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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
March 08, 2019
Jeff Chun is Wonderful! Jeff Chun is a very nice person to deal with. He is friendly and gets to the point all the time. He did not waste much time to provide the best pric Jeff Chun is a very nice person to deal with. He is friendly and gets to the point all the time. He did not waste much time to provide the best price available. I highly recommend him when you visit this dealership. More
by Carol
Employees Worked With
Jeff Chun, Jieun Chun
March 04, 2019
Do not go here !!!!!! I have been coming to this dealership for 10 years, buying and servicing. This stops today!! I dropped off my vehicle for service and to start no one I have been coming to this dealership for 10 years, buying and servicing. This stops today!! I dropped off my vehicle for service and to start no one knew where I should go it was chaos. I was told to have a seat by Axel as I waited and waited for help. I finally got up and walked over to a desk that wasn’t occupied and asked for help. This is where things went south. The person I approached was rude and clearly annoyed that I went up to him. He told me to wait right there and he would get help. I sat another 15 minutes and approached someone else and said that the man at the end said he was going to get me help to which they replied , oh that’s the manager. I said I’m sorry what ? That’s the manager? And the young man says , yes that’s David he will get you help. I was shocked that THIS is the manager here ?! I was then told to wait again!! I went up to axel who has always been helpful and told him to get my car now as it was clear your whole staff including your manager was too busy for me. It was never like this. I will never Spend a dime here again! Buyer beware!! More
by Carfan24
Employees Worked With
Axel Arroyo, Dave Delaney
February 26, 2019
Dishonest Salesperson Joe Defranceso is a very dishonest salesperson. We spend hours with him looking for a car and when it came time to speak about pricing, he was gave us Joe Defranceso is a very dishonest salesperson. We spend hours with him looking for a car and when it came time to speak about pricing, he was gave us false information, increased the base value of the car and used 2019 rates when the car was 2018. When confronted with the change in the numbers, he first tried to confuse us and convince us that the numbers were accurate but when we referred to the inventory sheet, he acted as if he did not know and blamed someone behind the glass partition. In the end, as the dealership was closing that day, we placed a deposit on a car to finish the deal the next business day. The next day he told us the car was sold. A very dishonest man. More
by Buyer Warning
Employees Worked With
February 25, 2019
Professional Jieun is very professional and dedicated to please her clients . She follows up and she is on top of all issues Highly recommended . Best service I Jieun is very professional and dedicated to please her clients . She follows up and she is on top of all issues Highly recommended . Best service I ever experienced. More
by Amiri
Employees Worked With
Jieun Chun
February 13, 2019
Andrew Franco is the Best!!! Andrew came highly recommended by a long time MB customer. I could mot be happier with my experience. Andrew is a true professional - thoughtful, at Andrew came highly recommended by a long time MB customer. I could mot be happier with my experience. Andrew is a true professional - thoughtful, attentive and detail oriented. Andrew made my MB experience.Tks for your help..Bill More
by WFB2000
Employees Worked With
February 05, 2019
Impressive service from Andrew Franco and Axel Arroyo Andrew Franco provides the best customer service, never pushy, and goes out of the way to ensure his clients are happy and satisfied. Axel Arroyo gre Andrew Franco provides the best customer service, never pushy, and goes out of the way to ensure his clients are happy and satisfied. Axel Arroyo greets every service customer with a smile and exemplifies what an amazing service experience should be. It is because of these two employees that we always come back! More
by LaurenB
February 04, 2019
Mercedes Me Connect Activation Andrew Franco activated my Mercedes Me Connect so I will now be able to use it. He was courteous and knowledgeable and took care of the problem. He al Andrew Franco activated my Mercedes Me Connect so I will now be able to use it. He was courteous and knowledgeable and took care of the problem. He also had a product specialist come over and go through the rest of the set up with me. Wait time was next to nothing. Not sure if I have the right product specialist name. If he isn’t a product specialist I didn’t work with him. Andrew Franco is the salesman definitely. More
by Satusfied customer
February 03, 2019
Andrew Franco is the best Andrew has treated me with tremendous professionalism. I can't recommend him any higher. Make sure you seek out his assistance for your car needs Andrew has treated me with tremendous professionalism. I can't recommend him any higher. Make sure you seek out his assistance for your car needs More
by Manton
Employees Worked With
February 03, 2019
Sales Experience Andrew Franco has been extremely helpful with the purchase of my last 2 cars. He reaches out constantly to see what further assistance he could provid Andrew Franco has been extremely helpful with the purchase of my last 2 cars. He reaches out constantly to see what further assistance he could provide and goes out of his way to see me when i take my car in for service. I plan to always purchase from in the future bc of the service he provides. More
by Ashmarrero
Employees Worked With
February 03, 2019
THE ONLY REASON WE KEEP COMING BACK! Andrew is the most professional, respectful, and knowledgeable sales partner the MB brand has to offer. The only reason we come to Paramus of NJ from Andrew is the most professional, respectful, and knowledgeable sales partner the MB brand has to offer. The only reason we come to Paramus of NJ from the Bronx! More
by Bmd1957
Employees Worked With
