Mercedes-Benz of Paramus

Thank you for wonderful experience in prestice MB! If I have a chance to buy another I will definetly visit Jeff Chun and recommand to others who would like to purchase in Prestige Motor. have a chance to buy another I will definetly visit Jeff Chun and recommand to others who would like to purchase in Prestige Motor. More

I just pick up my new ml 350 and I'm very happy about the service and friendly environment at Prestige Motors in Paramus. And thanks to my service advisor Franca Urbano ,who treats me like a family , I g the service and friendly environment at Prestige Motors in Paramus. And thanks to my service advisor Franca Urbano ,who treats me like a family , I got to meet Ted Forhecz ,from the sale department. Very professional and real good man he take care everything , and he give me a good price . I'm very happy thank you Prestige Motors More

Jeff's helped us prefessionaly to lease a GL450 from Prestige. The show room was nice and clean and I've enjoyed the coffee machine a lot. The service was prompt and smooth. Thank you again, Jeff. Prestige. The show room was nice and clean and I've enjoyed the coffee machine a lot. The service was prompt and smooth. Thank you again, Jeff. More

Jeff Chun was extremely professional and patient and got me the car and deal I asked for. I am extremely happy with my purchase and the quality of services at Prestige. me the car and deal I asked for. I am extremely happy with my purchase and the quality of services at Prestige. More

We have been customers of Mercedes-Benz for many years now. We have had very pleasant past experiences with a sales associate, Terry Bennet, he provided us with an easy and affordable lease experience. Wh now. We have had very pleasant past experiences with a sales associate, Terry Bennet, he provided us with an easy and affordable lease experience. When we came back to recieve a new lease our experience became one that questioned our return to this dealership. Beforehand going to the dealership, Veronica, the receptionist who scheduled an appointment at 5 p.m,asked us to bring two cars for inspection. However, when we arrived Veronica was gone and none of the representatives were expecting our appointment. We were attended to by a sales associate, Robert Marzo, who showed to us that he was not interested to serve us once he found out we were looking to lease a CLA model. He brought another sales associate, Shawn Wittenberg, to work with us, we gave him descriptions of what we were looking for which was a basic model, with no packages and a panoramic roof. Shawn came back after some time with two models and three packages on each version, which caused the cost to inflate to 10,000 dollars over the basic model amount which we had requested. As well, when discussing trading in our Acura which had another year under lease, he added the amount that we owe for that last year lease toward the Mercede's lease, this caused our lease of the CSL model to rise to 700 dollars. This made us feel like we were being undermined for he made us feel like we could not make simple calculations or we are out of our minds since the proposal did not help us but rather the dealership and himself. Due to the feelings of disrespect and sheer unprofessionalism we have come to the conclusion that we will shop around other dealerships. More

It was friendly ,professional and efficient. Everything was accomplished in the shortest period of time. No details were missed. Overall it was an excellent experience. Thank you Andrew was accomplished in the shortest period of time. No details were missed. Overall it was an excellent experience. Thank you Andrew More

Mike Morganstein and Jeff Campbell went the extra mile to sell us our new ML350. They were friendly and courteous. They made us feel comfortable throughout the car buying process. Kevin Bergeron was very fr sell us our new ML350. They were friendly and courteous. They made us feel comfortable throughout the car buying process. Kevin Bergeron was very friendly and knowledgable of added service options that we purchased. Giancarlo Sapalasan did and outstanding job explaining all the operatonal features of the vehicle and pairing our cell phones to the car. They all have made followup calls to us to see if we had any question and were completely satisfied. More

My husband and I were referred to Andrew Franco of Prestige Mercedes Benz in Paramus, NJ. Andrew is an absolute pleasure to work with. He is extremely knowledgeable, professional, patient, responsive Prestige Mercedes Benz in Paramus, NJ. Andrew is an absolute pleasure to work with. He is extremely knowledgeable, professional, patient, responsive and someone who you will WANT to work with. He sets the bar for exceptional customer service. If you are looking for a Mercedes Benz professional who will not pressure you and will make your browsing/purchasing experience enjoyable and beyond top-notch, work with Andrew. From the moment we entered the dealership, we were greeted by a smiling face at reception. Within seconds, Andrew welcomed us and allowed us to take a look around to get a sense of what we were looking for. When we were ready to tour the floor with him and look more closely at specific models, he walked us through each of the vehicles we were interested in and went over what would be the best car that met our needs. As an expert in his field, he knows these vehicles inside and out. He was respectful of our price point and did not try to take us out of that range. We ended up with a brand new 2014 vehicle and are thrilled with it. The browsing and purchasing process was gratifying and just flawless. The professionals at Prestige Mercedes Benz at know exactly what they are doing and it shows from the minute you step in the door to when you leave the parking lot with your new car. We highly recommend asking for Andrew Franco so you will walk away from this dealership with the same delightful experience we did. More

we returned our sl550 for warranty service as the suspension was uneven and the front tire leaked air from the beginning. we scheduled and left it for service only to be told nothing was wrong with t suspension was uneven and the front tire leaked air from the beginning. we scheduled and left it for service only to be told nothing was wrong with the suspension or the tire. The tire light went on right after we left the dealership and the car was not level. We returned the vehicle for service a second time and were told that the suspension needed major repairs and the tire had a nail in it. Both issues and other repairs were completed after a week and on our way back home the tire symbol came back on as the tire still was underinflated . I called the dealership and left a message but didn't receive a return call. I also emailed without an answer. were still waiting for a response. This is our second vehicle we have purchased from prestige Mercedes. we expected better from this highly regarded dealer More

I rate this buying experience a 5 out of 5, I didn't have to go through the normal let's negotiate the price ad infinitum game, I told them the price I was willing to pay and when the brand programs wor have to go through the normal let's negotiate the price ad infinitum game, I told them the price I was willing to pay and when the brand programs worked I was called and told we had a deal. I didn't have to go to the dealership and wait around when it came time to pick up my vehicle all the paperwork had been prepared in advance and after signing the new documents i was on my way. It was almost as simple as here are the keys to my old car, give me the new keys and I'm on my way home with a new car. More