Mercedes-Benz of Paramus

Couldn’t be happier I could not be happier with my experience at MB of Paramus. The staff and management did an amazing job and made sure every aspect of my purchase was I could not be happier with my experience at MB of Paramus. The staff and management did an amazing job and made sure every aspect of my purchase was handled perfectly. Osiel Mancha More than anyone made this purchase so enjoyable. I would highly recommend this dealership and look forward to my next purchase from them. More

Leasing new car Robert Texador and Kareem were great, they were considerate and very helpful. They are an asset to your company. I was very pleased, thank you Robert Texador and Kareem were great, they were considerate and very helpful. They are an asset to your company. I was very pleased, thank you More

Scratch and dent I was pleased with Joe and Anthony help with my car. They gave me a car that closely matched the car that I have engine wise which is an AMG as a loan I was pleased with Joe and Anthony help with my car. They gave me a car that closely matched the car that I have engine wise which is an AMG as a loaner. They did a good job removing scratches that I had on my car and did it in a timely manner. More

10k /first year service I was greeted warmly and informed in detail what was being checked in my car. The waiting area was very comfortable and had food and drinks. The servi I was greeted warmly and informed in detail what was being checked in my car. The waiting area was very comfortable and had food and drinks. The service was completed on time, overall a great experience! More

Very pleased Purchased and serviced all of my cars at dealership for many years. Very happy with customer service. Everyone is very pleasant. You feel welcomed! Purchased and serviced all of my cars at dealership for many years. Very happy with customer service. Everyone is very pleasant. You feel welcomed! A customer since the late 1980's. More

Quick, No hassle, Amazing Customer Service! Joe was so so helpful in my vehicle purchase experience. He made a sometime daunting and stressful vehicle buying experience to one of the best, to th Joe was so so helpful in my vehicle purchase experience. He made a sometime daunting and stressful vehicle buying experience to one of the best, to the point, and easy process for me. Would definitely come back to MB Paramus & Joe to get our next car! More

great service. convenient I called the service giving them the description of the problem. they told me my car probably needs a new fuse. so I brought my car in, the service I called the service giving them the description of the problem. they told me my car probably needs a new fuse. so I brought my car in, the service took care of it on the spot. They even waived the service charge, and they also washed my car. all of these are free. Thanks so much for your excellent service and courtesy. More

Good service Every one has kindness and care for customer very well to wait for my car and I felt to good service when I drove to home. Every one has kindness and care for customer very well to wait for my car and I felt to good service when I drove to home. More

Leasing a Mercedes GLC 300 Well, it is a nice facility with a lot of cars. The process took a bit longer than expected and I found my self spending there a few hours. Also rec Well, it is a nice facility with a lot of cars. The process took a bit longer than expected and I found my self spending there a few hours. Also recommending having an Insurance Guy OnSite to facilitate getting insurance for a new car. Why only 4 stars? Well, mainly because we were not told about the $600 (more or less) to pay to Mercedes when the lease ends and in case I won't want to renew it. Since I asked Joel a few times about what is the total charge, I should have been told about it in the beginning and not after purchasing the car. It could impact my decision of leasing vs buying vs going to other car dealer. In addition, I think the walkthrough the car features should includes everything. Spending 10-15 min more with an expert could save me a few hours at home. Also they forgot to fill the gas tank, but eventually other agent did it after we asked for it. More