Mercedes-Benz of Paramus - Service Center

Worst Experience Ever - New Owners, Not Like it Used To Be Brought in older but well kept SLK for service. While in the Dealership vehicle sustained multiple damages. Front underside of bumper sustained multip Brought in older but well kept SLK for service. While in the Dealership vehicle sustained multiple damages. Front underside of bumper sustained multiple scratches due to the Valet, as was communicated by original service advisor. While at the Dealership awaiting a part from Germany ( took a few months on special order ) somehow the roof liner material drooped, possibly from being kept outside during an intense hot summer, where the car is normally garage kept and has a custom cover for outdoor storage. Dealer never offered to store the car indoors nor to cover the car. During repair while taking apart some dash components, the plastic cracked and could not be re-secured as factory designed so some unsightly screws were placed to re-secure that part and not even aligned properly as well the glove box shock was not re-attached. As to the bumper damage only, the mechanical repair bill came close to that damage so the Dealership offered that instead of them fixing the bumper only damage ( as the bumper only damage came close to the repairs ), they would not charge for the mechanical repairs and threw in an oil change. So basically they just made an exchange and the bumper was left un-repaired via an exchange for the open bill. As to the other Damages this Dealer took the stance that they did enough and were unwilling to replace or fix the rest of the damages. Dealer also requested that the vehicle never be brought back for service as well as any other owned vehicle(s). They also refused to further diagnose an ESP warning light on that vehicle which could have been related or connected to the repairs, and if not it still posses a safe driving issue as they reiterated that they no longer want to see or service this or any other owned vehicle regardless if it was new or used. Other vehicles were brought to them in the past where they did get paid nicely for the services and it seems that the one time something goes wrong and you want rectification, then its time to let you go. This Dealership also changed ownership where prior experiences were much different and the prior Staff & Management were much more customer service oriented and probably would have rectified this matter in full. More

Review Service is ok. Takes long time to do repairs. Not enough loaners. Theresa is great. The place needs to be open until 8 Pk Monday thru friday Service is ok. Takes long time to do repairs. Not enough loaners. Theresa is great. The place needs to be open until 8 Pk Monday thru friday More

Terrible but not unexpected I almost did not buy a Mercedes when I needed this car as I had such terrible service w/ my last GL450. I purchased this one from the Manhattan deale I almost did not buy a Mercedes when I needed this car as I had such terrible service w/ my last GL450. I purchased this one from the Manhattan dealership and took it there for the first 3 years for service as I love the car but have never had a decent experience w/ Paramus service. It was too difficult to get into Manhattan for the last 2 service appointments so I took it to Prestiege. I made a Tuesday appt last Thursday as it was the 1st available. I waited 20 minutes for a service advisor to check me in. I was waiting w/ 3 other customers who also had appointments. The young man who was available told me there were only 3 service advisors working which was causing the backup. We all had appointments so you knew we were coming. Why would you not schedule for the customers you KNOW are coming in? I was told service would probably take about 2 hours when I made the appointment. After waiting 2 hours, I checked w/ the desk who told me my car had been done for awhile but the service advisor was in a meeting which was why no one had told me. If I had not gone & asked, I would have continued to sit in your customer waiting area which felt like it was about 30 degrees. Everyone in the area was wearing a coat. I am not sure how the women working at the desk could even work. The reason I waiting is that I was told by your advisors on previous visits that they work on waiters first even if the waiter is a walk in & you have an appointment. I cannot understand a policy that pushes those w/ appointments behind walk ins. I will also say that while my appointment was terrible, it's actually the best service appointment I've ever had at the dealer. Between both of my GLs, I have never gotten my vehicle returned on the day promised, nor have I ever received a call when it was going to be delayed. I have found out about the delays when I called expecting the car to be ready as promised. This is the 2nd GL450 (I love the car other than the ridiculous headrests that you redesigned to be as uncomfortable as possible between my '08 & my '14) I have owned & it currently has approximately 92k miles on it. I am sure I will be shopping soon but rest assured, my next car will not be a Mercedes & that is completely due to the fact that Prestiege MB in Paramus has TERRIBLE service. More

Poor Management There were only a couple of loaners available when I got there. People were really upset because they had booked a loaner and none were available. a There were only a couple of loaners available when I got there. People were really upset because they had booked a loaner and none were available. and the situation became very loud and very uncomfortable. I really did not need to get me day started this way. My service teck Dave was great. One of the best. When my car was ready it took me 25 minutes to have the guys bring it into the garage for me. I was not the only customer waiting that long. You should take a lesson on efficiency from the Benz dealership in Naples. Doug Hughes . More

bad service axel is always the greatest teresa z was good your service dept needs more help and you run out of loaners the service dept was at its best in 2010 axel is always the greatest teresa z was good your service dept needs more help and you run out of loaners the service dept was at its best in 2010 More

Awesome is as awesome does!!!! As I have always said. Mercedes of Paramus is the best dealership around. The car is magnificent! I have a GLC300. The sellers are awesome and the Ser As I have always said. Mercedes of Paramus is the best dealership around. The car is magnificent! I have a GLC300. The sellers are awesome and the Service advisors and all the staff are on point. Everyone was made re than accommodating when my husband and I came into pick up my car after service. They helped him get into the car. A month ago he had a knee replacement. You have a customer for life!! An A+ dealership. More

Horrible Customer Service and Follow Up Service My car was service for over 8 days. A week went by no calls with any kind of follow up to let me know what is going on. Mind you the car has been th My car was service for over 8 days. A week went by no calls with any kind of follow up to let me know what is going on. Mind you the car has been there four times for the same reason. I do not know if they treat women customers like this only, but it has been a horrible experience. This is the second Mercedes I leased from Prestige but this experience has been so sour I will not be releasing another. More