Mercedes-Benz of Paramus

Andrew Franco was very helpful in finding the right C300 for us. We are 1st time Mercedes customers and found the experience to be comfortable with Andrew. He took the time to talk with both my husband an for us. We are 1st time Mercedes customers and found the experience to be comfortable with Andrew. He took the time to talk with both my husband and I about what was best for our family and worked around our schedule to complete the transaction. Andrew also has excellent follow up after the sale. He has called us to make sure we are happy with our purchase. I will go back to buy another Mercedes from Andrew Franco in Paramus again, maybe sooner than expected! Thank you again, Andew. More

High end service even though we purchased pre owned. Salesman met our price and delivered under pressure to get us out the door and back home out of state. Very friendly staff, super clean and adequate Salesman met our price and delivered under pressure to get us out the door and back home out of state. Very friendly staff, super clean and adequate (beyond expectation) facility. Worth a TWO hour drive to see a used car. The car is brand new clean condition for 4.5 yrs. old, runs super, everything works properly, they prepped it perfect. Certified and ready for our family for years of use. Beyond positive experience we never expected and were super pleasantly surprised and satisfied. Thanks James! More

I have been a customer of the "Prestige Family of Fine Cars" for probably 15-20 years through your BMW division; however, I have never felt more comfortable in leasing a new car than I did ye of Fine Cars" for probably 15-20 years through your BMW division; however, I have never felt more comfortable in leasing a new car than I did yesterday with your Mercedes-Benz Representative, Jim Guardino. Wow! I would like to commend both Jim and your Mercedes-Benz dealership for all the guidance and help I received. Jim spent a lot of time educating me as to the ML350 features along with available lease and finance options, and once I made my decision to lease a 2012 ML350, Jim stayed way beyond his normal work hours to ensure all was in order. I really had no intention of making a decision the day I met Jim, but his professionalism, patience and most importantly, his advocacy for his customer, me, made it an easy decision to close the deal in one visit. In all my years, I never felt that a Car Representative was my advocate until I met Jim. I suspect we can all learn a lesson from Jim as to his commitment and passion for customer service! Kudos also to Michael Belcastro, Business Manager, for his comprehensive review of my lease details. It was one of the very few times in my life when I wasn't bored reviewing numbers and fine print! Mike is a great conversationalist and kept me engaged. Rich Nelson, New Vehicle Delivery Specialist, is another great asset to your dealership as he spent the time needed to ensure that I not only understood all the "bells and whistles" of my new vehicle but also was comfortable with the functionality of each. If talented associates like Mr Guardino, Mr Belcastro and Mr Nelson are any indication of the service I can expect during my 36 month lease, I am thrilled with my decision to lease with Prestige and expect to be a long-term customer of your MB dealership. You can be sure I will recommend Mr Guardino and team to anyone I know that is looking to purchase or lease a car. (Note: Mr Guardino was recommended to me by another satisfied customer). Well done, Mercedes-Benz, Paramus, NJ!!! Laurene S Ramsey, NJ More

great visit to dealership!!!! friendly service, employee very experienced and showing great customer relationship quaities making car buying a pleasant experience. thank you falgun mody and all others invol very experienced and showing great customer relationship quaities making car buying a pleasant experience. thank you falgun mody and all others involved. maurizio russi More

devin prediger is a great respective employee. he is prompt and very understanding person to talk to. when i purchased my 2nd car an s550 i was very please to be introduced to devin.when he looks over m prompt and very understanding person to talk to. when i purchased my 2nd car an s550 i was very please to be introduced to devin.when he looks over my car i know he weill take care of everything;and will be safe in my car. he always gets back to you always with a response not 3 days later but right away.he is very customer friendly and in my opinion he should be made manager there also. he has great skills experience in cars and also has a sense of humor.so in my opinion prestige is very lucky to have devin as an employee.and also great appreciated for prestige great outstanding service to me suzana smajlaj More

Andrew was more than helpful and treated us like we were family, from making sure my kids were entertained and happy to showing us all the available cars and ultimately finding me a car that I could love. T family, from making sure my kids were entertained and happy to showing us all the available cars and ultimately finding me a car that I could love. Thank you Andrew More

David is very professinal person when i go to service for my sprinter van even i dont have appointment he always there waiting for me every guestions i ask him he gaven me answer honestlyfriendly and helpful my sprinter van even i dont have appointment he always there waiting for me every guestions i ask him he gaven me answer honestlyfriendly and helpfull men mostly same day he finish work and i go back to work same day ty david ty prestige mercedes More

Rene Garcia is "well-educated" with the Mercedes Benz. I leased a new 2012 GL450 and he made my experience so much fun! He's a class-act and an honorable man to deal with. No game playin Mercedes Benz. I leased a new 2012 GL450 and he made my experience so much fun! He's a class-act and an honorable man to deal with. No game playing or BS and that's why I would 100% recommed this dealership and salesperson! He was pleasant and very professional throughout the entire deal... I highly encourage you to ask for him, personally!!!!! Steve W. More

I am very happy to leave feedback expressing the outstanding service I received from Mr. Rene Garcia in sales and Mr. Steve Eilert in the service department at the Mercedes Paramus dealership. These outstanding service I received from Mr. Rene Garcia in sales and Mr. Steve Eilert in the service department at the Mercedes Paramus dealership. These two employees go above and beyond to provide exceptional service! If you are interested in purchasing or leasing a Mercedes, I highly suggest you reach out and visit with Mr. Rene Garcia at this dealership because you will not be disappointed. Sincerely, Lisa Marie More

My experiences with Prestige (now a third time customer) have always been great. Phil Campbell was particularly helpful in getting me into my third Mercedes from Prestige. have always been great. Phil Campbell was particularly helpful in getting me into my third Mercedes from Prestige. More