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Mercedes-Benz of Paramus
Paramus, NJ
2,859 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,859 reviews
November 01, 2018
Quick sale and delivery As always, Mercedes Benz of Paramus is a class A1 dealership. A salesman came right over to meet me at the door. As a woman, buying a car, I was treat As always, Mercedes Benz of Paramus is a class A1 dealership. A salesman came right over to meet me at the door. As a woman, buying a car, I was treated with respect and given all the information I needed to make the right decision. Thank you Tomthe “ tech genius”:Tom that set things up for me. More
by MARJIEROSE
Verified Customer
November 01, 2018
Great Purchasing Experience Lease expiring on current 2016 GLE350. Restyled model availability date confusion forced leasing 2018 GLE. Sales person Jeff Chun excellent in coordin Lease expiring on current 2016 GLE350. Restyled model availability date confusion forced leasing 2018 GLE. Sales person Jeff Chun excellent in coordinating and effecting the selection, pricing and sales program. Dealer was responsive to our proposals and made the total sales, leasing, document processing and delivery process efficient and trouble-free. The new dealer ownership, capitalizing on the multi-year contributions of it's historic management and personnel staff, is preserving the tradition of great customer service and satisfaction. Highly recommend Mercedes Benz Paramus More
by MBDriver
Employees Worked With
Jeff Chun, Debbie Chorny, Axel Arroyo, Jennifer Amendola, Jieun Chun, Omran Falah, Dave Delaney
October 31, 2018
Bought a used car Pleasure to deal with salesman. Good price. Dealership Took care of any issues with the car. Delivered the car cleaned with a full tank. Thanks. Pleasure to deal with salesman. Good price. Dealership Took care of any issues with the car. Delivered the car cleaned with a full tank. Thanks. More
by BITTONSOLOMON
Employees Worked With
Taddeo Giordano
October 31, 2018
Service Perfection My first service experience on my GLS550 was perfect. Jose the valet made the delivery and pick up process a snap. He is both friendly and courteous My first service experience on my GLS550 was perfect. Jose the valet made the delivery and pick up process a snap. He is both friendly and courteous. He also runs around like a professional athlete, and keeps this busy shop running like a finely tuned Rolex. Dan Murphy was my service representative and was friendly, efficient, and well spoken. He delivered on everything he promised, and called me when the vehicle was complete so I could pick it up early. If you folks keep this up, I will be converting all my vehicles over to Mercedes. You should be proud of delivering the kind of customer service that people hope for, but usually do not receive. In fact, this is why I left Benzel Busch. Keep up the good work and thank you. More
by BRECTOR1019
Employees Worked With
Jose the valet, Dan Murphy
October 31, 2018
Excellent customer service Everyone from sales to finance were very welcoming and knowledgeable. There was no pressure throughout the entire process. During the test drive the Everyone from sales to finance were very welcoming and knowledgeable. There was no pressure throughout the entire process. During the test drive the salesman explained all the key features of the 2019 E300 4Matic. More
by FRANK.OUTSLAY
October 31, 2018
"Excellent service!" Sales person whose name was Jieun Chun helped us to find new C300 coupe very kindly. We finally had found the car we wanted. It is the best Mercedes d Sales person whose name was Jieun Chun helped us to find new C300 coupe very kindly. We finally had found the car we wanted. It is the best Mercedes dealer. Thanks. More
by Paul_J
Employees Worked With
Jeff Chun, Jieun Chun, John Bober
October 31, 2018
Dissapointing!!! Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my c Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my car. Loud noise at cold start only which is the Timing Chain Tensioner, my service advisor Teresa was very nice and she wrote down the issue but just to check it the charge was $179. All you need to do is start then car when engine is cold and you will hear it right away so that's a 5 min job which I agreed to pay the hourly labor rate. Than I get a call that my coolant bleeder hose is leaking so bad that it needs to be changed right away. So that's another hour labor plus parts. When all said and done, I paid $331 in labor which was very upsetting to me since the whole job that they did took less than 20 min for both issues. It was a little plastic hose right on top of the engine attached by 3 clips, not even screws. On top of that they charge me another $20 to dispose the little plastic tube. This is very dissapointing service and Mercedes-Benz of Paramus will never see my cars or my family's cars there every again. More
by AVO
Employees Worked With
October 30, 2018
Disappointing I had my tires rotated as part of my 70k service. Given that I have a Mercedes GLK, the tire pressure is intended to be higher in the rear (40psi) as I had my tires rotated as part of my 70k service. Given that I have a Mercedes GLK, the tire pressure is intended to be higher in the rear (40psi) as compared with the front (35psi). When the dealership rotated my tires, they did not rebalance my tire pressure. They only rotated the backs to the front. This caused me to have to make an additional trip to a service station to have this fixed. More
by User
Employees Worked With
Scott Gordon
October 30, 2018
Service A Attentive, fulfilling and capable to address mechanical problems listed. Staff was courteous I spite of being overwhelmed with the number of clients p Attentive, fulfilling and capable to address mechanical problems listed. Staff was courteous I spite of being overwhelmed with the number of clients presenting with problems at the same time. More
by dorys
Employees Worked With
Carlos Perez, Dan Murphy
October 29, 2018
Excellent Service! It is headache free service and people is nice to talk! Everything go smoothly and helpful! Service Dept give me a E300 to drive for help! Thanks! It is headache free service and people is nice to talk! Everything go smoothly and helpful! Service Dept give me a E300 to drive for help! Thanks! More
by GTTIC
Employees Worked With
Michael Messina, Steve Dufalo
