Mercedes-Benz of Paramus

The most Unprofessional dealership that I have ever seen The most unprofessional dealership I've ever been to in my entire life. A complete disgrace for Mercedes-Benz or any car dealership on that note. W The most unprofessional dealership I've ever been to in my entire life. A complete disgrace for Mercedes-Benz or any car dealership on that note. Went there today to purchase a 2018 (pre-owned certified) GLE AMG the dealership knew that I was driving an hour to come down and see it and I even spoke to them when I left my home. When I got to the dealership when I got to the dealership to my surprise, the car was not even there, the car was being used by the general manager and no one told me about it. Not only did I sit in the dealership for almost an hour, when the general manager finally decided to show up he did not even come over to introduce himself or apologize for the inconvenience knowing that I was on a limited time frame. Then, I go out to look at the vehicle and the car was literally disgusting. It was not prepped, it was not cleaned. When I open the door there was garbage inside of the vehicle along with soda bottles and water bottles and without any exaggeration the car literally stunk. I looked at the sales person with disbelief as I got into the car. While driving the car and looking at all of the scratches that were throughout the interior. After a useless sales drive on Route 17 for approximately 2 miles in traffic I bring the car back to the dealership and told them that I've seen 5 year old auction cars look better than that vehicle. At that point I told them to clean and detail the car and get it ready for someone to look at and then bring the car up to me since they wasted my entire day. Their response, we don't have a deal on the car yet why would we do that? Again, with disbelief, I explained to the salesman that this car should never have been shown in this condition and that the dealership customer service and management was absolutely disgusting. Please do not think that this is a rant, I have never left a bad review on another business in my life but if you want your time wasted, get a horrible deal on a vehicle, you better know the right questions to ask if you're looking at new, pre-owned or pre-certified or you will end up getting the shaft. This is definitely a buyer beware dealership More

My Service Rep Was Amazing! My service rep Joe Candella I believe was his name, was very friendly, helpful, assertive and informative thank you for everything! Everything was gre My service rep Joe Candella I believe was his name, was very friendly, helpful, assertive and informative thank you for everything! Everything was greatly appreciated. More

Outstanding service I had an issue with my voice command in my S class. Service manager David Delaney and master mechanic Tom Lotto ensured that the issue was diagnosed a I had an issue with my voice command in my S class. Service manager David Delaney and master mechanic Tom Lotto ensured that the issue was diagnosed and worked diligently to resolve the issues. In addition, Tom spent time with me after the repair was completed to insure that I was satisfied with the repair, outstanding! More

My experience Robinson was wonderful. Excellent customer service.he explained everything to our understanding. In fact he made us fall in love for mecedes and with Robinson was wonderful. Excellent customer service.he explained everything to our understanding. In fact he made us fall in love for mecedes and with this dealship on Rt17.Everybody we met at this dealership was very professional and friendly, I recommend, Everybody go,get your mecedes on Rt17 dealership, More

When I came to pick my car up the service was satisfactory. I brought my car in I was taken care of immediately I was provided with a loaner I was in and out. I will recommend other people who have Mercedes t I brought my car in I was taken care of immediately I was provided with a loaner I was in and out. I will recommend other people who have Mercedes to come to your place of business. More

Sales Experience Extraordinary Once agaIn, Andrew Franco made the sales experience rewarding and enjoyable. He is a star to treats his customers like gold! We are very pleased! Once agaIn, Andrew Franco made the sales experience rewarding and enjoyable. He is a star to treats his customers like gold! We are very pleased! More