Thank you so much for your recommendation of Karnit and your five-star review. We appreciate your time taken to share this with us and please feel free to give us a call anytime we can be of assistance to you again!
"Failed to Allow use of Loaner Cars During Service"
- Jeff TerHar
I asked for the use of a loaner during the scheduled service of my 2017 GLS450 which is suppose to be part of my ownership of this car, they said they had none available. When I brought my car in I noticed 12 loaner cars lined up there not in use. The entire time, 2 1/2 hours I was there not one of them was moved.. I guess you have to be their favorite customer to receive one of them.. Sad..
I greatly apologize for the inconveniences that this has caused you, we're sorry that we did not meet your expectations this time but we hope that we are given the opportunity to make things right with you again. Please reach out to me if there is anything else we can do for you.
When I press on the gas there was a stuttering in the acceleration of the car. I got an appointment that wasn't that big of a problem and the first day the car was there nothing was done. The guy told me that he was letting his mechanic drive the car to check it out so the guy drove the car home and where else I don't know because took 70 miles for them to figure out that they couldn't find anything wrong. I went and picked the car up because they told me there was nothing wrong and the first chance I had eye matted the gas and the hesitation was all over the place so either they lied or they don't know what they're doing I dealt with it because it was going in soon for a maintenance again nothing was done they said that they couldn't do anything because there was no code well I didn't know a mechanic had to have a code to figure out what's wrong with something when clearly there's something wrong with it. So now getting the run around. Made another appointment that had to be cancelled because they were not going to have a car for me. Now the car has stuttered and gone into some kind of limp home mode and I have to make another appointment because somehow or another it's got to get fixed so I'm not sure that I could ever recommend this place because I've had nothing but problems with the maintenance department.
We appreciate your honest feedback and we hope you would consider returning to us again in the future. Please feel free to contact me at firstname.lastname@example.org or 760-328-6525 if you would like to discuss any unsatisfactory issues regarding your recent service visit or if there is anything more we can do for you.
I have been servicing my C300 for over 7 years at this dealership. My experiences have been outstanding from the professionalism of the staff, the courtesy extended to me, and the service done to my car. My service advisor is always there for me; returns calls promptly, and ensures I always have a great experience.
We are grateful for your loyalty to us here at Mercedes-Benz of Palm Springs. We look forward to continuing to be your local trusted dealer for all of your future needs. Thank you for taking the time to share your review with us!
I have two MBZ now, my 2014 E 350 Convertable is my 4th Mercedes Benz. Our GLK 350 is my wife's car and we always have great service from our Palm Springs Mercedes Benz Dealer. The service is the best and the staff couldn't be more professional.
We cannot say thank you enough for taking the time to write this wonderful review! We are truly appreciative of your compliments and recommendations. Please do not hesitate to give us a call anytime you need us and again, thank you for your awesome feedback.
I have been trying to get Mercedes for last little over 2 years and seen Greg at least 5 to 6 times
Every time I wind up buying Honda or Toyota This year I try to buy from Fletcher Jones in
New Port and had worst Car buying experience and wind up leasing Lexus
This November I needs car again and came to Greg and he was helpful
This was the best experience with Mercedes dealer
Thanks for the five-star review! We're glad to hear you finally joined us in the Mercedes-Benz family! We appreciate your time taken and look forward to continuing to be your trusted dealership for all of your service needs.
Congratulations and Happy New Year!
I've had my new Mercedes CLA250 for 6 days now and I love it! I was lucky to have met Andy Anderson when I walked into the showroom. Andy knows the product, the features, his manner and approach are professional, and he made the entire transaction extremely easy. Would I recommend Andy to my friends and colleagues? Absolutely!
Awesome, we're really happy to hear that Andy took good care of you. Thanks for taking the time to share, we really appreciate getting feedback from our customers. Thanks again and we look forward to being here when you need us next!
Visiting Palm Springs..driving my ML 350....needed repair service....Problems were solved quickly and very efficiently by the dealership and service personnel....could not ask for better service and attention.
Nice people doing an excellent job.
We are truly appreciative of your recommendations and continued support. Thank you for the wonderful compliments and five-stars. We are very happy to receive your kind words and we look forward to your next visit!
Wow, what an awesome review. We appreciate your time taken to share this with us and we look forward to always being your trusted dealership for all of you and your cars needs. We appreciate your continued support and loyalty to us.
Awesome, we are so glad to hear about the great job that Michaele did in providing you with everything you needed. Thanks so much for taking the time to share with is, it is really appreciated and we look forward to being here whenever you need anything in the future.