Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Paramus
Paramus, NJ
2,893 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,893 reviews
August 08, 2026
Like always Theresa saved my day. I was greeted by another specialist named Tamar or Tamara that her first words were: we will not be able to get your car today…..I said I have an appo I was greeted by another specialist named Tamar or Tamara that her first words were: we will not be able to get your car today…..I said I have an appointment and took the day off to solve this engine light situation that my car has. She answered: don’t get nasty with me and don’t throw the door in my face. At that point I requested a manager whom with no problem called Theresa and she took my information and 2 hours later the problem was solved and I was happy again. That person needs more training in showing empathy and don’t rush to determine that the car can’t be seen, specially since a light engine can develop into a bigger problem. Thanks Theresa you’re the best . More
by Luis
Employees Worked With
Other Employees :
Tamar or Tamara or maybe she lied Theresa knows who she is
July 31, 2026
I purchased a CPO GLS 580 from these jokers a couple of years ago. It came with the staggered 23" wheels which, had I done proper research, would have found that they only come in summer tires so I ended u years ago. It came with the staggered 23" wheels which, had I done proper research, would have found that they only come in summer tires so I ended up buying four new winter tires and rims. At the time of purchase I bought the tire package from Richard the financial manager. What a mistake. A month after owning the car, my wife got a flat on a Sunday 3 hours away. Guess what, Mercedes tire package they sold me didn't help me get the car back home so we had to pay out of pocket. Lesson #1 don't buy the tire package from Mercedes. Lesson #2 - don't buy a car from this dealership. Here's why, I ultimately decided to sell the car and requested my tire package be refunded for the pro rated amount. I formally made the request in April this year and was told I'd get back over $3000. Now it's July 31st and the salesman, Andres, has gone dark and will not reply to me after numerous requests for the refund. Now I've reached out formally to the dealership's GM and now I'm communicating with a bot. I would call again but we've already spoken on the phone. I simply want the refund so I can move on from this disaster. Do yourself a favor, if you insist on buying a Mercedes, find a different dealership who cares about their customers. Now that I own a BMW instead, I'll never go back. Thanks Richard and Andres, class acts. More
by Andy S
Employees Worked With
Andres and Richard
July 17, 2026
I was looking for a good car off a lease and was lucky to meet Brandon at Prestige Mercedes in Paramus. He’s a seasoned pro and it could not have gone smoother. No high pressure nonsense, just straightforwar meet Brandon at Prestige Mercedes in Paramus. He’s a seasoned pro and it could not have gone smoother. No high pressure nonsense, just straightforward talk and I got a great deal. More
by ejb2128888
Employees Worked With
July 06, 2026
Andrew Franco was great to work with and the Sales Manager Michael Mutter is a STAR and rose to the occasion on our behalf. Manager Michael Mutter is a STAR and rose to the occasion on our behalf. More
by nbalasny
June 28, 2026
Sunnies was amazing and exceeded expectations. She worked with us in taking back a lease and chose a new one. She worked with us in taking back a lease and chose a new one. More
by Amimi
June 27, 2026
Courteous and quick service! Troy was very professional and accommodating. We thank you very much! Troy was very professional and accommodating. We thank you very much! More
by roxannekp
Employees Worked With
June 07, 2026
Love everything about the experience at Paramus except for the annoying AI phone response system. The worst! It took way too long and too much interaction with AI before you could finally reach a person for the annoying AI phone response system. The worst! It took way too long and too much interaction with AI before you could finally reach a person. Need to make it easier for the client to be able to reach a human being! More
by Pita2828
May 24, 2026
The Service Advisor( Lee Reyes) was great. He checked us in as soon as we arrived. Advised us on the work that was needed. Kept us informed with phone calls. Solved all of our issues. He checked us in as soon as we arrived. Advised us on the work that was needed. Kept us informed with phone calls. Solved all of our issues. More
by copdoc4
Employees Worked With
Lee Reyes
May 18, 2026
Nice showroom. Plenty of cars to choose from. Knowledgeable staff. Lovely café and waiting room. Plenty of cars to choose from. Knowledgeable staff. Lovely café and waiting room. More
by SueK
Employees Worked With
May 16, 2026
I Went today to purchase a used vechicle at Mercedes Benz of Paramus salesrep Diego was very good . Its unfortunate that they have this used car manager who is aboustly unprofessional i presented my offer to of Paramus salesrep Diego was very good . Its unfortunate that they have this used car manager who is aboustly unprofessional i presented my offer to him 2 times my salesrep back in forth in his office 2 times declined my offer never once came out to speak to me and explain why he felt my offers wasnt good enough how are these people bosses?????? His name is Phillip Battaglino used car manager for Mercedes very poor unprofessional manor to deal with a potential client . Very bad busy this guy probably cost this dealership more money than they know . He Needs a class on how to deal with customer 101 people go elsewhere to buy a Mercedes much better places out there Good luck . More
by Tj
