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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
November 15, 2018
Customer Service could have been better Will start by saying the car was serviced fine and the valets were fantastic. The morning drop was inefficient and there seem to be a fair degree of c Will start by saying the car was serviced fine and the valets were fantastic. The morning drop was inefficient and there seem to be a fair degree of confusion on some new systems. There was no call when the service was complete so I had to follow up myself. At the price point that a 20k service comes at with MB you expect a seamless and friendly process. First service was at ray catena and they nailed the process and customer service. They even provided a goodie bag in the car after pick up with water and a snack. Again the job was done done at Paramus but when you are paying 1k for service you expect something more. More
by Sriv
Verified CustomerEmployees Worked With
Steve Dufalo
November 15, 2018
Rather Dissapointed The dealership seemed a bit unorganized. It seems to me that the previous owners, Prestige Motors were more organized and efficient. Maybe it is be The dealership seemed a bit unorganized. It seems to me that the previous owners, Prestige Motors were more organized and efficient. Maybe it is because of the transition period. I will not abandon you yet. Otherwise it appears that the service done to my car was up to standards. More
by Jim
Employees Worked With
Osiel Mancha
November 14, 2018
Not as good as before Not the greatest experience. This service was very good in the past and i was recommending this dealership to all of my friends. Somehow it changed bu Not the greatest experience. This service was very good in the past and i was recommending this dealership to all of my friends. Somehow it changed but not in a good way. I even started considering not buying MB anymore. More
by AOS
Employees Worked With
Scott Gordon
November 13, 2018
HASSLE FREE/WORRY FREE EXPERIENCE JOE WAS SUPER COOL.....HE WAS FRIENDLY AND VERY PROFESSIONAL. I AM EXTREMELY HAPPY WITH MY PURCHASE. THANKS TO EVERYONE AT MERCEDES-BENZ. HAPPY H JOE WAS SUPER COOL.....HE WAS FRIENDLY AND VERY PROFESSIONAL. I AM EXTREMELY HAPPY WITH MY PURCHASE. THANKS TO EVERYONE AT MERCEDES-BENZ. HAPPY HOLIDAYS, MARIA I SANCHEZ & FAMILY More
by MARIA.SANCHEZ
November 13, 2018
Maintenance and break repairs Joe Candela was very helpful. This is my 2nd or 3rd time working with him and always delivers an exceptional service. My car was in great condition Joe Candela was very helpful. This is my 2nd or 3rd time working with him and always delivers an exceptional service. My car was in great condition when returned - thank you to the MB team! More
by FATIHA24
Employees Worked With
Joe Candela
November 13, 2018
Poor customer service Service took too long to be completed. No communication or feedback from service rep. Phone calls unanswered or not returned. Unacceptable customer Service took too long to be completed. No communication or feedback from service rep. Phone calls unanswered or not returned. Unacceptable customer service by MB. More
by MAFANADOR
Employees Worked With
Glenn Morato
November 13, 2018
True Professionals Joe and rest of the service team showed utmost care and courtesy explaining what the issue was with our car. It was addressed and fixed promptly and w Joe and rest of the service team showed utmost care and courtesy explaining what the issue was with our car. It was addressed and fixed promptly and we were advised to call them if any other issues will arise. Great service!!! More
by NanuetNY
Employees Worked With
Joe Candela
November 13, 2018
Excellent the experience and sales service was excellent. Robert and Debbie were extremely helpful with all my needs and answered all my questions. Great team the experience and sales service was excellent. Robert and Debbie were extremely helpful with all my needs and answered all my questions. Great team. Looking forward to many years. More
by DVERINA
November 13, 2018
Service is AWESOME I drove into the service dept on a Monday Morning, cars were lined up. I was worried! But in a minute or so a service advise took care of me and my ca I drove into the service dept on a Monday Morning, cars were lined up. I was worried! But in a minute or so a service advise took care of me and my car, and as a “waiter”. Was in and out in 45 mins. Also my salesman came by to say hello ( he set up the appt) Like I said Awesome. Thank you Mercedes of Paramus. More
by MARJIEROSE
November 12, 2018
Great service and professionalism My experience with MB of Paramus was excellent. Omar was very helpful in identifying the right vehicle for us and patiently work with us during the p My experience with MB of Paramus was excellent. Omar was very helpful in identifying the right vehicle for us and patiently work with us during the purchasing process. More
by Pedro Baldera
Employees Worked With
John Bober, Omar Robinson
