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Mercedes-Benz of Palm Springs
Palm Springs, CA
225 Reviews
From purchasing your new or pre-owned luxury vehicle to keeping it beautifully maintained, your experience is paramount to us at Mercedes-Benz of Palm Springs. Throughout the Coachella Valley, our Palm Springs, California dealership provides an unsurpassed selection of new vehicles and pre-owned inventory, with a team of associates intent on getting the details right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 225 reviews
November 14, 2015
Roadside assistance Have you had the experience of paying AAA dues for years, then when you finally call needing emergency help you are told it will be 2 or 3 hours befor Have you had the experience of paying AAA dues for years, then when you finally call needing emergency help you are told it will be 2 or 3 hours before they can send someone to tow your car?? MercedesBenz of Palm Springs has a roadside assistance program that is beyond belief! My car would not start and after calling roadside Assistance in Palm Springs for help , I waited perhaps 15 minutes. A friendly service man pulled up. I was expecting a temporary battery charge to get me to service or a tow truck. Instead , Randy, the service tech, installed a new battery from his inventory in his truck. There was no fee as my car was in warranty. I was back on the road with a new battery in less than 30 minutes ! Randy was knowledgable and polite. I have a friend who had a flat tire and had the same very quick and polite service The availability of this special emergency service is enough in itself for me to return to this dealership for my next car purchase . More
by Sharon31
Employees Worked With
Randy
December 09, 2014
DO NOT BUY FROM THEM. Avoid this dealership! This dealership has very shady business practices and are extremely dishonest. I went into the dealership looking to purchase a specific vehicle. I This dealership has very shady business practices and are extremely dishonest. I went into the dealership looking to purchase a specific vehicle. I spoke to a salesmen by the name of Andy. They did not have the vehicle in stock but assured me that they would be able to locate the exact vehicle that I was looking for. They quoted me a specific price and located a vehicle in Los Angeles. They traded cars with another dealership in LA and when the vehicle arrived they called me and changed the selling price. Andy lied and said "oh that price was for another vehicle". We never even talked about another vehicle! I then spoke to their manager Michael to see if he would be able to resolve the issue. His customer service was equally poor and said "don't worry, you don't have to get the car, we will be able to sell this car for the price we want". Very dishonest dealership and my recommendation is to avoid them at all costs. More
by mercedesmercedes
Employees Worked With
Andy and Michael
January 13, 2014
I am writing this review after waiting over two weeks for a response from the service director and MB USA. Not the first issues at this dealership, MB USA stepped in last time and got things rolling. This ti a response from the service director and MB USA. Not the first issues at this dealership, MB USA stepped in last time and got things rolling. This time I have heard nothing back and the situation is even worse. The bottom line is they said I had a fuel leak and a switch needed to be replaced. They said all the fuel lines needed to be replace due to this leak. I suggested that there was no leak that the fuel they saw was from the recent repair they had done. I took the car to another much more reputable dealer and sure enough no leak, no need to replace the switch. On top of all this they damage several items on the car and didn't even put it back together correctly. All this was done during a regular service and not a repair. Numerous times while going there various customers would be yelling and cursing at service reps, I should have taken that as a sign. Go there only as a last resort and make sure you document and photograph everything. Additional information, documents and photos available upon request. More
by MBr320
Employees Worked With
Jeff
May 30, 2010
They try to rip you off with service that's not needed. I was made to feel as if I were some idiot that didn't know any better and have money to throw away. I have never left a business feeling the way they was made to feel as if I were some idiot that didn't know any better and have money to throw away. I have never left a business feeling the way they made me feel. I went in for service A they tried to sell me service B and refused to turn the service light off when service A was done. The service manager got Involved and made the experience the worst dealership experience I've ever had. More
by Gkpoynter
Employees Worked With
Eric and service manager
March 04, 2009
I purchased the CLS 550 in February 2008. Brakes squeal. I have had it repaired under warranty five times. The squeal returns. I have not had this problem with other vehicles. Mercedes has refused to replac I have had it repaired under warranty five times. The squeal returns. I have not had this problem with other vehicles. Mercedes has refused to replace vehicle with one that doesn't have noisy brakes.* More
by Morris13
Employees Worked With
Service Department
