Mercedes-Benz of Palm Springs

Purchase of car So I just planned to "go and look" at a previously-owned station wagon that was on the web.... About an hour later, I was buying this really awesome So I just planned to "go and look" at a previously-owned station wagon that was on the web.... About an hour later, I was buying this really awesome car, got an acceptable deal when I traded in my Audi. The next day, Andy Anderson delivered my new car to my home, we did all the paperwork then and my Little Audi went off to it's next life. Very pleased with my new car and the entire experience! Joanne More

Service top notch, sales not so much last month i had my ML-350 service by Palm Springs. i always go and see Eric at the service center. he has always been the best and is always great to last month i had my ML-350 service by Palm Springs. i always go and see Eric at the service center. he has always been the best and is always great to work with. i bought my M/B at Walters in riverside because i got a better deal. i was going to have it always service their because of there pricing. I hope the Sales people take note of how good the service center is and caring for there customers. I tryed to buy in Palm Springs twice now when i have bought my ML but each time they did not give me a good deal. it have been three years now and i will always go and see Eric the service writer he is the best. hopefully the new mangement can see the care that all of its service writers have and maybe bring that over to the sales side J.J More

Top Notch Customer Experience You'd Expect of Mercedes Benz From the moment we stepped into the dealership showroom, we experienced a positive and very satisfactory buying experience! Unlike traditional auto de From the moment we stepped into the dealership showroom, we experienced a positive and very satisfactory buying experience! Unlike traditional auto dealerships, the approach at Palm Springs Mercedes is no-pressure, no swarming, respectful, and all in an upscale environment. Although the pre-owned MB vehicle we desired wasn't available on our first visit, our salesperson, Ms. Brenda Dryden, went out of her way to keep us updated on other cars as they arrived at the dealership. Sure enough! We found the car we envisioned with the features & colors we wanted. Getting to the final sales price was stress and pressure-free. Compliments also to Audrey Plunkett, Finance Director, and Dustin Lambert, Product Concierge both of whom provided us friendly, courteous and professional service. Palm Springs Mercedes Benz certainly provides the top notch customer experience indicative of what one would expect of the Mercedes brand and well deserving of a full 5-star rating! More

Greg Williams is a tremendous asset to your Company. If he was not working there I would find out where he was and Buy from him there. He only thinks of his cli is a tremendous asset to your Company. If he was not working there I would find out where he was and Buy from him there. He only thinks of his client and not of himself. Google could not give me as much valuable information than Greg Williams. We have purchased 3 Mercedes from him and he always makes my wife and I feel as if it was our first time at Palm Springs Motors. Being a small business owner we see and know when we a dealing with a true professional. You should be most Proud to have such a wonderful, thoughtful sales representative. Look a your bottom line and then thank Greg Williams for his contribution to you. Sincerely, Bob & Terri Cross Cross Realty, La Quinta 760-777-8477 More

Purchased a vehicle I went in for a test drive, not planning to buy. Loved the car so started to talk about price. I got such a great deal on both trade in and new car t I went in for a test drive, not planning to buy. Loved the car so started to talk about price. I got such a great deal on both trade in and new car that I drove it home! More

THREE WORDS DESCRIBE THIS DEALERSHIP...."SLICK AND SLIMY" We were interested in an E400 and took our "trade in" car into this dealership. They saw it, evaluated it and appraised it and we agreed on a trade We were interested in an E400 and took our "trade in" car into this dealership. They saw it, evaluated it and appraised it and we agreed on a trade in price and a price for a particular E400. The salesman actually put it in writing and gave it to us. We had to suddenly leave the dealership and 4 hours later we received a call from the salesman. He said, "here is what we'll give you for your car" it was $5,000 less than what he put in writing!!! What!!!! We still have his written figures we saw him clear with the manager. . When I vehemently questioned that, he simply said, "We're in business to make money" What? At that point, I hung up on him. Mercedes of Palm Springs has really bad reviews, if you want to buy a car from these people, good luck on that one. I would strongly suggest you take your attorney with you, these people appear to be very unethical. We are currently dealing with a seemingly very honest, ethical dealership out of the area. ADDED NOTE: If you can believe it, the salesman actually said to us "I"ll take these numbers into my boss and hope I don't lose my job", after we choked with laughter we should have walked out then. This was a Mercedes dealership,??? What a bunch of clowns, more like "Slick Bubba's Used Cars . Below, it asked about Friendliness, how bout "gooey friendly" More

Service Department is Terrific So, OK, we know Mercedes service isn't cheap, but xxxx is it ever professional. Mike has been my service rep on a 2007 SLK and he's friendly, helpful, So, OK, we know Mercedes service isn't cheap, but xxxx is it ever professional. Mike has been my service rep on a 2007 SLK and he's friendly, helpful, and honest. Explains what has to be done, what should be done in the future, etc. The car is delivered to me clean and better than when I took it in. They come get you when the car is done. Once, I had a dead battery, and they told me to call Mercedes 800 number, and voila, a super clean Mercedes van came to my car, started it right away, tested the batter and told me I didn't need to replace it! Who does that? I would have bought one if they said I needed a new one, but he just told me to drive it to an In-n-Out burger and that would recharge it. I started to reach for my wallet to pay him for coming out ... NO CHARGE! So, yes, I'm very very happy with Palm Springs Mercedes, and with Mercedes 800 number. More

The worse dealer ever! We placed our order for a 2016 SUV 300d in July 2015 with this dealer. My husband did a lot of research (truecar.com ) to find the true market value We placed our order for a 2016 SUV 300d in July 2015 with this dealer. My husband did a lot of research (truecar.com ) to find the true market value price. The car arrived November 2015 and we went to the dealer armed with this info. This SUV was selling anywhere between 5% to 11% off the MRSP price. This dealer offered us a 4% discount on the vehicle. We came back requesting 8% (expecting the dealer to return somewhere in between). Our salesperson was caught in between when his sales manager returned with an unprofessional, surly attitude telling us we were unreasonable and he did not want to negotiate further. We were shocked, never having experienced such unprofessional-ism.....(we are retired seniors who have bought dozens of vehicles) and we did express our dissatisfaction with the way we were treated and how the whole "buying a car" experience was handled. Reluctantly, we agreed to pay the price he wanted and proceeded with our salesperson to close the sale. Imagine our surprise when our salesperson returned, telling us his sales manager refused to sell us the car! We have been told by friends who also own Mercedes that they would never buy a car from this dealer, nor use their service department. We have since purchased the SUV 300D from Walters in Riverside. We were treated very well, and negotiated a good price.....and although a 2 hour drive for us, will go to Walters for service as well.! More

Roadside assistance Have you had the experience of paying AAA dues for years, then when you finally call needing emergency help you are told it will be 2 or 3 hours befor Have you had the experience of paying AAA dues for years, then when you finally call needing emergency help you are told it will be 2 or 3 hours before they can send someone to tow your car?? MercedesBenz of Palm Springs has a roadside assistance program that is beyond belief! My car would not start and after calling roadside Assistance in Palm Springs for help , I waited perhaps 15 minutes. A friendly service man pulled up. I was expecting a temporary battery charge to get me to service or a tow truck. Instead , Randy, the service tech, installed a new battery from his inventory in his truck. There was no fee as my car was in warranty. I was back on the road with a new battery in less than 30 minutes ! Randy was knowledgable and polite. I have a friend who had a flat tire and had the same very quick and polite service The availability of this special emergency service is enough in itself for me to return to this dealership for my next car purchase . More