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Mercedes-Benz of Paramus
Paramus, NJ
2,792 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,792 reviews
April 25, 2024
At first I did give them a good review till I realized I got scammed, sales person that I was dealing with is Valeria Meneses and at first she was very helpful and I dint mind leaving a good review even tho got scammed, sales person that I was dealing with is Valeria Meneses and at first she was very helpful and I dint mind leaving a good review even though she actually asked me to leave her good review , this was Saturday March 30th , sale went very smoothly (2 hours I was out driving new car ) I specifically told her I wold like to finance with my bank because they do have good rates, she told me it would take about 2 hours to get answers from the bank even though we had 780 credit score, she texted me with “ I have great news Mercedes finical is giving me better rates then my bank “ so I texted back what is the rate? She texted back with ohhhh it’s against the law to text you the rate , I was exited without thinking that she actually scamming me because the rate she and her friend finical manager were giving me was almost 10% , after we got the car and left dealership we called our bank to find out that they never requested any rates or loan from my bank , at this point I really felt like a fool for trusting her , so i asked my bank to refinance and they came with almost 3 points less then dealership , so I refinanced the very first week , now im trying to cancel my $ 1600 GAP insurance with dealership, that is impossible because nobody answers the phones NOBODY, it’s almost 4 weeks trying to talk to someone and got nowhere, I texted valeria if she had direct number for financial department, her answer was (Hi what do you need to get in touch with them maybe I can help ) so I told her why , this was 6 days a go she never responded back , its really frustrating to have this kind of experience wen you are paying top dollar for a car , I can’t believe that they represent Mercedes , please be careful wen financing or buying any extra warranty or insurance from this dealership they will scam you and good luck trying to cancel anything, please call your bank first , gas station has better service , I hope someone from dealership with some curtesy reads this and does the right thing 646-721-4136, we supposed to go back and purchase another car that my wife absolutely loved but after this experience absolutely not !!!! Never, my sales rep knew this to .. even had appointment with her , we are in process of purchasing new car with different dealership in Edison , big big difference on costumer service More
by gandur841
Helpful March 26, 2024
I purchased a preowned c300 a year ago and was told when we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling my sales rep who unfortunately was no longer there. Trying to get an answer was a nightmare because everything is automated. Going back to Lexus with my business next time More
by rafael636
Employees Worked With
February 18, 2024
We had Giovanny Riley for a salesman. He was amazing. He went above and beyond to make sure we were happy. We contacted him from New Hampshire because our daughter was looking and we fou He was amazing. He went above and beyond to make sure we were happy. We contacted him from New Hampshire because our daughter was looking and we found a used Mercedes SUV that she had her heart set on. Gio made it happen. We could not be more happy with our experience at Mercedes Benz of Paramus! We will be back to buy more cars from Gio! More
by Kristie
February 17, 2024
I Only like and buy German cars. And while I like other brands… from now on… I ONLY buy MB from Andrew Falco at Paramus MB! Andrew is a gem… a mensch, a guy who gives it to you st And while I like other brands… from now on… I ONLY buy MB from Andrew Falco at Paramus MB! Andrew is a gem… a mensch, a guy who gives it to you straight and wants to do his absolute best for you (even if that means coming in on his day off). He’s not interested in a quick sale but rather maintaining an honest relationship for the long term. Very happy with service as well… quick, no xx and reliable. Andrew and Paramus MB will see that you’re satisfied… LONG after the sale. Great experience! More
by Michael
February 12, 2024
I bought a Toyota Land Cruiser from this dealership with flood damage. After documenting with an inspection from a local new car dealer verifying the damage, they still refuse to buy back the vehicle. The s flood damage. After documenting with an inspection from a local new car dealer verifying the damage, they still refuse to buy back the vehicle. The sales manager Dennis said he would buy back the car if I could verify through a dealer inspection, he lied. I am now forced to take legal action against this dealership. I would never trust this dealership. More
by Bmiller9931
Employees Worked With
February 01, 2024
This dealership is very good salesmen Kristian Klouda was extremely helpful in all areas and very knowledgeable made my experience very easy extremely helpful in all areas and very knowledgeable made my experience very easy More
by bevpinklady
Employees Worked With
Kristian Klouda in sales
January 11, 2024
I should have gone to a Joe Blow dealership with the way that I have been treated by this dealership. They knew they sold me a lemon with this 2014 Mercedes Benz GLK350. Just got is 1/4/24 and now the eng that I have been treated by this dealership. They knew they sold me a lemon with this 2014 Mercedes Benz GLK350. Just got is 1/4/24 and now the engine light is on. They knowingly sold me this piece of junk vehicle. At least I would have spent less and gotten better resolution with some cheap no name dealer. More
by nancy6456
January 06, 2024
Half of these people are long gone or misrepresented. They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents More
by Djmurf
Employees Worked With
December 21, 2023
Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More
by Steven B.
Employees Worked With
December 20, 2023
Inquired about pre owned C class This gal Francis full of excuse Over 24 hours no response on my request Never will go there Big place like this Going to Caldwell instead Lost my year end business of excuse Over 24 hours no response on my request Never will go there Big place like this Going to Caldwell instead Lost my year end business More
by Taxel2160
Employees Worked With
Francis
