Mercedes-Benz of Paramus

My experience at Prestige Mercedes was extremely My experience at Prestige Mercedes was extremely pleasant. Falgun Mody is an exceptional sales consultant. He is very efficient and well-spoken. My experience at Prestige Mercedes was extremely pleasant. Falgun Mody is an exceptional sales consultant. He is very efficient and well-spoken. He is very attentive to all of my questions and concerns, and I truly enjoy working with him. I have been a loyal customer to Prestige for many years, and Falgun has always gone above and beyond to make me satisfied with my new car. He is meticulous and organized and this in turn makes my experience stress free. I would also like to say that Michael Belcastro the Business Manager was very friendly and pleasant to work with. I am looking forward to enjoying my new car, and Falgun Mody was very instrumental in making sure I was completely happy. Thank you, Lois Killough More

To Whom It May Concern: When I visited the Prestige To Whom It May Concern: When I visited the Prestige Mercedes dealership about 2 weeks ago, I was not sure I was going to be leasing a Mercedes. I was To Whom It May Concern: When I visited the Prestige Mercedes dealership about 2 weeks ago, I was not sure I was going to be leasing a Mercedes. I was greeted by a friendly receptionist and I was introduced to a sales representative very quickly. James was wonderful!!! There are always so many stereotypes with car salesman and the overall expereince. However, I did not expereince any of them. James was professional, approachable and the most important.....honest. We gave him a number and he did his best to get the price within that range. Once we "made a deal", James made the leasing process quick and painless.....and the best part was driving my new Mercedes home! I have already recommeneded James and Prestige Mercedes to numerous friends, one of which will be visiting soon! Overall fantastic, painless and pressureless experience! Thanks so very much! More

I am so honored to have meet such a noble car salesman like Mr. James Guardino, I have been buying cars for years and i have never had such an experience as i had with Jim. Let me start by saying it was like Mr. James Guardino, I have been buying cars for years and i have never had such an experience as i had with Jim. Let me start by saying it was not easy for him because I was a special case in the making, to make a long story short what i thought I had purchase previously was not what i had really wanted, He understood and worked so hard in trying to make me happy and get the vehicle that i wanted, His diligence, drive and determination to make this sale work was awesome. I am so happy with my new 2012 ML 350. Ypu can be sure i will recommend Mr. Guardino to anyone i know who wants to purchase or lease a Mercedes Benz and receive the ultimate experience as what i did with Jim. Thanks again Jim MIchelle Ortiz Bronx, NY More

Working with Rick Ruggiero has been the most professional experience I've ever had w/a service agent. Rick has been very helpful each time I bring my car in for service. He is the absolute best at what he experience I've ever had w/a service agent. Rick has been very helpful each time I bring my car in for service. He is the absolute best at what he does. I cannot stress how the customer service provided by this division goes a long way. Keep up the GREAT WORK!!! L. Dowdy More

Oscar Morejon is pure class. Delivers on what he says and treats you with respect. While I was not in the market for one of the higher end cars that they offer I feel like I was treated with respect and and treats you with respect. While I was not in the market for one of the higher end cars that they offer I feel like I was treated with respect and integrity through the entire process. Oscar made buying my first Mercedes a great experience. I wish that there were more Oscars out there selling cars!!!!! I would send anyone interested in buying a Mercedes his way. I hope that their service department is well run as their sales floor although I hope not to see them very often :) Evan More

My experience with this dealership has been great. My sales rep/Phil Campbell has been extremely helpful and thorough. He has made me feel like a valued customer. He goes above and beyond to satisfy al sales rep/Phil Campbell has been extremely helpful and thorough. He has made me feel like a valued customer. He goes above and beyond to satisfy all my requests/inquiries/needs. etc. More

The service provided by Phil and the service team was professional and exceptional. The best purchase experience I have had. I would definitely recommend and refer friends and family to Phil and the professional and exceptional. The best purchase experience I have had. I would definitely recommend and refer friends and family to Phil and the rest of the team. Thank you. More

I did send the email today Friday, March 9, 2012, at appx 10am, to replace the right parking lamp light bulb (burned out) and got no response via email. At 2:15pm, did call for the same service and customer 10am, to replace the right parking lamp light bulb (burned out) and got no response via email. At 2:15pm, did call for the same service and customer representative notified me that I need to make schedule for this service and the next appointment available on Saturday, March 10, 2012. In addition representative told me this service also will cost me the labor and parts. I then did call another MB dealer Benzel and Busch in Englewood, NJ. The Service representative told me I do not require any appointment for to replace only light bulb and I only have to pay for the light bulb and there will be no labor charges for this service. I think why I should go to Prestige for any kind of service while there are better dealers around. Please look into this matter and thanks to take your time Best regards, Saleem Bukhari 201-244-6184 salbukh@yahoo.com More

I am a repeat Prestige customer of Certified Pre-owned vehicles. Earlier last month I purchased a 2010 CPO S550 4matic. My sales person was John Ademaj. As I was an educated consumer, John did a fantas vehicles. Earlier last month I purchased a 2010 CPO S550 4matic. My sales person was John Ademaj. As I was an educated consumer, John did a fantastic job in trying to address my needs from options and price considerations to overall trade and buy value. He worked with me virtually the entire day to achieve my goals and expectations and ultimately put me into the car that very day. As with most same day purchases there are always a few loos ends to deal with. Those quality control and service issues were supremely addressed and dealt with by Devin Prediger. Devin not only provided the friendly straight forward service I always receive at Prestige service, but went above and beyone to have my issues dealt with and remedied promptly, on an expedited basis and with as little inconvenience to me as possible. Overall, I am very pleased with the service from both a sales and service perspective and look forward to a long and pleasant sales/service relationship with the Prestige dealership. More

I have never had a dealership that was so attentive to my I have never had a dealership that was so attentive to my needs and my car's needs. I deal with Jon Polera in service, who has been exceptional thr I have never had a dealership that was so attentive to my needs and my car's needs. I deal with Jon Polera in service, who has been exceptional through my last three services. From the ease of obtaining a loaner vehicle to the explanations of what my vehicle needs and should have done, the communication is excellent. Even the prices of normal and not-so-normal repairs are reasonable. I love to send people to this dealership because it is such a stark difference from how people are normally treated as a "customer". Prestige truly makes you feels like a client and member of their dealership. My only regret is that I already owned my Mercedes when I discovered Prestige MB, but it is the only place I will purchase my next vehicle. Thanks Jon and Prestige and keep up the good work! Pete More