Mercedes-Benz of Paramus

Attentive to our needs Patience, polite, listen to our needs and flixiblility in pricing. We will definitely go back to Robert for our next car purchase. Great buying car Patience, polite, listen to our needs and flixiblility in pricing. We will definitely go back to Robert for our next car purchase. Great buying car experience. More

Outstanding Customer Service and Follow-up I recently had my GLC in for service and Monte Harris was the Service Advisor assigned. I found Monte to be a total professional in managing and coor I recently had my GLC in for service and Monte Harris was the Service Advisor assigned. I found Monte to be a total professional in managing and coordinating the multiple issues that were being addressed. He was extremely detail oriented and provided excellent communication and updates while the work was in progress. Although service issues can be challenging at times for all concerned, Monte impressed me with his dedication and sincere efforts to ensure that all issues were completed in a timely manner. He is an exemplary example of a service advisor and a valuable asset to the Prestige Mercedes organization. I also greatly appreciate the efforts of Richie Nelson, Service Manager, who assigned Monte to address my issues. Richie has been extremely helpful In the past and has always been instrumental in providing outstanding service. More

Great experience I’m a first time owner of a Mercedes and I could not be more happy with my purchase. I came in to look at a car on Saturday and completed the deal on I’m a first time owner of a Mercedes and I could not be more happy with my purchase. I came in to look at a car on Saturday and completed the deal on Monday. Robert has been wonderful. He gave me a good price for my trade in and made the process of buying a new car exciting and stress free. Thank you Robert and Prestige! I’m a very satisfied customer. More

Potentially.... Saved my life Had the metal brake lines fail on my `09 ML550 during the holidays. The dealership I normally go to had a recent fire and was not servicing vehicles. Had the metal brake lines fail on my `09 ML550 during the holidays. The dealership I normally go to had a recent fire and was not servicing vehicles. Prestige motors took my phone call with the understanding that I had a brake fluid warning. I took the risk and drove it there to learn that the brake line had corroded completely. They took my car in despite an overwhelming backup of other vehicles. Put me in a loaner and fixed the problem. Very happy with the service and treatment. However, when picking up my vehicle there was some foreign soot like debris on the top of my privacy screen in the rear. Uncertain what it was my service advisor called the service manager and He made the call to offer me a full interior detail. Well in picking up the car after the detail I could tell that only the privacy screen had been wiped clean as there was still residue of that soot like material on the fabric of the wall in the rear and as for any other interior detailing the same finger print and greasy film like smug was still on the center console and instruments. I didn't complain at the job of removing the soot was done. Would have been nice to have the interior detail done as promised... but happy none the less. More

Scame on tire portection When they have to collect money for protection plan for tier they are saying your tire is fully covered. When you go to fix they are saying this not c When they have to collect money for protection plan for tier they are saying your tire is fully covered. When you go to fix they are saying this not covered so be careful. My point is they transferring diffrent department to not putting new tiers. I want to speak with general manger about it what is going on there. More

Highly Recommanded I had a great experience with Prestige Motors. I just had my 4th lease with Prestige Motors and I would say I had a pleasant experience with them. The I had a great experience with Prestige Motors. I just had my 4th lease with Prestige Motors and I would say I had a pleasant experience with them. They provide, friendly and professional services. More

Great service and caring Jeff Chun is very attentive and caring. He even gave me a copy of my car insurance card just in case I forgot to bring it when I came to pick up a new Jeff Chun is very attentive and caring. He even gave me a copy of my car insurance card just in case I forgot to bring it when I came to pick up a new car. He really takes care of his clients. I highly recommend Jeff Chun. More

Very attentive and professional has been my experience This is my 3rd lease with Prestige Motors I have dealt with Phil Campbell each time after he was first recommended to me From the very beginning he ha This is my 3rd lease with Prestige Motors I have dealt with Phil Campbell each time after he was first recommended to me From the very beginning he has always been very attentive and professional Highly recommend him Also, can’t say enough about the support team he’s surrounded with The service department has always addressed my needs From re-calls, to maintenance, to repairs From the moment I enter the service department to the moment I leave it’s always been a pleasant experience Service advisers like David Rovello and loaner agents like Lenice Duffy who went above and beyond to retrieve my sunglasses after I left them in a loaner, to the service personnel who will address your issue right on the spot a burnt light bulb, have always made the process simple Even the folks at the reception area have always been very warm and inviting Thank you guys… And the praise on Phil in these reviews do not surprise me Always a pleasure to interact with More

Best experience than others Highly recommend Jeff Chun if you are planning to Change your car. He gave me lots of options with excellent service like Reducing insurance charg Highly recommend Jeff Chun if you are planning to Change your car. He gave me lots of options with excellent service like Reducing insurance charge!! Very satisfied!! More

Yet another great experience with Jeff Chun I gave Jeff a call right after collision that I wasn't sure what to do in the middle of my lease w/MB. Jeff contacted me right away and assisted me g I gave Jeff a call right after collision that I wasn't sure what to do in the middle of my lease w/MB. Jeff contacted me right away and assisted me getting out of my lease and put me into new lease in matter of days. He arranged body shop, service and worked with my insurance company diligently to save tremendous time for me. Anyone can sell you a car but if you need someone who can depends on when things go wrong, Jeff Chun at Prestige Motors is the one. Thank you again Jeff and you've earned my business for life. More