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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.9
946 Reviews

946 Reviews of Mercedes-Benz of Paramus - Service Center

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May 02, 2023

Recently moved to the neighborhood. Called MB Paramus to drop off my S550 for service and fix a couple of things. They would not give me a loaner because the vehicle has not been there More

by Chris T
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Zarour
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Mercedes-Benz of Paramus responded

Chris, we apologize but our service advisor was mistaken as that was our old policy but is no longer the case since our new Service and Parts director was hired. Thank you, The Mercedes-Benz of Paramus Team

April 28, 2023

Excellent service Well done job Job done quickly Did everything possible to get the job done and work out well with me More

by Columbiabody
Recommend Dealer
Yes
Employees Worked With
Troy semeraro
Apr 28, 2023 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team was so helpful with your needs. Thanks for sharing your kind remarks.

April 27, 2023

Service Advisor was knowledgeable and professional. Great service. Tamar took great care of my vehicle More

by Velazquezja9
Recommend Dealer
Yes
Employees Worked With
Hi
Apr 28, 2023 -

Mercedes-Benz of Paramus responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 27, 2023

Professional and informative staff walked me through my bluetec service Thank you Paramus Mercedes for getting me back on the road More

by jerseyjoe23
Recommend Dealer
Yes
Employees Worked With
David Rovello
Apr 27, 2023 -

Mercedes-Benz of Paramus responded

Thank you for your feedback! We appreciate your kind words.

April 26, 2023

I always have good experience with the service department of Mercedes Benz of Paramus so far. More

by GILIWALICE
Recommend Dealer
Yes
Employees Worked With
Troy
Apr 26, 2023 -

Mercedes-Benz of Paramus responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 20, 2023

Professional, informative and friendly Just was a nice experience and that is all I have to say More

by Ooby451
Recommend Dealer
Yes
Employees Worked With
--David Ingersoll Mercedes-Benz of Paramus
Apr 21, 2023 -

Mercedes-Benz of Paramus responded

Thank you for your feedback! We appreciate your kind words.

April 20, 2023

Easy and convenient. QUICK service and professional The ease of calling and having them come to the site makes the job SO MUCH easier and quick. Quick response profession More

by The Branning Group
Recommend Dealer
Yes
Employees Worked With
Mobile
Apr 20, 2023 -

Mercedes-Benz of Paramus responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 13, 2023

They kept me up to date on the progress of the repairs. They had the Sprinter ready when promised. I was able to pick it up two days before promised thank you. More

by linda
Recommend Dealer
Yes
Employees Worked With
David Rovello
Apr 13, 2023 -

Mercedes-Benz of Paramus responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 12, 2023

5 Fantastic. ..Nicole stayed with us from the beginning of the sale to the end of the sale More

by KLRW128
Recommend Dealer
Yes
Employees Worked With
Nicole Giannaluca
Apr 12, 2023 -

Mercedes-Benz of Paramus responded

Nicole is a wonderful member of our team and we are glad to hear that you had a positive experience while working with her. We look forward to seeing you again soon!

February 01, 2023

Three years for a car wash is a joke, BMW 9 years and still going. More

by Cathbeyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henri Sabar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Mercedes-Benz of Paramus responded

Good afternoon. Please note that we provide a free car wash in 3-year increments. For loyal clients, the washes are extended beyond that. If you have any further concerns, please reach out to us directly. 844-775-4261

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