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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
May 14, 2018
Monte Harris is definitely a keeper he is the best service advisor I have ever had the pleasure of working with he is very courtesy and professional he is so kno is definitely a keeper he is the best service advisor I have ever had the pleasure of working with he is very courtesy and professional he is so knowledgeable at what he does kudos to you for hiring such a terrific employee More
by JAB0212
Verified CustomerEmployees Worked With
Monte Harris
May 13, 2018
Great service ,great dealer cant say enough ! My Sprinter was recalled and the service department setup an appointment and contacted me and serviced my Sprinter. The recall was for two air bag My Sprinter was recalled and the service department setup an appointment and contacted me and serviced my Sprinter. The recall was for two air bag and a computer update the work was completed in one day, great service great people. More
by mtell2
Employees Worked With
Chris Battaglia
May 11, 2018
Very happy with service Tamara also was great when I was checking out! Dave (new)had great customer service& kept me updated about my car..which was helpful& appreciated! B Tamara also was great when I was checking out! Dave (new)had great customer service& kept me updated about my car..which was helpful& appreciated! Better service than I got in Toronto, Ontario Canada. More
by TMIGAY
Employees Worked With
Dave ...new fellow. In service..he was excellent!
May 11, 2018
recall part needed we received notice in November 2017, of recall on our car. We repeatedly called to find out if part was in stock and everyone we were told they did we received notice in November 2017, of recall on our car. We repeatedly called to find out if part was in stock and everyone we were told they did not receive any parts yet. In May I called again and we finally found out the part was in stock since March -they must have not realized it, or notified us. Dropping off and picking up the car, the service is still terrible. It took almost 25 min to have car brought to us. Watched a man hand a worker $20.00 to get his car, I guess that is how you have to do it there.... More
by PATRICIAH7674
Employees Worked With
do not see employees name who took the car
May 10, 2018
Great Services Michael was very friendly, helpful, and professional. He provided his knowledgeable recommendations, and he gave frequent updates on the order status. Michael was very friendly, helpful, and professional. He provided his knowledgeable recommendations, and he gave frequent updates on the order status. It was a wonderful experience. More
by minzhu168
Employees Worked With
Edward Joseph, Michael Messina
May 10, 2018
Great visit Excellent explanation and wait time was short and informative. The loaner was excellent . Service area organize and clean. Overall service was great Excellent explanation and wait time was short and informative. The loaner was excellent . Service area organize and clean. Overall service was great with a Quick return. More
by Loyal customer
Employees Worked With
Axel Arroyo
May 10, 2018
Service Department needs some help First, I got a phone call confirming my appointment the day prior. I asked if I could come in at 8:00am rather than 8:30am and was firmly told no to First, I got a phone call confirming my appointment the day prior. I asked if I could come in at 8:00am rather than 8:30am and was firmly told no to a strictly held scheduling process. I arrived at 8:10 and was dealt with promptly, no one else was even there checking in. Not sure what the firm no was all about the day before. The drop off and loaner pick-up was the easiest and most pleasant part of the experience. David helped me and he was professional and called me when my car (which was a recall) was completed. I arrived back at the service department at about 4:30 and waited at the loaner/reception desk for at least 10 minutes until someone finally told me to go to the cashier. I went to the cashier, received my paperwork and left the loaner key there at that time. I waited another 10 minutes for someone to acknowledge that I was waiting for my car. The area in the garage was blocked by other cars so I finally had to walk outside with the attendant to retrieve my car. I then received a phone call about 20 minutes later informing me that they could not locate the keys to the loaner car. Really?? I left a message with Jason Velazquez and informed him that I did not have the keys and I left them with the cashier. I never got a return call confirming or letting me know they had located the keys. All in all it was a very underwhelming service experience. I've had far better at a Nissan dealership, complete with the same car wash. When you buy a luxury car, part of the expectation is a heightened level of service that should accompany your purchase. This dealership fell short. More
by jconvertini14
Employees Worked With
David Rovello, Jason Velazquez
May 10, 2018
Great service was great specially TERESA B ZAROUR Very friendly, great communication, very satisfied with the work perform on my vehicle, clean facility, loaner vehicle was great anf very clean, for Very friendly, great communication, very satisfied with the work perform on my vehicle, clean facility, loaner vehicle was great anf very clean, for sure will come back. More
by RONETA2004
Employees Worked With
Teresa B Zarour
May 10, 2018
Repair new car issues I had a incredible experience led by my salesman Taddeo (Ted) Giordano. I had a few issues with my new E400 and Ted helped me get my car into service I had a incredible experience led by my salesman Taddeo (Ted) Giordano. I had a few issues with my new E400 and Ted helped me get my car into service very quickly. Mark and Jack then took over and got my new car back on the road in with ever thing working fine. More
by BRAD.JOSEPH.WILLIAMS
Employees Worked With
Jack and Mark- Service, Edward Joseph, Taddeo Giordano
May 10, 2018
Great!!! Was not impressed with Bee Bee he bever order our satalight update software. I called 3 weeks later left 2 messages never received a call back. I call Was not impressed with Bee Bee he bever order our satalight update software. I called 3 weeks later left 2 messages never received a call back. I called Lisa from service had the part ordered, she was amazing and so nice. Overall I never ever had a problem at Mercedes, everyone deserves a 5 stare except Bee Bee not good very disappointed. More
by MARYANN716
Employees Worked With
Phil Campbell, Christopher Furbacher, Debbie Chorny, Richard Lombardi
