Mercedes-Benz of Palm Springs

Great experience with salesman Cody Vierra leasing our second Mercedes Benz GLC 300! General Manager Mark Campagnano created us and we had a long conversation about women's college sports. Will definite second Mercedes Benz GLC 300! General Manager Mark Campagnano created us and we had a long conversation about women's college sports. Will definitely return in the future as the need arises for another car. More

We live in the Desert and we are at the dealerships, Mercy ;( Worst customer service horrible work! Lease a brand new GLE in 2025 and we have been back-and-forth to this subpar dealership at least 16 Mercy ;( Worst customer service horrible work! Lease a brand new GLE in 2025 and we have been back-and-forth to this subpar dealership at least 16 times! Our service advisor is passive aggressive and could care less about anything. They call the same mechanic every time to try to explain to us what has been done. Service manager told us they replaced the entire air-conditioning two months ago, which was a lie…….. So now I guess the service advisor is a mechanic because she told us that what we were complaining about is not a big deal???? After going to Beverly Hills Mercedes-Benz to purchase and repair cars for the last 40 years, this dealership is no comparison and I don’t think they even deserve to work on a Mercedes-Benz. I’m so fed up with this place that I promised My Husband we will never buy another Mercedes Benz again. More

My experience was extremely exceptional from making my appointment to pickup of my car when completed. Staff are very friendly, knowledgeable and helpful. The dealership and waiting area is clean and appointment to pickup of my car when completed. Staff are very friendly, knowledgeable and helpful. The dealership and waiting area is clean and provided high end coffee selection as well pastries. More

This is the 3rd time I tried to leave feedback. Your IT system sucks! I won’t be back. Your IT system sucks! I won’t be back. More

I purchased a Certified Pre-Owned 2024 Mercedes-Benz GLS580 from Mercedes-Benz of Palm Springs as an out-of-state buyer from Washington. Overall, the sales process was smooth, professional, and transpar GLS580 from Mercedes-Benz of Palm Springs as an out-of-state buyer from Washington. Overall, the sales process was smooth, professional, and transparent. My salesperson, Cody, was responsive throughout the purchase and made the transaction easy, even though I was buying from out of state. I flew to California to inspect the vehicle before completing the purchase. The GLS was exactly as described—clean and in excellent condition. The only issue I found during the inspection was that the AIR BALANCE fragrance cartridge was missing, which should have been included. The dealership ultimately took care of that. Unfortunately, the experience after the sale was disappointing. The dealership selected the transportation company to ship the vehicle from California to Washington, and the shipping process lacked communication from the beginning. Promised pickup and delivery timeframes were repeatedly missed, updates were infrequent, and I often had to reach out first to get information. I was even provided with a driver’s phone number that turned out to be invalid, leaving me with no way to contact the driver or know where my vehicle was during transit. While I understand that third-party transportation can be unpredictable, the dealership chose the transport company, so I believe they share responsibility for ensuring customers receive timely updates and accurate information throughout the process. Overall, I had a positive buying experience and would recommend the dealership for its sales team. However, I hope they improve how they manage and communicate the shipping process for out-of-state customers, as it significantly impacted what was otherwise a great purchase experience. More

Excellent service from Margarita and the service team. They were professional, communicative and kept me updated throughout the repair process. They quickly diagonsed the issue, answered all of my questio They were professional, communicative and kept me updated throughout the repair process. They quickly diagonsed the issue, answered all of my questions and made the experience as seamless as possible. Highly recommend Mercedes Benz of Palm Springs for their outstanding customers service. More

Duncan was the utmost professional and made the visit to the dealership completely pain-free. He is an exemplar of true customer service. the dealership completely pain-free. He is an exemplar of true customer service. More

Brought car into dealership’s service dept for a malfunctioning sensor.. Repair was completed in less than 24 hours. Was especially impressed to find vehicle already in the service driveway ready to malfunctioning sensor.. Repair was completed in less than 24 hours. Was especially impressed to find vehicle already in the service driveway ready to go when I arrived ! More