Mercedes-Benz of Paramus

Long wait and no apology or contact while I sat for 3 hours. Wait was much too long for a tire change. 3 hours! Was told 1-1.5 hours. Was there from 1-4pm and hadn't had lunch. Providing gluten free snacks migh Wait was much too long for a tire change. 3 hours! Was told 1-1.5 hours. Was there from 1-4pm and hadn't had lunch. Providing gluten free snacks might have made the wait better. Certainly having manager be realistic on time frame would have been nice. Think I will use service in Nanuet, further but better service. More

Annual service call Monte Harris was my service agent. He took excellent care of me and would recommend him highly as your service agent. He replaced my oil cap as well a Monte Harris was my service agent. He took excellent care of me and would recommend him highly as your service agent. He replaced my oil cap as well as touched up a slight scratch. More

Awesome! Highly recommended ! 5 stars overall rating. Decided to buy after the road test. Awesome people and service. Especially to the sale agent. Loving and Highly recommended ! 5 stars overall rating. Decided to buy after the road test. Awesome people and service. Especially to the sale agent. Loving and enjoying the ride of my gla 4 matic 2018??. Prestige Paramus awesome greatness! More

Very friendly and courteous Mercedes of Paramus helped me buy 2016 E 350 4matic a breeze. Oliver was very helpful and courteous and friendly. The experience was excellent at this Mercedes of Paramus helped me buy 2016 E 350 4matic a breeze. Oliver was very helpful and courteous and friendly. The experience was excellent at this dealership. I would definitely recommend my friends to this dealership and contact Oliver. More

We love our new car! Phil is the salesperson to see! We’ve gone to see him for all of our purchases. We love our new one. Thanks a ton! Phil is the salesperson to see! We’ve gone to see him for all of our purchases. We love our new one. Thanks a ton! More

It has lost that loving feeling The level of service attention doesn’t align to the price. I left feeling that there wasn’t a differentiated quality anymore. Service performed was r The level of service attention doesn’t align to the price. I left feeling that there wasn’t a differentiated quality anymore. Service performed was regular maintenance. More

Excellent Service! I recently brought my car in for its first service appointment and was very pleased with the efficiency of the whole process. All of the people I wor I recently brought my car in for its first service appointment and was very pleased with the efficiency of the whole process. All of the people I worked with were very nice and very accommodating. A really great experience! More

GLC300 2018 Navigation problem. Command system got frozen. After a month since I signed a new lease with excellent help of Naum Turk Bertan Navigation stoped working occasionally and command system used to get After a month since I signed a new lease with excellent help of Naum Turk Bertan Navigation stoped working occasionally and command system used to get frozen. Poblem has been solved after software update and 360 view cameras recalibration. Tech staff was very professional, supervisors Nelson and Velazquez took care of all my needs. There is friendly and courtesy atmosphere at the dealership. More

FANTASTIC SERVICE David Rovello, is a professional's professional. Provided updates on the status of the service. He took the time to explain in detail what is needed David Rovello, is a professional's professional. Provided updates on the status of the service. He took the time to explain in detail what is needed More