Mercedes-Benz of Paramus

Excellent Dealer The Sales Rep (Robert Kant) was excellent, kind and answered all our questions appropriately. He took good care of us while we were at Mercedes-Benz o The Sales Rep (Robert Kant) was excellent, kind and answered all our questions appropriately. He took good care of us while we were at Mercedes-Benz of Paramus. More

Multiple Service Had to bring car in multiple times in order to finally resolve an oil leak problem. Took a lot of time and aggravation to finally resolve this problem Had to bring car in multiple times in order to finally resolve an oil leak problem. Took a lot of time and aggravation to finally resolve this problem. More

Better then expected Got best price Also it did not take any time To settle price Also finance took very little time I got delivery my car same day Got best price Also it did not take any time To settle price Also finance took very little time I got delivery my car same day More

Service loaner The last 3 times that I took my 2017 GLE 350 in for warranty work or service they have tried to give me a cla after I made a reservation and was told The last 3 times that I took my 2017 GLE 350 in for warranty work or service they have tried to give me a cla after I made a reservation and was told that I would get something equivalent in size or bigger. The last time I checked a cla was not a close match. I had to practically beg to get a c class which was still not big enough but would have to do for the 5 days that my car was going to be in the shop. It’s preatty frustrating that when I make the reservation they tell me not to worry and when I get there it’s a totally different story. More

Great. Simple. It was a great service. Price superb. Fast. . It's what a customer wants when tgey go ti service theur vehicle. Good price and great service Simple. It was a great service. Price superb. Fast. . It's what a customer wants when tgey go ti service theur vehicle. Good price and great service. More

Always excellent Extremely helpful. Service always accommodating. Pick up and delivery service and on my timing is the reason why I buy my car is in New Jersey versus Extremely helpful. Service always accommodating. Pick up and delivery service and on my timing is the reason why I buy my car is in New Jersey versus in Westchester. This is an excellent car dealership. This was my first experience with Rob Kant and I was extremely satisfied. He was very easy to work with and always available and accommodating. More

Service Advisor - Mark Resende Bought the 2016 MB GLC300 4Matic in for services twice. In both occasions Mark Resende had done an excellent job. He was very patient in explaining Bought the 2016 MB GLC300 4Matic in for services twice. In both occasions Mark Resende had done an excellent job. He was very patient in explaining to me what needed to be done and what was done. I bought the first of 4 cars from Prestige since 1974, and his professionalism impressed me the most. Cannot say the same thing for the new car sales center. I am interested in either the new 2018 GLC or E-Class as replacement. I find it very disturbing that there are no 2018 brochures available, and the receptionist was not even helpful. More

oil change service After a regular service check up last time, i found the hood was not completely closed. So had to go back to the service dept to close the hood. The After a regular service check up last time, i found the hood was not completely closed. So had to go back to the service dept to close the hood. The same thing happened again and had to go back again to have them close the hood again. More

OWNER U NEED TO IMPROVE QUALITY OF LEATHER SEAT , SPECIALLY ON DRIVER SIDE . IT WAS 2ND REQUEST FINALLY IT GOT FIXED AS A COURTESY ONLY ., THANKS U NEED TO IMPROVE QUALITY OF LEATHER SEAT , SPECIALLY ON DRIVER SIDE . IT WAS 2ND REQUEST FINALLY IT GOT FIXED AS A COURTESY ONLY ., THANKS More

Tire Problem I came in with a tire problem related to hitting a pothole in the road and causing a "bubble" to rise on the side of the tire. I was greeted with the I came in with a tire problem related to hitting a pothole in the road and causing a "bubble" to rise on the side of the tire. I was greeted with the normal extreme courtesy and directed to the courtesy lounge after checking in. Given the fact that I was coming in without an appointment due to this emergency, I thought my wait was well within reason for the matter to be addressed. Fortunately, I have tire insurance which was used as the tire had multiple problems which were identified and I had not even noticed myself. A portion of my wait time was actually waiting for the insurance company to open and approve the replacement. I found my experience to be a typical pleasant visit to the Prestige service center. More