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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
June 22, 2018
Service My major complaint was an inability to get a service loaner despite booking my B service 8 days out. And really needing one. The dealership did accomm My major complaint was an inability to get a service loaner despite booking my B service 8 days out. And really needing one. The dealership did accommodate by getting a driver back to my second car at a nearby location (driven by my wife, who will not venture on to Rt 17). However, this was a major inconvenience for my wife. Further, I wasn't able to bring the car in until 10am, because the "booking" person said a driver would not be available before then. Upon completion of the service, a driver was sent to pick me up at my residence, but only after a couple of phone calls with my service advisor who said it was better for the driver to pick me up at my house, since he thought he might lose him if I drove back to where I was inititially dropped off--which suggests drivers are in short supply as well I WANT TO EMPHASIZE MY SERVICE ADVISOR WAS SUPER HELPFUL and this is in no way a criticism of him. I had to get this service done when I booked it because of a planned trip and although retired I am going through a super busy period. Bottom line, if I was still working this would have been an insurmountable problem. Be aware that my daughter, because of service issues bought a new C300 and 550 sport utility from Nanuet Mercedes in the last 6 months after buying 2 cars in prior years from Paramus. And she is not the only person in town who has gone to Nanuet. Why didn't the booking person offer a house pick up back and forth to begin with? I assume service driver availability. By the way car was returned super clean, better than usual. More
by LAUSIN268
Verified CustomerEmployees Worked With
Believe, my service advisor's name was Dan Murphy, a good guy.
June 22, 2018
Not all done! Even after an extra day, an Navigation upgrade, advertised as a manufacture discount and a dealer's special, could not be done! I was told it was back Even after an extra day, an Navigation upgrade, advertised as a manufacture discount and a dealer's special, could not be done! I was told it was back ordered. More
by PETER43
Employees Worked With
David Rovello
June 22, 2018
Requested Feedback Let's just say that this experience was not as good as the MB experience in Sarasota or in Scottsdale. Telephone reception is variable (e.g. too many Let's just say that this experience was not as good as the MB experience in Sarasota or in Scottsdale. Telephone reception is variable (e.g. too many rings before being picked up or not answered at all). Staff is very harried, not as friendly, It is not the high level of service I am accustomed to from MB. More
by LAWRENCE.APPELL
Employees Worked With
n/a
June 22, 2018
Everything was perfect this time This last visit to Mercedes of Paramus was a pure delight. I dealt with David Rovello, who was pleasantly kind, precise and knowledgeable. Thank you. This last visit to Mercedes of Paramus was a pure delight. I dealt with David Rovello, who was pleasantly kind, precise and knowledgeable. Thank you. More
by NOVI333
Employees Worked With
David Rovello
June 21, 2018
Break, recall and vibration issue This was my second trip for the break squick and other new issues. I hope this will be the last. Monte service associate was awesome. He was very pro This was my second trip for the break squick and other new issues. I hope this will be the last. Monte service associate was awesome. He was very professional and knowledgeable. I recommend this dealership. More
by hyung765
Employees Worked With
Monte Harris
June 21, 2018
Professional&quick Awesome jobs! She’s super friendly and very helpful! Highly recommend jieun. I will recommend everyone I know whose in the market for a new car to g Awesome jobs! She’s super friendly and very helpful! Highly recommend jieun. I will recommend everyone I know whose in the market for a new car to go see her. More
by yj0205
Employees Worked With
Jeff Chun, Jieun Chun
June 21, 2018
Excellent My sales man Lamont was vet effect and efficient. His hosesty and not been pushing helped to to buy a more expensive car. I loved the service and my n My sales man Lamont was vet effect and efficient. His hosesty and not been pushing helped to to buy a more expensive car. I loved the service and my new car More
by AMOY.PITTERS
Employees Worked With
Lemonte Gillead
June 20, 2018
Jieun is absolutely amazing My experience with Jieun was nothing short of an absolute dream. She began by personalizing with me, and making me feel really comfortable and going t My experience with Jieun was nothing short of an absolute dream. She began by personalizing with me, and making me feel really comfortable and going through my possible options for vehicles. Once I found the one I really liked, she worked numbers for me and managed to get me an incredible deal. By the time my delivery was over it was almost bittersweet because she is just one of those people who genuinely wants to make her customers happy. She'll be the only person you'll ever want to deal with. I also worked with Dennis Adams who was incredibly respectful and very generous and kind, as well as Mark Ellwanger, who made my finance experience and signing paperwork actually pleasant, my overall experience here was better than anything I've ever experienced and it was the best decision I could've made to work with these fine people. More
by seedat96
Employees Worked With
Dennis Adams, Mark Ellwanger, Jieun Chun
June 20, 2018
Seamless This was the first time I had dealt with Dave. He was personable and responsive to each issue. All issues We’re afresssed and he communicated The s This was the first time I had dealt with Dave. He was personable and responsive to each issue. All issues We’re afresssed and he communicated The status each day. The loaner was Right there when I arrived. Thanks Dave More
by Ed
Employees Worked With
Teresa Zarour, David Rovello
June 20, 2018
Professional & Courteous My experience here @ Prestige Motors exceeded any expectations I had. From the Sales, Finance & Service departments, I was treated like family. I re My experience here @ Prestige Motors exceeded any expectations I had. From the Sales, Finance & Service departments, I was treated like family. I recommend Prestige Motors for your next luxury car purchase. More
by SMONNELL
Employees Worked With
Jamali Howell, Billy Dye, Renee Fernandez
