staff was very friendly and Rick Williams handled everything in 5 minutes. More

They offered me a car to use while my gps was being updated Dustin set up the appointment and made sure all parts were in stock, he is always professional to deal with. Rick was service adviser who handled ever Dustin set up the appointment and made sure all parts were in stock, he is always professional to deal with. Rick was service adviser who handled everything. All went well. More

WOW! Awesome experience. WOW! I worked with salesperson Dustin from “…I’m here for a test drive only…!” to final purchase and my new 2018 AMG GLC43. Wow! Is my first reac WOW! I worked with salesperson Dustin from “…I’m here for a test drive only…!” to final purchase and my new 2018 AMG GLC43. Wow! Is my first reaction working with Dustin as I write this review of Mercedes-Benz Palm Springs dealership. Simply, awesome salesmen ship from start to finish. This is my first MB and I must write I am extremely pleased with my option to change from BMWs. I have never experienced in all of my new car quests a more reasonable and care able sales relationship than that of Justin. He listened and noted each of my new car requirements and delivered each. Justin did not exhibit the dreaded demands of some sales staff (i.e., “…what would it take to get you to buy the car today…?”) approach; conversely, he willingly and professionally sought out my needs knowing some of his promises may deviate from the dealership mandates. Nevertheless, he stuck to his commitments and delivered on his promises. This was an experience I have never represented by past BMW dealers. I am very, very glad and happy of the decision made- purchasing my 2018 AMG vehicle. Hoping, when it’s time for service needs, I’ll experience similar superior customer service outcomes. John T. 3/30/2018 More

Second time back in the shop for the same item This dealership is not the best. I had my 2013 mercedes in for engine issues. Major engine issues. They had it 2 weeks for the warranty company to de This dealership is not the best. I had my 2013 mercedes in for engine issues. Major engine issues. They had it 2 weeks for the warranty company to decide who was paying. I get the car back. 4 weeks later back in for the same problem. I was told this time "they didn't authorize all the work before" Don't you think thats something you should have told me so I could have fought with the warranty company? No you just let me leave thinking the engine was repaired until it broke down on I-10 at 11 pm at night. When taken in for this issue. I was asked "do you have an appointment? We are backed up? " really No and if you had corrected the problem the first time I wouldn't be back here again. Not my first unpleasant experience with them. If I had a choice for another MB dealer in the area I would take it. More

Haven't had any service done - just bought GLC 300 a few day Great experience with our Sales Representative, Karnit Aricha - best sales experience I've had after buying in almost 60 years - 4 of them Mercedes! Great experience with our Sales Representative, Karnit Aricha - best sales experience I've had after buying in almost 60 years - 4 of them Mercedes! Again, Karnit is exceptional!! More

Failed to Allow use of Loaner Cars During Service I asked for the use of a loaner during the scheduled service of my 2017 GLS450 which is suppose to be part of my ownership of this car, they said they I asked for the use of a loaner during the scheduled service of my 2017 GLS450 which is suppose to be part of my ownership of this car, they said they had none available. When I brought my car in I noticed 12 loaner cars lined up there not in use. The entire time, 2 1/2 hours I was there not one of them was moved.. I guess you have to be their favorite customer to receive one of them.. Sad.. More

You can't find anything wrong? When I press on the gas there was a stuttering in the acceleration of the car. I got an appointment that wasn't that big of a problem and the first da When I press on the gas there was a stuttering in the acceleration of the car. I got an appointment that wasn't that big of a problem and the first day the car was there nothing was done. The guy told me that he was letting his mechanic drive the car to check it out so the guy drove the car home and where else I don't know because took 70 miles for them to figure out that they couldn't find anything wrong. I went and picked the car up because they told me there was nothing wrong and the first chance I had eye matted the gas and the hesitation was all over the place so either they lied or they don't know what they're doing I dealt with it because it was going in soon for a maintenance again nothing was done they said that they couldn't do anything because there was no code well I didn't know a mechanic had to have a code to figure out what's wrong with something when clearly there's something wrong with it. So now getting the run around. Made another appointment that had to be cancelled because they were not going to have a car for me. Now the car has stuttered and gone into some kind of limp home mode and I have to make another appointment because somehow or another it's got to get fixed so I'm not sure that I could ever recommend this place because I've had nothing but problems with the maintenance department. More

TOP NOTCH I have been servicing my C300 for over 7 years at this dealership. My experiences have been outstanding from the professionalism of the staff, the cou I have been servicing my C300 for over 7 years at this dealership. My experiences have been outstanding from the professionalism of the staff, the courtesy extended to me, and the service done to my car. My service advisor is always there for me; returns calls promptly, and ensures I always have a great experience. More

Always Great Service I have two MBZ now, my 2014 E 350 Convertable is my 4th Mercedes Benz. Our GLK 350 is my wife's car and we always have great service from our Palm Spr I have two MBZ now, my 2014 E 350 Convertable is my 4th Mercedes Benz. Our GLK 350 is my wife's car and we always have great service from our Palm Springs Mercedes Benz Dealer. The service is the best and the staff couldn't be more professional. More

LEASE GLE3504MATIC I have been trying to get Mercedes for last little over 2 years and seen Greg at least 5 to 6 times Every time I wind up buying Honda or Toyota This I have been trying to get Mercedes for last little over 2 years and seen Greg at least 5 to 6 times Every time I wind up buying Honda or Toyota This year I try to buy from Fletcher Jones in New Port and had worst Car buying experience and wind up leasing Lexus This November I needs car again and came to Greg and he was helpful This was the best experience with Mercedes dealer More