Mercedes-Benz of Paramus

we returned our sl550 for warranty service as the suspension was uneven and the front tire leaked air from the beginning. we scheduled and left it for service only to be told nothing was wrong with t suspension was uneven and the front tire leaked air from the beginning. we scheduled and left it for service only to be told nothing was wrong with the suspension or the tire. The tire light went on right after we left the dealership and the car was not level. We returned the vehicle for service a second time and were told that the suspension needed major repairs and the tire had a nail in it. Both issues and other repairs were completed after a week and on our way back home the tire symbol came back on as the tire still was underinflated . I called the dealership and left a message but didn't receive a return call. I also emailed without an answer. were still waiting for a response. This is our second vehicle we have purchased from prestige Mercedes. we expected better from this highly regarded dealer More

I rate this buying experience a 5 out of 5, I didn't have to go through the normal let's negotiate the price ad infinitum game, I told them the price I was willing to pay and when the brand programs wor have to go through the normal let's negotiate the price ad infinitum game, I told them the price I was willing to pay and when the brand programs worked I was called and told we had a deal. I didn't have to go to the dealership and wait around when it came time to pick up my vehicle all the paperwork had been prepared in advance and after signing the new documents i was on my way. It was almost as simple as here are the keys to my old car, give me the new keys and I'm on my way home with a new car. More

From the time I entered the dealership, I was made welcome and treated with the utmost courtesy. i was allowed to wander around the showroom without interruption, except for offers of assistance. Jeff welcome and treated with the utmost courtesy. i was allowed to wander around the showroom without interruption, except for offers of assistance. Jeff Chun was very helpful and patient before and during my test drive. Afterward, he was willing to share information on the discounts available for the car I had chosen. We discussed price relatively quickly. I was not given a run around on this matter, as I had in some past experiences at other dealers (for instance by continuous interruptions to "speak to the Manager"). He cooperated fully with my decision to select an option that was available only on a car at another dealer. When I arrived to pick up the car, he expeditiously handled the extraordinary amount of paperwork that was required. I also should mention the briefing provided by Robert Texidor. He was very informative and provided clear answers to my questions, even when I interrupted his prepared agenda. He offered his assistance should I have additional questions in the future. Finally, I would like to suggest that Prestige or Mercedes should provide purchasers with some sort of short form written presentation, summarizing the key items necessary to start the purchaser off with his use of the vehicle. While the briefing provided was very helpful, neither it nor reference to a 600 page manual is sufficient. More

Ken and Tarek were so accommodating, so knowledgeable, and very friendly! I would refer them to anyone and everyone. I'm soo loving my 2014 CLA ;) Thanks again for an overall great experience. and very friendly! I would refer them to anyone and everyone. I'm soo loving my 2014 CLA ;) Thanks again for an overall great experience. More

We have just leased our fourth Mercedes-Benz from Prestige. We've been working with Phil Campbell since 2007 and he is the main reason we are coming back to Prestige. Impeccable professionalism, co Prestige. We've been working with Phil Campbell since 2007 and he is the main reason we are coming back to Prestige. Impeccable professionalism, courtesy, knowledge and understanding of the customer’s needs are his trademarks. Our questions are always answered, our concerns addressed and I am always sure we have received the best deal and the best service. More

Mr. Anthony Amelio's service and courtesy is a very good for me. He is good taking care of my requesting. His friendship will remain my heart. good for me. He is good taking care of my requesting. His friendship will remain my heart. More

Janine, Anthony, and Will could not have been more helpful and professional from start to finish in putting me into a new lease. They gave me an offer I couldn't refuse. Anthony even returned my plate helpful and professional from start to finish in putting me into a new lease. They gave me an offer I couldn't refuse. Anthony even returned my plates for me to NY DMV. I would recommend the sales dept of this dealership 100%. More

I came in to get a routine service and walked out with a brand new vehicle. Phil Campbell and Victor feng were tremendous - professional, courteous and accomodating. Really supportive and made Prestige my brand new vehicle. Phil Campbell and Victor feng were tremendous - professional, courteous and accomodating. Really supportive and made Prestige my number 1 place to recommend for service and sales. Excellent job!! More

My family and I have been leasing and buying Mercedes Benz vehicle for over 25 years,. We were recently introduced to William Berardino and the Prestige Motors Family. Since then we have purchased and Benz vehicle for over 25 years,. We were recently introduced to William Berardino and the Prestige Motors Family. Since then we have purchased and or leased 3 vehicles in the past 12 months, I have recommended more than 5 people to Prestige and ALL have been, as we are, INCREDIBLY SATISFIED. The staff at Prestige is exceptionally professional, unbelievably accommodating and incredibly courteous. Whether purchasing a brand new 2014 S550 or leasing my GL450 or a C300 for my daughter, each transaction is handled with the same level of professionalism and care. Mr. Andrew Franco was and will continue to be our salesperson, with each transaction he has gone above and beyond our expectations . Both Mr. Berardino and Mr. Franco are obvious assets to Prestige and the reasons why I will continue to recommend Prestige. More

When I walked into Prestige Motors and met with Anthony Amelio it was a life changing experience for me, I was given the A-class treatment and excellence from the very first hello. Anthony over impressed m Amelio it was a life changing experience for me, I was given the A-class treatment and excellence from the very first hello. Anthony over impressed me with his patience, the information/insight about the vehicle and purchase process at Prestige Motors, and finally with working out a great deal for my new purchase. One of the things that i enjoyed the most, was feeling like they completely valued the potential of me being a new customer and how natural he made me feel about choosing Prestige Motors as the number 1 choice to purchase the ultimate piece of luxury. Furthermore, everyone that i encountered that morning that i walked in made me feel welcomed, regardless of gender, image, clothes or class. There was no "car salesman" vibe overwhelming my decision on what to do, nor attitudes or frustrations when i asked for more details or explanations about the terms. I'm proud to say that I'm now in the Benz family, and I'm even more proud to say that I bought my vehicle from Prestige Motors, and I won't be going anywhere else for any of my future cars! Again thank you to Anthony Amelio, Tarek Elhadidi, and Robert Texidor. More