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Mercedes-Benz of Paramus
Paramus, NJ
2,859 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,859 reviews
November 05, 2018
Great Experience I am a happy Mercedes owner, for many years. The main reason for this, is the way, Osiel Mancha, a salesman at Paramus dealership handle all si I am a happy Mercedes owner, for many years. The main reason for this, is the way, Osiel Mancha, a salesman at Paramus dealership handle all situations about my car. Specially at time to renew my lease, he do everything posible to reduce the time, to do all paperwork in less than one hour. He also treat customer with respect. More
by PEREZYANESI
Verified CustomerEmployees Worked With
Osiel Mancha, Axel Arroyo
November 05, 2018
blew out a tire on a friday night Blew out a tire on Friday night, showed up at dealer next morning without appointment and taken care of right away. Out the door in an hour. Cant ask Blew out a tire on Friday night, showed up at dealer next morning without appointment and taken care of right away. Out the door in an hour. Cant ask for anything better than that. More
by sedboys
Employees Worked With
Jamali Howell
November 05, 2018
Friendly salesman Enrique was a very up front and friendly person. He was always looking to help or answer questions quickly. It’s helpful to like your salesman as a do Enrique was a very up front and friendly person. He was always looking to help or answer questions quickly. It’s helpful to like your salesman as a down to earth person. More
by STRETCHDRIVE02
Employees Worked With
Enrique Rios, Billy Dye
November 05, 2018
really bad service . I have a 2013 convertible benz E350. they sold me a bumper to bumper insurance in 2016 for 5 years. i paid $4500 for it, which is higher and i did . I have a 2013 convertible benz E350. they sold me a bumper to bumper insurance in 2016 for 5 years. i paid $4500 for it, which is higher and i did that because the agent told me that it will literally "cover everything". Guess what. It doesn't cover everything. My convertible top was leaking and i took it to them to fix it and 1- they denied it. they say its not covered. 2- the agent who was working on my case left the job, and no one knew what was going on with my car. they had given me the impression that their folks are looking into it, which never happened. i kept leaving the messages on that persons voice machine and emailing but no one would reply. 1.5 weeks passed by just like this. 3. i called my comprehensive insurance and they did send them a check for $1543 to fix it, but they did not fix and instead wasted that money on inspection and all other xxxxxxxx that didn't matter in the first place. (diagnostic fees etc...) . 2.5 weeks passed by more. 4. Keif started saying that whole top needs to be replaced and insurance should just total the car. car has 32000 miles on it and if i took it to an outside shop, they will probably fix it for $200-300 only. i want to get it from the insurance/s because i paid heavily so i will have peace of mind, which is the last thing which is happening. i don't know whats wrong with these guys and why they want to total my car. some kind of scheme going on here. 4. its been more than one month now and the guy says that (Kief Ridley), that i should pay them another 1500 so they can fix it. Not only that, this guy is not responsive as well. i keep sending him emails and calling him but he will reply once a week, and only once he feels like. 5- its 5th week now my car is at the shop and i cant drive. when i called Keif this morning, he picked my call after many tries and told me to call insurance, which i did, liberty mutual updated me with status and now i called Keif back and he is again out of picture for another week. 6- all these weeks, when the adjuster comes, he was not there , and he didn't reply to adjuster emails etc...and the process just took forever. when adjuster came, he told him that whole top doesn't need to get changed and then he agreed. not sure why the dude wanted to replace the whole top. its a very small leak but they are trying to make money one way or another, even though they have to screw their customers to any extend. sick and tired of their service. lets see what happens next. More
by rehman
Employees Worked With
Kief Ridley
November 02, 2018
Excellent I been coming here for over 10 years. This place has the best service. The employees are kind. Overall this place is excellent ..I recommend this plac I been coming here for over 10 years. This place has the best service. The employees are kind. Overall this place is excellent ..I recommend this place. More
by PRIYAKUMAR75
Employees Worked With
Osiel Mancha, Jamali Howell, Kristin Mascola, Nick Peresunko, Axel Arroyo, Jasmine Suarez, Dan Murphy, Alexandra Hidalgo, Dave Delaney, Margaret McNulty
November 02, 2018
my experience at Prestige Mercedes dealership Complete satisfaction, vehicle was fixed in a very timely fashion. Service representative and technician was very curtious. Performance of vehicle aft Complete satisfaction, vehicle was fixed in a very timely fashion. Service representative and technician was very curtious. Performance of vehicle after the service was very outstanding. Am not associated with any dealership or service. More
by OMOUJA
Employees Worked With
Scott Gordon
November 01, 2018
Key switch problem My problem with the starter switch on my C300 was intermittent and not always reproducible but slowly getting worse. Made it almost impossible to leav My problem with the starter switch on my C300 was intermittent and not always reproducible but slowly getting worse. Made it almost impossible to leave the car with a valet service. But you found the problem and fixed it! Thank you. More
by james@jamesandsamiracook.com
Employees Worked With
Scott Gordon
November 01, 2018
Very satisfied Scheduled my appointment a week in advance and had the vehicle back in the same day. Theresa was very pleasant and called me twice, once to let me kno Scheduled my appointment a week in advance and had the vehicle back in the same day. Theresa was very pleasant and called me twice, once to let me know what was being done and second to let me know the vehicle was ready. Only issue I have is the loaner vehicle wait...typically waiting 3 weeks to get a loaner vehicle for a service appointment is not what i'd expect. I had to settle for a drop off ...... More
by rich39
Employees Worked With
November 01, 2018
Very Pleasant The process was very easy and pleasant. we were in and out in less than 4 hours. Which includes, look what is available, select the car, discuss finan The process was very easy and pleasant. we were in and out in less than 4 hours. Which includes, look what is available, select the car, discuss finance, loan approval, Surrendering the trade, Move our belonging from the old car to the new one. Obtaining the Insurance car and the Registration. We consider that 4 hours is excellent timing. This also reflects on the dealership and its personnel professionalism. More
by EBASCO
November 01, 2018
Great Purchase experience My salesman Robinson was awesome and the way management dealt with me was top notch,I truly recommend them as a dealer.The price was right too,excelle My salesman Robinson was awesome and the way management dealt with me was top notch,I truly recommend them as a dealer.The price was right too,excellent buying experience. More
by RENENYG1
