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Mercedes-Benz of Paramus
Paramus, NJ
2,899 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,899 reviews
September 18, 2018
Great Experience! Truely a great experience from start to finish. Oliver Gerona was helpful and professional. Will certainly recommend and will certainly be back if and Truely a great experience from start to finish. Oliver Gerona was helpful and professional. Will certainly recommend and will certainly be back if and when I am ready for a new Mercedes-Benz. More
by LLACHAPEL
Verified CustomerEmployees Worked With
Oliver Gerona
September 18, 2018
Quick Turn Around Make your appointment, know what you need done and you wont have any issues. . Quick turn around and always will go an extra mile to give you a loaner Make your appointment, know what you need done and you wont have any issues. . Quick turn around and always will go an extra mile to give you a loaner More
by DJNIKI4
Employees Worked With
Monte Harris
September 18, 2018
Not very good since new ownership I came yesterday to pick up my car. After I paid at the counter I had to wait 39 min to get my car. They couldn’t not find the keys of my vehicle. I I came yesterday to pick up my car. After I paid at the counter I had to wait 39 min to get my car. They couldn’t not find the keys of my vehicle. I am sorry but this is unacceptable. I will switch dealership. I have been with prestige for more than 10 years, I never experience anything like that, and your greed people where on FaceTime with babies and no one cared about my situation. Sorry I am done. More
by GIGIANNICO
Employees Worked With
I don’t know who was
September 18, 2018
Great client service! We bought a GLC 300 with in MB Paramus. The staff was very professional and friendly since the beginning. When we just got the car, it felt that ther We bought a GLC 300 with in MB Paramus. The staff was very professional and friendly since the beginning. When we just got the car, it felt that there was a small issue with the transmission, so we drove it back and the staff helped us checked. It was related to some software update, and it was fixed quite quickly. More
by SHENGWENQU
Employees Worked With
Karol Pelc, Derrick Fox, David Wong
September 18, 2018
Great New Car Purchase Experience Joe in Sales was attentive and professional from start to finish. Kareem sat with us and answered all of our questions and concerns. My wife and I ag Joe in Sales was attentive and professional from start to finish. Kareem sat with us and answered all of our questions and concerns. My wife and I agree that this was probably the smoothest car purchase we ever experienced. More
by Mikey
Employees Worked With
Joseph Melillo, Kareem Jason Raposo
September 17, 2018
Not what it used to be Service is slow and not responsive. I called ahead to reschedule my appointment no answer. I arrived and waited a half hour with no agent so I filled Service is slow and not responsive. I called ahead to reschedule my appointment no answer. I arrived and waited a half hour with no agent so I filled out the form and left to catch my flight I left my car for 5 Days no one called to tell me it was done and ready. I called in advance when flight landed to see if ready no one answered went to mail. Arrived to pick it up ... and waited again, no sense of urgency or interest. I really expect better from Mercedes. (Ps. The guy I was waiting with had same experience) More
by DWB
Employees Worked With
It wasn’t clear just the lady at cash and lady at reception. Never met a service agent.
September 17, 2018
Big difference from previous experience I’ve been a customer of Prestige, and I believe it’s the most quality service. But this time I was disappointed . Instead of doing the check up I requ I’ve been a customer of Prestige, and I believe it’s the most quality service. But this time I was disappointed . Instead of doing the check up I requested they tried to make up some problems to charge. I asked to check battery when I got the car it was writing Battery mulfanction still... so came home with the same problem. Also car was very dirty , grease stains on the carpets. Two tires got damage, I didn’t have this problem when I dropped off the car. I don’t think so I’m gonna come back there at this point. Thank you. More
by P.FIRAT
Employees Worked With
Scott Gordon
September 17, 2018
Kief in the Service Dept. worked things out for our best! We had a situation where we needed a loaner and none was available. Kief was kind enough to listen to our concerns and make sure that we got our car We had a situation where we needed a loaner and none was available. Kief was kind enough to listen to our concerns and make sure that we got our car back the same day; and he did it in the most pleasant and professional manner. This is what Customer Service is all about! Thank you!!! More
by Gilly
Employees Worked With
Kief Ridley
September 15, 2018
Great customer service Joe the service man was very helpfull and pleasant remained me of how it was 2yrs ago He gave me the necessary information needed and made me feel Joe the service man was very helpfull and pleasant remained me of how it was 2yrs ago He gave me the necessary information needed and made me feel appreciated More
by MISSLADYNURSE
Employees Worked With
Joe Candela
September 15, 2018
“Always Satisfied” I have been buying my car from from Mercedes-Benz of Paramus for years and each experience gets better and better.if you are looking to buy a Mercedes I have been buying my car from from Mercedes-Benz of Paramus for years and each experience gets better and better.if you are looking to buy a Mercedes please stop by Prestige you won’t regret it.@ More
by DANNMARIE25
Employees Worked With
Other Employees :
Jamali Howell, Diane Walsh, Kareem Jason Raposo
