Mercedes-Benz of Palm Springs

Mercedes Benz of Palm Springs provides excellence in all areas of MBPS....when buying or leasing ,Ive leased many cars through MBPS and I have always been very happy with the selection on the lot and MB Sales associates that listen and take care of my needs. In taking my cars in to MBPS for their services, its easy to schedule, and my service guy Jeff Thrush always gives excellent service, takes care of my loaner car needs and communicates at all times with my service. Jeff Thrush is always professional, knows the product of each car and puts his customers first. The dealership manager Michael Baumstark is always there to answer any questions and takes care of all customers needs. Im very very happy with MBPS and I will be leasing a new car in the next month.

they found me the exact spec for the car I was looking for. Really worked to get me the right car and for the deal to work. A great buying experience.

I had read great reviews of this store, but their services was well beyond expectations. They made us feel very comfortable and were very helpful throughout the entire process. They were extremely professional and I would absolutely recommend it to anyone looking to purchase a mercedes.

Your Sales Representative, Brenda Dryden, immediately reduced my stress level as a prospective Buyer! She was very low key, but extremely informative during the Sales Process. Brenda increased my knowledge and ability to make an informed decision in acquiring a new SUV! She answered all my questions, and suggested resources available to me, to make this transaction happen! Most of all she has been following up with me regarding some minor corrections that need to be made with the vehicle Thank you Brenda, I would definitely come back to you to purchase a new vehicle in the future! Also Garrett Whitaker, impressed me by his knowledge of all the functionality and features of my new SUV. He was very thorough and patient! Thank you Garrett! Thanks! (Jack) John Charles Healy

Concerns with dealing and responses, follow up and dependability. They do not care once they have your money, no call backs or ascertaining that the customer has unresolved issues related to product.

Fantastic service as always. Very friendly, knowledgeable & helpful staff. The car is always fixed & ready on time. They have consistently provided us with outstanding service.

Good service, friendly service reps. Overall positive experience. Palm Springs Mercedes is our dealer of choice for service on our E400. Cookies are yummy too.

My Salesman Andrew Mortimer-Lamb took the stress out of buying a new car. Traveled from another state to make this purchase, and he had the car as well as all the paperwork ready. Very professional and everything went smoothly. Had all the answers to my questions, or found them out. Car is amazing and beautiful. Took care of my leased Mercedes also. The few things that still need to get done he is working on for me. I am confidant in him and he is a great asset to the dealership in my opinion. He also set me up with Garrett Whitaker to show me the perks in the car, and how they worked. He was also extremely knowledgeable and patient. The driver Tracee who drove my new car to AZ for me was also great. Thank you to all the staff that I had the pleasure of interacting with!!

I took my vehicle in for B service. Seemed pretty expensive for what was done but I had it done nonetheless otherwise me it invalidates my certified warranty. The shuttle driver Brandon was kind nice and we had a nice conversation on the ride back to my home and he is a great driver. The the service was completed, I paid for the service online so only had to pick up my vehicle once the shuttle driver picked me up from my home and took me back to dealer. Once at the dealership, the cashier paged the service valet to bring my vehicle and I headed outside. I waited over 15 minutes in the hot sun, thinking it would be a quick process. Instead, I had to go back into the cashier to ask what the problem was since it had been 15 minutes since they paged to bring my car to the service drive. She paged again and they finally brought my vehicle down. My vehicle was not washed nor did I get an apology for the delay. I hope they do better the next time.

The staff and the service is so nice. Professional work. I’m always happy to deal with them. I would strongly recommend anybody to buy a Mercedes Benz and enjoy the ride and enjoy with the Palm Springs dealership.